Hagerstown Ford

Knowledgeable Sales Rep My salesman Jack was awesome. Made sure I knew all my options and explained everything in detail. Jack was very knowledgeable when it came to explain My salesman Jack was awesome. Made sure I knew all my options and explained everything in detail. Jack was very knowledgeable when it came to explaining details and functions of the cars I looked at. I would definitely recommend Jack to any friends looking to buy a new/used vehicle. More

Jack Harris is simply the BEST! We have bought several vehicles from Hagerstown Ford and Jack Harris. Jack is TOP NOTCH when it comes to vehicle knowledge, professionalism, kindness, We have bought several vehicles from Hagerstown Ford and Jack Harris. Jack is TOP NOTCH when it comes to vehicle knowledge, professionalism, kindness, and all the time in the world to make sure you are happy with the sale. Truly a wonderful asset to Hagerstown Ford. Which is again the main reason we purchased another vehicle from Hagerstown Ford recently. Jack always take the time to explain everything in detail whether you have 3 questions, or 20 questions. He honestly wants to be of help in any manner. And he also really takes the time to show everything that Hagerstown Ford has to offer as well as everything your vehicle can offer you as a customer and car owner. What other salesperson takes the time to write out all his information and contact numbers in the front of our vehicle sales book? Jack does. It is just one of the little things that Jack does that puts him ahead of the rest! And he is a credible, outstanding member of the community- that speaks volumes to us. We have always been satified with the Service Department as well. And the owner, Mr. Kelly really does appreciate our business and is a very honest individual who stands behind his entire facility. On our most recent purchase, Cheyenne in the finance department was very kind and helpful. We are a Ford family, and will continue to be with Saleperson Jack Harris along 'for the ride'. Tom and Janet Krause Pennsylvania More

Cherry trade In The team was excellent on the day of my visit. This was my second time purchasing from the dealership. They gave me a fair price on my trade which w The team was excellent on the day of my visit. This was my second time purchasing from the dealership. They gave me a fair price on my trade which was originally purchased 5 years ago form the same dealership. More

LIARS AND CHEATERS who do crappy work! This dealership offered me X for my trade and X for the sale of a new mustang. I took the paper work home. Adviced I felt they were a little low on tr This dealership offered me X for my trade and X for the sale of a new mustang. I took the paper work home. Adviced I felt they were a little low on trade offer, visited other local Ford dealerships (highest at Keyston Ford). When I went back to Hagerstown Ford, I showed them their competitors offer on a similar vehicle (I really wanted this particular one). "Smitte" and Tim the sales managers became very rude and said they wouldn't even honor that offer as it yesterday was their last day for that promotion. He was very rude and why put it in writing for me to think about and then not honor your numbers. Don't trust them! Spend the extra 20 mins and drive to Keystone Ford where you will be treated fairly and receive a better deal. More

Mike earned my business Owning a business, i purchase a vehicle or two per year. I had been going to a competing dealer, but after my first meeting with Mike Reid, he was ver Owning a business, i purchase a vehicle or two per year. I had been going to a competing dealer, but after my first meeting with Mike Reid, he was very easy to deal with. He had all the answers to my questions, showed the patience needed until i decided what i wanted then went right to work to make it happen. I will be back to see Mike for all my future purchases. Cheyenne was wonderful in the finance dept as well. Total positive experience! More

Awesome Mike Reid has done over and beyond his duties to make sure that we're always satisfied! We have dealt with Mike many, many times, and will continue to Mike Reid has done over and beyond his duties to make sure that we're always satisfied! We have dealt with Mike many, many times, and will continue to always call on him. Great job! More

new car purchase Friday, 4/24, my husband and I went to Hagerstown Ford to "look" at a new car.  We met Jack Harris in the parking lot and instantly felt like we were Friday, 4/24, my husband and I went to Hagerstown Ford to "look" at a new car.  We met Jack Harris in the parking lot and instantly felt like we were going to be taken great care of.  He was an absolute joy to work with - very detail oriented, professional, and knowledgeable about the vehicle we were looking at.  Saturday, 4/25, we wrapped up the deal.  He took his time and had much patience while trying to juggle us as well as another couple also purchasing that day.  Hagerstown Ford, as well as Jack Harris, have definite repeat customers!!  Thank you!!   More

F-150 Purchase We just bought a F-150 and Mike Reid made that process quick and painless! We've had poor customer service experiences in the past but this one was gr We just bought a F-150 and Mike Reid made that process quick and painless! We've had poor customer service experiences in the past but this one was great. The negotiations weren't strung out with ridiculous tactics and we were able to pretty quickly settle on reasonable purchase price and trade-in. I would highly recommend Hagerstown Ford and Mike Reid as your salesman! More

Best Customer service ever!! Mike Reid was the best person to work with. I have dealt with many in the past, and he rated the most efficient and professional person ever dealt wit Mike Reid was the best person to work with. I have dealt with many in the past, and he rated the most efficient and professional person ever dealt with. He worked with me to get the best deal, and answered all my questions. He showed me how all the gadgets worked in the car and helped set up a lot of the items. He made me feel like I knew him for a long time, and went way beyond the normal customer service I have normally received in past experiences with other dealerships. If you are looking to buy a new or used vehicle Mike Reid certainly the person to talk to. I am looking forward to having a long business relationship with Hagerstown Ford. Thank you so much and I will highly recommend Hagerstown Ford and Mike Reid. More

Excellent customer service Mike Reid went above and beyond to make my deal happen. Very pleasant to work with and very knowledgeable. Very thorough when explaining the feature Mike Reid went above and beyond to make my deal happen. Very pleasant to work with and very knowledgeable. Very thorough when explaining the features of the new truck. Mike Branson was a pleasure to work with as well, he had all the paperwork in order and did an excellent job in explaining all the documents. This is by far the most pleasant vehicle experience I have ever had. I would highly recommend Hagerstown Ford. More