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Hagerstown Ford

Hagerstown, MD

3.5
871 Reviews

1714 Massey Boulevard

Hagerstown, MD

21740

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871 Reviews of Hagerstown Ford

July 08, 2015

2015 Expedition We ordered a 2015 Expedition EL. I wanted a certain color and style. There were no vehicles anywhere in the area to match what we wanted. Mike Reid More

by fordlover
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid
July 03, 2015

New 2015 Ford F-150 We had a good experience with the sales person and with the dealership. Everything seemed to go well and was very smooth. We got what we wanted and More

by ajdflaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheyenne Love, Doug Taylor
June 29, 2015

First Car I bought my first car (2016 Ford Fusion) from Jack Harris and enjoyed my experience. I didn't know everything about the process, but Jack helped expl More

by cullang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Harris, Chris Black, Mike Branson, Peter Christensen
June 29, 2015

very good Very good dealership to deal with , they really work with you & try to compermize with you ,also loved that the salesman i was working with knew i was More

by Ashley0321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Taylor
June 20, 2015

great friendly service and no pressure atmosphere I've bought 3 Escapes from this dealership. 2 were from Jack Harris. I like the friendly, no pressure atmosphere this dealership offers. Jack took the More

by shoey1553
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Harris
June 14, 2015

Great Job !!!!!!!!!!!!! I just wanted to say that Tex Miller did a outstanding job selling me my new Ford . He met me on the lot with a big smile and a happy hello. This is More

by pjar3030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tex Miller, Mike Branson
June 14, 2015

Great Experience I contacted Mike Reid after finding the Cab & Chassis truck I found on the website. I live about 35 miles west of St. Louis, Mo. we worked out a grea More

by Joe Weldon Spring Mo.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid, Cheyenne Love
June 09, 2015

Thanks! Our salesman Mike Reid took the time to explain details on the truck we picked out and gave us our time we needed to make a decision. We were pleased More

by BLK2012TOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid, Cheyenne Love
June 08, 2015

False advertisement I went to Hagerstown Ford after seeing a used vehicle online that was listed for $14,000. I even called the dealership and spoke to a salesman who con More

by ManateeLover24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jody Layman, Dave Socks
Jun 08, 2015 -

Hagerstown Ford responded

We do sincerely apologize for the mistake that was made in pricing the vehicle. After reviewing the log files for the used car inventory and pricing program we use, it appears that the price for the Escape was pulled directly from it's appraisal without any input from our used car manager around 12:30pm on Friday. Our used car manager then logged on Saturday morning at 10:30am and manually priced the vehicle correctly although it does take a few hours to take affect. It was on our website, priced incorrectly for approximately 18 hours. Again, we apologize for any misunderstanding and would like to thank you for pointing out this mistake so that we can review our process and how our systems work. We are committed to customer service and will do our best to make sure this doesn't happen again.

May 30, 2015

Thank Jack !!! Hubby and I were checking out the new F150 King Ranch Trucks and met up with Jack on the lot. Jack sure know his stuff! We have never had a salesman e More

by Bev & Dick
Recommend Dealer
Yes
Employees Worked With
Jack Harris
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