Hendrick Acura Southpoint

Great Service, Friendly Staff!!! Needed some work on my 2005 Acura MDX. Called in on a Thursday regarding my no-crank issue and they scheduled me that Friday for service on that probl Needed some work on my 2005 Acura MDX. Called in on a Thursday regarding my no-crank issue and they scheduled me that Friday for service on that problem and to fix a recall I didn't realize existed.....and although I had trouble getting my car there at first and missed my initial appointment that day they still got me in and fixed everything the same day before 5pm! Thanks a bunch! Will return for future device needs!!! More

Wouldn't take my Acura anywhere else! Love the Acura ILX I leased from Performance. I definitely plan to buy my next car from them. As long as John Prillaman is there, I wouldn't consider Love the Acura ILX I leased from Performance. I definitely plan to buy my next car from them. As long as John Prillaman is there, I wouldn't consider taking it for service anywhere else! He's always helpful and willing to spend the time to figure out what my concern is. More

Performance Acura Service Chapel Hill Service there has always been professional and fairly reasonable for repairs. Staff is always courteous and seem to show pride in their brand. This de Service there has always been professional and fairly reasonable for repairs. Staff is always courteous and seem to show pride in their brand. This dealership was one of the major factors in talking my wife into buying another Acura there when her old VW gave out. More

Excellent sales experience, ensure u get the right folks. Been in a market for an MDX for a while, I have had some questionable experience with many dealers. The 5 star rating is for the professional approach Been in a market for an MDX for a while, I have had some questionable experience with many dealers. The 5 star rating is for the professional approach that Kiley Cullotta had. I had to deal with some other sales team members they all are good, some good folks to look out for are Sam and Brian. Sam ensures he takes time to explain the product in detail, in fact he takes way more time that I really wanted to know the features :-) Brian has excellent knowledge of the Acura product line and know show to give a good demo. Despite all the positives and the excellent rating, I did find one person a bit abrasive, I do not want to mention names. The sales teams role is to sell the car and being in sales I do get the aggressive approach by that person. That being said I would highly recommend this Dealer for the professionalism showed by Kiley Cullotta and his willingness to show up home in 10 minutes to address a minor issue. I also want to mention that they processed my paperwork upfront and I had to spend very little time at the dealership on the vehicle pickup date. More

Great sales experience! Ask for Kyle Stapleton as your client advisor. He is wonderful, professional, patient, knowledgeable, hilarious, and NOT pushy at all. Our overall exp Ask for Kyle Stapleton as your client advisor. He is wonderful, professional, patient, knowledgeable, hilarious, and NOT pushy at all. Our overall experience with the entire Performance team was excellent. The sales managers, Sylvester and Jeff, were fantastic as well. Adham, the finance manager, made everything very easy and quick to wrap things up. 5 star experience from beginning to end. Great team! Highly recommend. More

Service Department is the best Service department is thorough, professional and overall a great team. I cannot compliment John Prillaman enough on his great customer service. Reco Service department is thorough, professional and overall a great team. I cannot compliment John Prillaman enough on his great customer service. Recommend the body works department as well. More

Great experience Our offer was quickly accepted and our paperwork was done promptly and without any issues. However, we had to wait a very long time for my new ILX to Our offer was quickly accepted and our paperwork was done promptly and without any issues. However, we had to wait a very long time for my new ILX to be detailed. I would suggest doing that first, that way you have a clean car regardless of purchase and no one will have to wait. Loved working with all their employees. More

I hate this place 22 years old, starting a new job, first time purchasing a car. Brian made me feel so confident in my purchase of the TSX, reassuring me the car was in 22 years old, starting a new job, first time purchasing a car. Brian made me feel so confident in my purchase of the TSX, reassuring me the car was in great condition after their 805984 point check or whatever it is. Fast forward a couple weeks to a clanking sound in the back right wheel. The customer service rep tells me to wait until my oil change (and reminds me that Acuras have a very long oil life) before bringing it in to get it checked out. Well the technician scolds me for waiting so long to bring it in, the wheel is warped because I was "braking while driving through water puddles in curves" WHAT?! No. In just a couple weeks I managed to ruin a wheel by driving my car? Called Brian and asked for help, who all of a sudden didn't remember me. And tried to convince me whatever was wrong with the car had to be my own fault because of their 84039853 point check. Because people never lie, right? Such BS and they charged me over $300 to fix it. OF COURSE it didn't fall under that expensive warranty they sold me. So much for the excited feeling of being young, making your first big purchase, and starting a new job! Side note--I had mechanic friends look at the wheel and could tell right away the rotors had been put on too tight. Causing the wheel to warp and rust. Later on down the road, I had to have some body work done and a windshield replaced. Both the bodywork guys AND the windshield guy showed me places that proved the car had been wrecked in the past. And that whoever fixed it cut corners to try to cover it up. NOT a trustworthy dealership. Just want that money, and ridiculous amounts of it. The overcharging and hard sells every time you walk in the door are insane. Hate this place. More

Service & Attention Unparalleled The service and attention I get at Performance Acura of Chapel Hill is unparalleled. I purchased my Acura from Performance and my service has been pro The service and attention I get at Performance Acura of Chapel Hill is unparalleled. I purchased my Acura from Performance and my service has been provided by them for over 15 years. John Prillaman is as good as they come. All work is completed on time and to my satisfaction. I have met several of the mechanics and all have been courteous, experienced and professional. I would expect to purchase another Acura at some point. You cannot go wrong with Performance Acura. More