Hendrick Acura Southpoint
Durham , NC
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551 Reviews of Hendrick Acura Southpoint
If you're buying or selling I highly recommend. We received amazing service on top of fair pricing. Everything was negotiable and environment was comfortable with great people. We received amazing service on top of fair pricing. Everything was negotiable and environment was comfortable with great people. More
My wife and I leased a new 2022 RDX from Bill Crosier. Bill was very thorough going over all of the features of the vehicle with us, and kept us up to date throughout the process of getting the car here Bill was very thorough going over all of the features of the vehicle with us, and kept us up to date throughout the process of getting the car here and ready for us to drive home. We love our new Acura! More
I love the atmosphere. Everyone is professional and friendly. The process of purchasing a vehicle here is painless. I highly recommend this dealership to anyone who is look Everyone is professional and friendly. The process of purchasing a vehicle here is painless. I highly recommend this dealership to anyone who is looking for a car. More
Edgar Murphy helped us purchase our new 2022 MDX and he was such a pleasure to work with. He was never pushy and just listened to what we wanted and helped us order our new car. Everyone during the purchas was such a pleasure to work with. He was never pushy and just listened to what we wanted and helped us order our new car. Everyone during the purchasing process was great and made it so smooth. I would highly recommend Edgar! Go see him; you won’t be disappointed! More
I purchased a certified pre-owned MDX at Hendrick Acura Southpoint on 8/9/21. My sales consultant, Jacob Tanas went out of his way to ensure I had a great experience! Jacob was very knowledgeable about eac Southpoint on 8/9/21. My sales consultant, Jacob Tanas went out of his way to ensure I had a great experience! Jacob was very knowledgeable about each individual vehicle I looked at - which was impressive! He communicated very well and had good follow-up to any questions I had. The vehicle I ended up purchasing had some curb rash on the rims - which I mentioned was something I would like looked at. Jacob talked with the sales manager about the issue and after the sales manager looked at the damage to the rims himself, he promised to replace at least 2 of the rims - or have his rim guy make them look a lot better. We added this promise to the "we owe" paperwork and I signed to purchase the car. The finance manager who closed the loan was very helpful and friendly. He patiently explained anything I had questions about and made sure to thank me for my business when we were done. Jacob was waiting after the closing with the vehicle parked out front, and a gift box with two nice Acura key chains in it - which was a nice touch to finish off the day! I noticed that there was only one key fob - when there should have been 2 fobs - Jacob agreed and promised to have another key programmed as well as the rims scheduled for repair or replacement. When I came back to the dealer to work on the rims and get the key fob programmed, the service team staff were all very accommodating. They worked hard to make sure I was in a comfortable spot - able to work in a quiet office - while they got to work. The service manager came in after about 20 minutes and let me know that the dealer would actually be replacing all 4 rims with brand new rims! This was very unexpected and solidified their overall level of going out of their way to ensure that the customer is happy! I highly recommend the team at Hendrick Acura Southpoint! A+++ service! Thank you for a great experience! **Edit after great service experience 1/7/22: I just had my car serviced at Hendrick Acura Southpoint and I have to say, I was so impressed with the level of service I received! Clinton was my service advisor and as soon as I pulled in, he greeted me with a smile! He helped me work through the options needed and even helped me save money by offering a service plan that saved me over $300! He showed me the way to the comfortable waiting area and then they got to work! Less than 30 minutes later, I received a video from Ben in the shop - walking me through a breakdown of what he was doing, what fluid levels were and the status of everything reviewed in his multi-point inspection! What a wonderful, thorough and service oriented experience! I can't say enough about the level of service I've received since purchasing my vehicle at Hendrick Acura! I continue to be impressed each time I visit! A huge THANK YOU to all the staff at Hendrick Acura; for treating me as valued customer! 🏆🚘 More
I have purchased many cars over the past 40 years. Nothing compares to the knowledge and kindness I received from Bill Crosier at Hendrick Acura. He was patient and nswered every question I asked. Bil Nothing compares to the knowledge and kindness I received from Bill Crosier at Hendrick Acura. He was patient and nswered every question I asked. Bill knows every detail about these vehicles! I highly recommend Bill and Hendrick Southpoint, without a doubt. Maureen More