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Hendrick Acura Southpoint

Durham , NC

4.9
559 Reviews

212 Kentington Dr

Durham , NC

27713

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559 Reviews of Hendrick Acura Southpoint

March 31, 2018

Very knowledgeable and personalized This is a great dealership to work with ! They take a significant amount of time to ensure you know everything about the car and it’s technology. More

by Raycarreview
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Murphy
Apr 10, 2018 -

Hendrick Acura Southpoint responded

Raycarreview Thank you for sharing your feedback. We appreciate it and we always want to make sure you know as much about your Acura as we do. We want to keep you safe and informed.

March 18, 2018

Excellent competitive service Edgar Murphy and Steve Baughman helped my wife and I settle into a new MDX Sport Hybrid Tech. They were patient with all of my questions and competit More

by Justin Sharp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Murphy, Steven Baughman,
Mar 22, 2018 -

Hendrick Acura Southpoint responded

Justin, we work to earn your business and want to answer all of your questions so you can make the most informed decision. The MDX Hybrid is a sharp beautiful car, congratulations on your purchase. Thank you for sharing your experience and welcome to our Performance Family.

February 22, 2018

My Experience at Performance Acura Chanel Norman was my salesperson. She was the best! She made me feel so comfortable! It was such a wonderful experience! I think anyone who comes More

by Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chanel Norman
Feb 26, 2018 -

Hendrick Acura Southpoint responded

Marie, We are so happy to have Chanel on our team, she is amazing with all of her clients and helps the car buying process go smoothly. Thank you for sharing your experience and welcome to the Performance Family.

February 17, 2018

Service Price Gouging Price Gouging: They charged >$400 in labor alone to install front and rear break pads (that’s after I negotiated down). The manger stated that this pr More

by gjkl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Feb 22, 2018 -

Hendrick Acura Southpoint responded

I am sorry to read you had such an experience at Performance Acura. We pride ourselves in our customer service. We would love to change this one star experience to a 5 star one and have you purchase your Acura with us. Please contact our Client Care Manager, Jill McCullough on her cell phone 919-724-3806 regarding this issue. I have also notified her of your review and she will be reaching out to you too.

February 16, 2018

Chanel is there to help you! excellent This lady is there to help you from start to finish. Great patience and will even make you a good cup of tea with honey when your a little under the More

by Gregory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chanel Norman, Tracy Tanner
Feb 22, 2018 -

Hendrick Acura Southpoint responded

Gregory, We always have wonderful feedback about Chanel, she really takes care of her clients and goes the extra mile. We are sorry to hear you were under the weather and hope you are feeling better now. Thank you for sharing your experience.

February 12, 2018

Purchasing experience with Chanel Norman Chanel has helped us in buying a certified pre-owned MDX. She listened to what I was looking for and got me to the car I wanted. She stayed late on a More

by Siva Veera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chanel Norman, Adham, Will
Feb 13, 2018 -

Hendrick Acura Southpoint responded

Siva, We are so happy Chanel was there to make sure your Acura buying experience was premier. We are happy to have her as a part of our team, and we are also happy to congratulate you on your new Acura and for being the newest member of our Performance Family. Thank you for taking time to share your experience. Have a wonderful day.

January 26, 2018

Replaced battery without an appointment I "dropped in" to the dealership without an appointment because my battery was failing, and I was afraid if I turned the car off, I would have to call More

by Quickservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cam (service department)
Jan 31, 2018 -

Hendrick Acura Southpoint responded

Quickservice, We are happy to work your car in because we know things happen that you just can't schedule. Thank you for taking time let us know about your experience with Cam and the dealership. Have a great day.

January 25, 2018

Great Servive and Value I've brought both of our Acuras to Performance for various services and they have always been professional, courteous and effective with resolving all More

by Tom F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Wiese
Jan 31, 2018 -

Hendrick Acura Southpoint responded

Tom, We do consider you a part of our Performance Acura family and the last thing we want to be is pushy. Your safety and the maintenance of your car is important to us and is why we always want to keep you informed of what is going on with the inner workings of it. We appreciate your kind words about Cameron and you taking time to share your experience. Thank you for being a loyal customer.

January 15, 2018

Very Happy I have dealt with Performance Acura on two occasions now - and would rate them five stars in every respect. From the ease of making the reservation, t More

by Henry Dixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jan 16, 2018 -

Hendrick Acura Southpoint responded

Henry, Thank you for rating us with 5 stars. We want to make scheduling service an easy process. We appreciate you taking the time to write a review and for your business. Have a great day.

January 12, 2018

Purchasing Experience with William "Bill" Crosier Bill, was very helpful with getting me into a certified pre-owned RDX. He listened to what I was looking for and got me to the care I wanted. He staye More

by violetemily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Crosier
Jan 13, 2018 -

Hendrick Acura Southpoint responded

Violetemily, We are excited Bill helped get you into the RDX, it is an amazing vehicle. Congratulations! We appreciate you taking time to share your experience. Welcome to the Performance Family.

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