Hagerstown Ford

Loving my new Ford Escape Titanium Walked in for a test drive and drove out in a new Ford Escape. I had done my homework and test drove a few other vehicles but the folks at Hagerstown Walked in for a test drive and drove out in a new Ford Escape. I had done my homework and test drove a few other vehicles but the folks at Hagerstown Ford made me an offer I couldn't refuse. Everyone was so friendly, nice and knowledgeable. Couldn't have better customer service. I live in Baltimore, but bought my car in Hagerstown and will do so again next time I'm in the market for a new car. I was very nervous about purchasing a new car, but everyone put me at ease and made it an enjoyable experience. Couldn't have asked for a better experience and I highly recommend Hagerstown Ford. Marcia Jefferies who assisted me with the pre-qualified process was a gem-couldn't have asked for a nice person, Tex the salesman was fantastic and Chris the finance director was super friendly and made the paperwork a snap. THANK YOU ALL! Suzette More

Best new car sales experience ever!!! Sales consultant Doug was amazing, greeted me like I was an old friend showed me the car I was interested in. No high pressure xx. Showed me all of th Sales consultant Doug was amazing, greeted me like I was an old friend showed me the car I was interested in. No high pressure xx. Showed me all of the tech features of the 2014 v6 mustang that I bought. I'm not very tech savvy but he broke it down to terms I could understand. This guy knows his business, I am a car guy thru and thru I believe every car on planet earth no matter how humble has its virtues. This guy knew all about cars and I have been an avid reader of car and driver, road and track and automobile magazine for 25 years you re not gonna fool me. Everyone at the dealership was so nice, especially the tall African american finance guy who talked sports with me and recommended a great restaurant with spectacular food that me and my spouse just loved. Doug was amazing even though it was raining he showed me all the cars features and synced me phone to the cars Bluetooth computer. They have a new showroom that they have just moved into so all the facilities are clean and neat, Since 2003 I was a Toyota guy, this dealership makes me happy to go back to Ford cars. More

The Best Ford Sales Consultant Ever! Our 2013 C-max is the 4th vehicle we purchased from Hagerstown Ford and the 3rd from Mike Reid, the best xxxx guy I know. You will not find a more fri Our 2013 C-max is the 4th vehicle we purchased from Hagerstown Ford and the 3rd from Mike Reid, the best xxxx guy I know. You will not find a more friendly, honest, sincere, and caring person in the business. I recommend everyone pass by all the other dealerships on your way to Hagerstown to buy your next vehicle and continue to go back for service as well. We have been Hagerstown Ford customers for over 10 years. More

Liking my Fusion Had a great time. The entire group of staff I worked with on the vehicle purchase were very friendly, and knowledgable. I would refer people Had a great time. The entire group of staff I worked with on the vehicle purchase were very friendly, and knowledgable. I would refer people More

Sync issues Doug worked very hard to help us figure out why we could no longer access our music from our zunes in our new vehicles as we did in our previous vehic Doug worked very hard to help us figure out why we could no longer access our music from our zunes in our new vehicles as we did in our previous vehicles. After much digging and trying different things, the issue was the Zune. Problem solved! Thanks Doug! More

My New Ford Edge My husband and I were looking for a Ford Edge. Tex Miller was very helpful finding us what we wanted. He also worked hard to get us a good rate and in My husband and I were looking for a Ford Edge. Tex Miller was very helpful finding us what we wanted. He also worked hard to get us a good rate and in our price range. We left there a happy and satisfied customer. WE HIGHLY recommend Hagerstown Ford and TEX MILLER. More

Wonderful Experience Our sales representative, Cheyenne Love, went above and beyond the call of duty in locating a new Ford F-150 for me. On an earlier visit I had told Our sales representative, Cheyenne Love, went above and beyond the call of duty in locating a new Ford F-150 for me. On an earlier visit I had told her what I was looking for and she took my name and telephone number so that she could get back to me when something arrived that matched what I was looking for. In less than 48 hours she gave me a call to let me know that a 2014 Ford F-150 had come in that had all of the things I was looking for. So, my wife and I made the trip to Hagerstown and Cheyenne was absolutely right, the truck was just what I was looking for. I can honestly say that from the test drive to the signing of the paperwork, my experience with Hagerstown Ford was one of complete satisfaction. More

Great We just want to say thanks for one of the best car buying experiences we have had purchasing a car. Everyone one we encountered was very kind and help We just want to say thanks for one of the best car buying experiences we have had purchasing a car. Everyone one we encountered was very kind and helpful. We are a strict Chevy family but would recommend these guys to all our friends & family. Thanks again for going the extra mile for us!! More

"STORMY" We had bought a Ford Fusion Hybrid 2 years ago at Hagerstown Ford, and was very satisfied, however, we were wanting to trade our Fusion in for another We had bought a Ford Fusion Hybrid 2 years ago at Hagerstown Ford, and was very satisfied, however, we were wanting to trade our Fusion in for another Fusion. Looking for a more fuel efficient vehicle we found the Fusion Energi. Visited Hagerstown Ford a month ago and got the numbers. Deciding to visit other Ford dealerships, we left without confirming a deal. We received several quotes on prices and trade-ins. Our one experience was good as far as courtesy and knowledge, however the sales person contacted me at least once a day. Even after explaining to her that I had a family member in grave condition and that I would get back to her with questions or answers, she continued to call. Hagerstown Ford did recontact us but did not over extend their welcome . Cheyenne Love was very informative and knew about the special features of the car we ended up buying. I am the primary driver and sometimes pleasing me is not the easiest job, especially when giving me a trade in price. I take very good care of my car and have them serviced at Ford so when they don't give me what I think I deserve I tend to get irritated. And I do understand the resale value concept. The experience at Hagerstown Ford was a wonderful experience for the second time around. Our salesperson knew what she was talking about and the manager Chris was very willing to negotiate to get us where we wanted to be in terms of payment. They were not pushy. They put us in our car that day!!! Our new car is a 2014 Ford fusion titanium Energi a dark metallic Gray which we have named "Stormy". Thank you to Hagerstown Ford for what you did for us. We will definitley recommend Courtney and Hagerstown to other people interested in a new or used car. Melody McMahan More