Hendrick Lexus Northlake

My husband and I each bought a Lexus in 2013, and I just upgraded to a new one this year. It’s a great car and I’m very pleased with it. upgraded to a new one this year. It’s a great car and I’m very pleased with it. More

Hendrick Lexus is a nice dealership for service. Chase Ward takes care of me when I get there and can usually get me out early which is nice since it can take a long time sometimes. I had a rock go Chase Ward takes care of me when I get there and can usually get me out early which is nice since it can take a long time sometimes. I had a rock go through my grill and takeout my a/c who would have thought something like that would have happened but it did and sucked but I got it repaired along with my 65,000 checkup and Chase handled my meltdown because it was very expensive to get fixed because the warranty wasn't going to help on that situation so I always appreciate Chase for going over everything with me. More

Chase Ward was such a help getting my car in and out of service as quickly as possible. They found an issue that shouldn't have been going on and let me know it was under warranty and fixed it the same day service as quickly as possible. They found an issue that shouldn't have been going on and let me know it was under warranty and fixed it the same day! More

I had a great experience at Hendrick Lexus Northlake! The team made everything easy and stress-free. From the sales team to the administration, finance, and service departments, everyone was incredibly p The team made everything easy and stress-free. From the sales team to the administration, finance, and service departments, everyone was incredibly professional and helpful. The customer service here is top-notch, and they truly make you feel valued throughout the whole process. More

Milton’s expertise and professionalism was greatly appreciated. Enjoyed speaking with him, will be a part of the Hendrick family soon! appreciated. Enjoyed speaking with him, will be a part of the Hendrick family soon! More

Chase Ward at the Lexus Dealership in Huntersville - most knowledgeable and professional young man. He is very informative and not pushy. They want you to know the items that need to be repaired and don't t knowledgeable and professional young man. He is very informative and not pushy. They want you to know the items that need to be repaired and don't try to upsell anything. I have owned 4 Lexus vehicle - the only vehicle I will ever own. More

Chase Ward is an extremely courteous and thoughtful professional. Explained why added service was needed. Chase kept me well informed. professional. Explained why added service was needed. Chase kept me well informed. More

I had an appointment for a routine 5,000 mile service checkup and Chase Ward was my Service Advisor. Chase was excellent: professional, friendly, polite, and very efficient. I requested a loaner vehic checkup and Chase Ward was my Service Advisor. Chase was excellent: professional, friendly, polite, and very efficient. I requested a loaner vehicle and Chase had me set up and ready to go in minutes. The service is wonderful at Hendrick Lexus Northlake. I will recommend the service department to my Lexus friends. You are fortunate to have Chase on your service team. More

Chase Ward is an extremely courteous and thoughtful professional. He seems to always go out of his way to make service as pleasant an experience as possible. Even my last visit, my “check engine” light professional. He seems to always go out of his way to make service as pleasant an experience as possible. Even my last visit, my “check engine” light came on and I made it to the dealership. They fit me in; there were no loaners so he arranged for someone to take me to work and pick me up that evening without even having to go back to the dealership. That’s what I call going above and beyond. I’m thrilled with his professionalism! More

Very pleased with the results and timely. . customer service was great and very professional. Good Job Chase . customer service was great and very professional. Good Job Chase More