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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,979 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,979 Reviews of Hendrick Lexus Northlake

October 03, 2024

My routine service was easy to schedule at my convenience. I am always given the choice to wait or get a loaner vehicle. Chase is always helpful and knowledgeable. A pleasure to work with him. More

by jtpeeters57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2024 -

Hendrick Lexus Northlake responded

J.T., thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

October 03, 2024

Milton was incredibly helpful in guiding me through the car-buying process and finding the perfect vehicle. I had a fantastic experience working with Milton. He was knowledgeable, friendly, and made the More

by Tollett Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for taking the time to share about your recent experience with Milton and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

October 03, 2024

Excellent customer service! Chase is always pleasant and friendly! Chase keeps me well informed while my car is being serviced. More

by Belinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Belinda, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

September 30, 2024

Amazing service! Thorough, efficient, and friendly. By far the best experience I’ve ever had purchasing a car. More

by Leanne.howell8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Whitney Suarez, Todd Nolan
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Leanne, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Whitney and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 30, 2024

Eddie Hart made my first visit to the service department convenient, easy and faster than I expected. More

by Linda P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Linda, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 30, 2024

Great dealership that I’ve worked with in the past, even though a deal couldn’t get done, Naph did a GREAT job trying, go see him! More

by RobLD83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star Rating of Hendrick Lexus Northlake, Rob! We truly appreciate you taking the time to share about your experience with Nap and hope to be of service to you again in the future. Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2024

Robert Marock was my sales person and Jack was my business person. From my first phone call to the followup after my new car delivery....they provided solutions and made the process smooth. I feel More

by ART
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Kimmy Knauer
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake, Art! We are thrilled to hear Robert, Jack, and Kimmy provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

September 25, 2024

Took my IS 300 into Northlake Lexus for regular maintenance and was assigned Eddie Hart for my advisor. (I also had a few “how to” questions on the IS as I recently acquired it as my company car.) More

by Mickey L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Mickey, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Please do not hesitate to visit with our Technology Team for any additional "how to" tutorials! Thank you for being part of our Hendrick Lexus Northlake family!

September 25, 2024

My service advisor, Eddie Hart always does an exceptional job when I take my car in for my services. Highly recommend Northlake Lexus for your purchase or service needs. More

by kendrapound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Kendra, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 25, 2024

Eddie Hart was great to work with in the service department and kept me updated on my vehicle. More

by luther.jones60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Luther, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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