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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,979 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,979 Reviews of Hendrick Lexus Northlake

September 25, 2024

Brock Ward from Service department has been incredibly responsive and helpful. I highly recommend the service team at Lexus. Everyone seems to enjoy working here and that shows in their smiles. More

by Robert Videon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Herrera, Brock Ward
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Robert, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 25, 2024

Eddie is always great. . Got me in and out at a great time.. i got my battery changed under my warranty.. my only small problem was they did not wash my car after they was f More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal, Nap, Lucian Dobre, Eddie Hart, Lorenzo Mendez
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Steve, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and will certainly pass along your feedback regarding the carwash. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2024

NorthLake Hendrick Lexus. They are exceptional when it comes to servicing my lexus E350. They ask question, and listern to the customer to ensure they cover any issues or conc More

by chenry5741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

C. Henry, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for trusting our team with your Lexus ES350!

Oct 06, 2024 -

chenry5741 responded

Thank You for taking care of my car. Every time i visit the dealer I feel safe when I leave the service department knowing the quality of the service team at North Lake Lexus.https://www.dealerrater.com/consumer/account/reviews?#

September 24, 2024

The service advisor, Omar Licout, was so nice. My visits with Lexus are always pleasant More

by Susanhelms548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Sep 28, 2024 -

Hendrick Lexus Northlake responded

Susan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team. Thank you for your loyalty!

September 23, 2024

I worked with Sabin Cotton on a new vehicle and he was the perfect person for me. He got me the information I needed and gave me realistic timelines throughout the process. There were no surprises which More

by Ann Marie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabin Cotten
Sep 29, 2024 -

Hendrick Lexus Northlake responded

Ann Marie, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Sabin provided you the 5-Star Lexus experience while assisting you with finding your new vehicle! Congratulations on your new vehicle and thank you for your Hendrick Lexus Northlake loyalty!

September 20, 2024

The purchase experience at Hendrick Lexus Northlake was fantastic. Naphtali was a pleasure to work with — friendly, professional, and knowledgeable. Sal in the finance department was equally great to work More

by jenniferhallsc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sal Rizzo
Sep 29, 2024 -

Hendrick Lexus Northlake responded

Jennifer, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap and Sal provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

September 18, 2024

My husband and I visited Hendrick Lexus Northlake yesterday and we met with Milton Jackson. The experience was very professional and stellar! Such “going the extra mile” service is greatly appreciate More

by virginia.dwellstyleinteriors
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Sep 29, 2024 -

Hendrick Lexus Northlake responded

Virginia, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Milton. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 18, 2024

Nap our salesman is the best this is the second Lexus we purchased and he is amazing, answered all our questions and made us feel at ease while trying to figure out what we wanted. More

by Albesure90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Eric Edwards, Justin Herrera, Jack McMackin, Lorenzo Mendez
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Al, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and thank you for your loyalty!

September 17, 2024

I always ask for Brock Ward whenever I get my car in for routine maintenance. He's always friendly, respectful, and keeps me informed as to where my car is in the process. He's the best service coordinato More

by mickhunt1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward, Brock Ward
Sep 28, 2024 -

Hendrick Lexus Northlake responded

Mick, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 13, 2024

We’ve never enjoyed car shopping and the beginning of this adventure was no different,all the used cars we were running across were gone or the dealerships were not calling back. My husband ran across a More

by Erwin1291
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Hussain Amir
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Angela and Wayne! We are thrilled to hear Hussain and Jack provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

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