Hendrick Acura Southpoint

Second bad experience with Performance Acura I had been looking at Acura MDXs for about a month online and shared my contact information with a website that shared this info with Acura dealers. I I had been looking at Acura MDXs for about a month online and shared my contact information with a website that shared this info with Acura dealers. I was contacted via email by Danny Feagans at Performace Acura in Chapel Hill who ask me if he could help me. I told him I was in the market for a new MDX and I needed a ballpark figure of a price difference with a trade of my vehicle. He ask me to send him some photos and the VIN number from my vehicle which I did. He emailed after receiving the photos and said he would contact me on Wednesday. As of Friday night I still had't heard from him. I went to Leith Acura in Cary the following Saturday and purchased a new MDX. I figured I would get the same type of customer service from Performance Acura as I did from Mr. Feagans. More

Buyer Beware!!! I originally visited this location while in town on business. My original interest was in a 2016 Acura MDX, trading in a Mercedes Benz GLK. The manage I originally visited this location while in town on business. My original interest was in a 2016 Acura MDX, trading in a Mercedes Benz GLK. The manager reviewed the VIN and later the pictures and descriptions that I sent via email (aftewards), and appeared to stand by his offer of $37,000 for my vehicle. My wife and I took a day off work the following week and visited the dealership by appointment (Trade-In 2014 Mercedes with 12k). After seeing the vehicle, the appraisal had dropped by a staggering -$3,000. With all the advanced pricing and merchandising tools available to the industry, how could an appraisal be this far off? It would not. Dealers purchase vehicles every day using online auction methods and never "seeing" the vehicle until it arrives via transport. I think we both would agree the car did not fall short of my description to you, nor did the 20 pictures I sent in advance either of driving an hour and half to this location. This was just an effort to "Con" someone into an appointment by a desperate organization to meet it's new car targets. Your practice of deceptive sales practices continues to undermine the efforts by so many dealers who work hard every day to improve and build upon relationships with car shoppers. As someone who has experience of over 21 years in the industry, It was insulting and undermines the honest work provided by dealers every day to build credibility for the industry. More

I had my 2012 Acura MDX's scheduled service completed. Performance cleaned my vehicle. Brian Chapmon assisted with me with the service and he was outstanding. completed. Performance cleaned my vehicle. Brian Chapmon assisted with me with the service and he was outstanding. More

Provided cordial and comprehensive assistance in process of purchase a new vehicle. Introduced different models with detailed information and helped to select the vehicle consumer expected. Giving good d of purchase a new vehicle. Introduced different models with detailed information and helped to select the vehicle consumer expected. Giving good demonstration and guiding during the new vehicle delivery. Effectively resolve a problem of pricing after purchase, demonstrating excellent service in handling issues of customer concerns. More

Very friendly customer service, informative (not pushy) about recommended additional repair service, car was done correctly and on time, the price was not the cheapest around but the quality of service mad about recommended additional repair service, car was done correctly and on time, the price was not the cheapest around but the quality of service made it worth the extra money More

Charlotte birch is the reason we have purchased 2 new cars no pressure friendly and just great person to deal with and mike Barr in service is just fantastic what's a new car without outstanding service cars no pressure friendly and just great person to deal with and mike Barr in service is just fantastic what's a new car without outstanding service thanks mike and Charlotte More

Bought a new MDX and they had best price on a 2012 model. The whole process went smoothly and I got good value from my trae in as well The whole process went smoothly and I got good value from my trae in as well More

I am always greated with a smile and friendly hello. The work done properly the first time and the work completed on time. They answer all questions and make you feel like a valued customer. work done properly the first time and the work completed on time. They answer all questions and make you feel like a valued customer. More

I have worked with John Prillaman before and he is friendly, efficient and provides accurate information about the cost of services and the time when the work will be completed. He also remembered to friendly, efficient and provides accurate information about the cost of services and the time when the work will be completed. He also remembered to give service on a recall problem about which I had forgotten. This kind of excellent service keeps one as a longtime customer. Julian Pleasants More

Performance Acura is a very professional dealership with a good inventory and knowledgeable staff. Everyone was very friendly and eager to help. There were no markups on the sticker price and they were will a good inventory and knowledgeable staff. Everyone was very friendly and eager to help. There were no markups on the sticker price and they were willing to work with me on price to meet my needs. More