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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,979 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,979 Reviews of Hendrick Lexus Northlake

October 10, 2024

My purchase was a good experience, thought the customer should get more time to evaluate the extra coverage option, and not be rushed into a decision. Robert was a pleasure to work with. More

by Ahok
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Sal Rizzo
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Ahok, thank you so much for taking the time to share about your recent experience at Hendrick Lexus Northlake. We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. At Lexus, are always looking for ways to improve our guest's experience and will certainly pass along your constructive feedback. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

October 10, 2024

Had a great experience at the dealership with Milton while looking for my next SUV. He was professional, took the time to find the perfect vehicle for me. Even though he roots for "TTUP," I can highly r More

by jaychunn
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Jay! We are thrilled to hear Milton provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family! #GoBuckeyes

October 09, 2024

Exceptional customer service. Very knowledgeable. Highly supportive. Provided more options to chose. Shared all the necessary details to make our decision correctly. More

by pramod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Jack McMackin, Kimmy Knauer, Sam McMackin
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Pramod, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Robert, Jack, Kimmy, and Sam and are thrilled to congratulate you on your new Lexus! Welcome to our Hendrick Lexus Northlake family!

October 08, 2024

I purchased in 2019 and have had all of my service work performed there. They are very professional, trustworthy, and exacting in their work. They accommodate my work schedule and provide loaner cars, ev More

by Tom Goddard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Tom, thank you so much for taking the time to share about your service visit with Eddie and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

October 08, 2024

I just upgraded to the new GX550 at Lexus Northlake, and as usual Harris Veneris took great care of me. I am a huge Lexus fan and have bought all my cars there. Harris always makes the experience smooth a More

by Leebaird
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Lee, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Harris provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new long-awaited Lexus GX550 and thank you for your loyalty!

October 06, 2024

Best customer service. Chase ward is the beat service advisor. I always work with him. More

by ndouglasphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Douglas, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

October 06, 2024

Chase is always a pleasure to work with because I feel heard and respected during each service visit. More

by Atreece Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Atreece, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

October 05, 2024

Superb service. ! Chase Ward excellent service tech. Wouldn’t buy a car anywhere else. Thanks More

by photondad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Photon Dad, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

October 04, 2024

My sales rep was Naphtali Williams and he provided me with a very easy and pleasant buying experience. Hendrick Lexus Northlake is an awesome dealership. I've been doing business with Hendrick for over 5 More

by Karen R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Eric Edwards, Sean Cook, Sal Rizzo
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Karen, thank you so much for taking the time to share about your recent experience with Nap and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

October 04, 2024

Always a pleasure working with Chase - very personable and professional! Thorough and knowledgeable; I never leave the dealership with questions unanswered! More

by Michael Cain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Michael, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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