Hagerstown Ford

Service center Service manager Tim Rowe went over and beyond fixing the problem with our 2015 Ford Focus! Will definitely go to them with our future needs! Keep up t Service manager Tim Rowe went over and beyond fixing the problem with our 2015 Ford Focus! Will definitely go to them with our future needs! Keep up the good work!! More

Customer Care - beyond expectations Tim Rowe, service manager at Hagerstown Ford went above and beyond when I locked myself out of my F150 truck across town at 7:30 in the morning. Tim f Tim Rowe, service manager at Hagerstown Ford went above and beyond when I locked myself out of my F150 truck across town at 7:30 in the morning. Tim first checked to see if my keyless access code (factory set) was registered in his database. Since the truck was not originally purchased at Hagerstown Ford, the code was not registered there. After checking with the dealer where I bought the truck and discovering they also did not have any record of the access code, I called Tim back. Tim immediately dispatched a technician who showed up within minutes armed with state of the art instruments and unlocked the truck. I expected to lose 1/2 of my day to solve my predicament, instead, Tim solved it in 1/2 an hour...that's "Customer Care"!!! Stan P. More

Awful Service We drove 2 hrs to test drive a truck that was advertised on line and was confirmed it was in the lot. Once we arrived the truck was already SOLD. Tri We drove 2 hrs to test drive a truck that was advertised on line and was confirmed it was in the lot. Once we arrived the truck was already SOLD. Tried to look at another truck was told it was out for a test drive and would be back in the lot in 20 min. 3.5 hrs later the truck arrived,800 miles on the "new" truck? NOthis is now a used truck. No way I would ever recommend this dealer. More

Excellant experience, very easy transition to a new vehicle Mike Reid took excellent care of us. Was very knowledgeable on the specific vehicle we were interested in. We started out thinking we would just tak Mike Reid took excellent care of us. Was very knowledgeable on the specific vehicle we were interested in. We started out thinking we would just take the day shopping gathering information and make a decision at a later date. We were amazed and delighted to be driving a new vehicle home that same day. Mike went above and beyond to be sure a problem that was discovered during the test drive was corrected. He personally picked it up the next business day and took it in for repair. He took extra time reviewing the technology features. His last comment was "Just call me if you have any questions" and I feel he was truly sincere. More

Great Mike Reid made me feel like the #1 customer on a busy Saturday on Labor day weekend. They closed at 6 and didn't leave until 9. Mike stayed until th Mike Reid made me feel like the #1 customer on a busy Saturday on Labor day weekend. They closed at 6 and didn't leave until 9. Mike stayed until the final papers were signed and saw me off in my brand new f-150. He also took my truck himself and had a sprayed in liner installed and my truck was back in my driveway the same day. I will tell everyone who is looking for a new vehicle to deal with Mike Reid, he was awesome! More

My New 2017 Ford Explorer Thank you to the greatest team at Hagerstown Ford, I couldn't have asked for a better team of guys to work with! Love my new ride!!! Thank you to the greatest team at Hagerstown Ford, I couldn't have asked for a better team of guys to work with! Love my new ride!!! More

Best vehicle purchasing experience ever!! Mike Reid went above and beyond to make this the best experience I've ever had at a dealership. Mike's knowledge of the truck and professionalism exce Mike Reid went above and beyond to make this the best experience I've ever had at a dealership. Mike's knowledge of the truck and professionalism exceed any exceptions. From sales through finance (Chris) this entire process was Excellent! Thanks More

Stand out NO B.S Salesman Dave was a please to deal with. He was straight and to the point. He answered all my concerns and found the vehicle I wanted and had me in and out of Dave was a please to deal with. He was straight and to the point. He answered all my concerns and found the vehicle I wanted and had me in and out of the dealership in 3 hours. That is unheard of. I will recommend him to everyone I know. More

super service team ! the service department made me feel very comfortable and kept me fully informed all the way .the part and service director Tim Rowe and my service adv the service department made me feel very comfortable and kept me fully informed all the way .the part and service director Tim Rowe and my service advisor Jamie took a personal interest in getting my vehicle back to me fast clean and properly repaired.I trust them with both my ford's and you can too. More

Jay at the service department got me in and out the same day I went to another Ford dealership that morning needing service. My water pump had went bad and I couldn't go another mile. I'm a salesperson so my veh I went to another Ford dealership that morning needing service. My water pump had went bad and I couldn't go another mile. I'm a salesperson so my vehicle is my office and money maker. That dealership told me they couldn't get to it for a day or 2. When I asked for a loaner they said call a rental co. (I later found out that with my extended warranty plan a loaner should have been offered). I called Hagerstown Ford and talked to Jay Delancey. He said he would work me in that day. I had my truck towed from Martinsburg to Hagerstown service. They took care of getting me a loaner vehicle. I was able to make my sales calls that day. Jay called me 6 hours later and said my truck was done and ready for pick up. For me, the sales person may sale you that first vehicle but its the service department that will make go back to that same dealership to buy the next vehicle. More