Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heiser Ford Lincoln
Glendale, WI
1,934 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,934 reviews
June 30, 2026
Excellent experience with the entire Heiser Ford team. Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love my Ford Explorer. Thanks JT and the entire Heiser team! More
by N.Acosta
Verified Customer
June 25, 2026
Meagen was beyond great. She was very professional and knowledgeable. Talking to her the first time made me feel like she knew me my whole life. It was, by far, the best deal She was very professional and knowledgeable. Talking to her the first time made me feel like she knew me my whole life. It was, by far, the best dealership experience I have ever had. I will recommend her to everyone I know that is looking for a car. She is the reason I am giving the dealership 5 stars instead of less. My problem was with the finance side. First, I couldn't get things started because all of the finance people were in some mandatory monthly meeting. I am the GM of a 20 million dollar company and as far as I am concerned, any company willing to put a meeting in front of their customers is failing. I almost backed out of the whole thing because of that but you can thank Meagen for talking me down. I left a message for Devin to call me about wire transfer information at 10 AM and had to call back at 4pm to try and get it again. I check messages more than once in 6 hours. I am not sure why transfer information isn't readily available for a customer trying to pay for a vehicle in cash. If I didn't call again I would have had to wait another day just to transfer the money. These delays cost me an additional two days in rental car fees which made me feel like Heiser is unorganized. Thanks again to Meagen for delivering my car to me while I was at work. She left me feeling great about my purchase even after the delays. You are lucky to have an empathetic employee like her that understands how to read her customers and know what to say and how to say it. Honestly, if I had a car dealership I would try to get her to work for me. I do not know who Bassim Farhoud is, I never talked to him nor have I met him so I am not sure how to rate him which is why I won't. I would like to mention some of your other employees that were especially good. Leela greeted us at the door and was extremely friendly and helpful. She knew who we were meeting with which gave me a great feeling about Heiser. Kratia set up my appointment when I called. She was kind enough to introduce herself and made me feel like I mattered. They both were very professional and friendly which made my experience that much better. One of the best experiences I have had in a dealership from the people at the front desk to the entire sales floor. More
by ericheu
June 25, 2026
It was ok. Communication was a bit lacking. Overall ok. A good dealership. Can get services. Prices a bit high. Not enough communication. Communication was a bit lacking. Overall ok. A good dealership. Can get services. Prices a bit high. Not enough communication. More
by LOUISA.EASTMAN
June 23, 2026
Easy to work with, responsive and professional They were easy to work with, responsive and professional easy to work with, responsive and professional More
by casey.connors
June 22, 2026
Always fast, reliable service and they make it very hassle-free. I have even recommended this dealership to some coworkers. hassle-free. I have even recommended this dealership to some coworkers. More
by jacob.henry
June 16, 2026
Unable to install Ford accessory, was told I would get a call about auxiliary box never happened call about auxiliary box never happened More
by jeronmo123
June 15, 2026
They were patient with getting the hold payment as well as the down payment. I appreciate all questions I had being answered so I could understand the process of buying a car better. as the down payment. I appreciate all questions I had being answered so I could understand the process of buying a car better. More
by christinedomenech72
June 13, 2026
From the moment I walked in I was treated with respect. Good experience Always willing to assist with any questions Good experience Always willing to assist with any questions More
by LORRIEMOLENDI
June 13, 2026
From the moment I walked in I was treated with respect. Good experience Always willing to assist with any questions Good experience Always willing to assist with any questions More
by LORRIEMOLENDI
June 12, 2026
Thank You for the great customer service, Both sales & Finance! Two thumbs up for Bassim Farhoud in Finance. Very detailed & made sure i was getting what i needed Rock Star. Thank You Thank You Bruc Finance! Two thumbs up for Bassim Farhoud in Finance. Very detailed & made sure i was getting what i needed Rock Star. Thank You Thank You Bruce for taking care of me in sales & finding me the truck I was looking for. Both of you guys made it pleasurable & stress free. Great Team More
by workenman29
