Hawk Ford of St. Charles

I have been going here for service several years now. The counter people are nice and the work is fine. But this time the service person told me the total, I give them my card and then they added a fee. The counter people are nice and the work is fine. But this time the service person told me the total, I give them my card and then they added a fee. I’m tired of companies that can’t manage their business properly without tacking on a fee and without telling someone. When your prices are at the level that a majority of people need to use a credit card adding a fee is wrong. Hawk dealer group has plenty of money and shouldn’t need to get an extra couple dollars from a paying customer. Do better Hawk! More

I specifically asked for a tire rotation on all four tire and Engine oil change...Hawk ford only did the engine oil VERY DISAPPOINTING... and Engine oil change...Hawk ford only did the engine oil VERY DISAPPOINTING... More

After the cleaning of the fuel line, replacing the filters and more for the 60,000-mile maintenance job, I was really surprised at how quickly my Ford C-Max Hybrid SE was back in the 40-plus miles per filters and more for the 60,000-mile maintenance job, I was really surprised at how quickly my Ford C-Max Hybrid SE was back in the 40-plus miles per gallon range. Thank you. More

Kathy at front desk was a real pleasure to work with, she deserves a great big raise, the next time I’m in, I’m going to ask her if she got one! deserves a great big raise, the next time I’m in, I’m going to ask her if she got one! More

Gerry was very helpful and knowledgeable . He explained what was going on with the recalls. He explained what was going on with the recalls. More

Oil was changed again with 5K miles about 2 months earlier 2.5K. Wrong oil was utilized... earlier 2.5K. Wrong oil was utilized... More

Ford’s mobile service for my car is great. Very professional and knowledgeable techs came to my home, on time and always teach me something about how to care for my vehicle. Very professional and knowledgeable techs came to my home, on time and always teach me something about how to care for my vehicle. More

Kirk and the sales team did a great job communicating throughout the process and followed through on everything they said they would do. Kirk was patient with my questions, helped get the deal where it n throughout the process and followed through on everything they said they would do. Kirk was patient with my questions, helped get the deal where it needed to be, and made the delivery process smooth and straightforward. More

As always, the service was excellent timing was perfect and the vehicle was clean when I picked it up and it was ready when I asked thank you again for your five star service and the vehicle was clean when I picked it up and it was ready when I asked thank you again for your five star service More

Kirk did an outstanding job with selling us my new Ford truck. He listened to every question I had and answered everything, precisely even one above and beyond and gave us a cup of coffee. I would recommen truck. He listened to every question I had and answered everything, precisely even one above and beyond and gave us a cup of coffee. I would recommend Kurt when you're looking to buy a new Ford vehicle at Hawk. More