Hagerstown Ford

Stand out NO B.S Salesman Dave was a please to deal with. He was straight and to the point. He answered all my concerns and found the vehicle I wanted and had me in and out of Dave was a please to deal with. He was straight and to the point. He answered all my concerns and found the vehicle I wanted and had me in and out of the dealership in 3 hours. That is unheard of. I will recommend him to everyone I know. More

super service team ! the service department made me feel very comfortable and kept me fully informed all the way .the part and service director Tim Rowe and my service adv the service department made me feel very comfortable and kept me fully informed all the way .the part and service director Tim Rowe and my service advisor Jamie took a personal interest in getting my vehicle back to me fast clean and properly repaired.I trust them with both my ford's and you can too. More

Jay at the service department got me in and out the same day I went to another Ford dealership that morning needing service. My water pump had went bad and I couldn't go another mile. I'm a salesperson so my veh I went to another Ford dealership that morning needing service. My water pump had went bad and I couldn't go another mile. I'm a salesperson so my vehicle is my office and money maker. That dealership told me they couldn't get to it for a day or 2. When I asked for a loaner they said call a rental co. (I later found out that with my extended warranty plan a loaner should have been offered). I called Hagerstown Ford and talked to Jay Delancey. He said he would work me in that day. I had my truck towed from Martinsburg to Hagerstown service. They took care of getting me a loaner vehicle. I was able to make my sales calls that day. Jay called me 6 hours later and said my truck was done and ready for pick up. For me, the sales person may sale you that first vehicle but its the service department that will make go back to that same dealership to buy the next vehicle. More

Traveling from upstate new,york and had car trouble was trea I am in Hagerstown visiting my daughter and son in law for the birth of my first grandchild. Upon my arrival I had car trouble. On Tuesday morning I e I am in Hagerstown visiting my daughter and son in law for the birth of my first grandchild. Upon my arrival I had car trouble. On Tuesday morning I entered Hagerstown Ford and was greeted by assistant service manager Jay (sorry can't remember last name ) I explained my situation to Jay and the fact I was here for the birth of my grandchild and was concerned about getti,g home which is 500 miles away. First thing Jay says is congrats on the birth and let's see what we can do to get you going. After doing the complete diagnostics he told me don't worry we can fix this and get you on your way. I left and went to the mall. A little while later I received a call from Jay that my car was done and I could come back and get it any time. He also brought to my attention that there were a couple of things that I should address when I got home just for safely sake. He never tried to sell me something I really didn't need right away. When I returned to pick up my car he explained what the,problem was and that it was covered by my warrantee. When my car was brought to me Jay again said congrats on the baby and have a safe trip home. Being that I was from out of town and,chances are he will never see me again I was treated like I was one of Jays regular customers. I will suggest to my family in Hagerstown that they go to Hagerstown Ford for all their auto needs. More

needed a new car the sales rep: Jon Koch, was as very friendly and helpful. he allowhed us to use our test drive to pick up the car we were using as a trade in. He di the sales rep: Jon Koch, was as very friendly and helpful. he allowhed us to use our test drive to pick up the car we were using as a trade in. He did all he could to get us the right price of the truck i wanted. and when we were waiting to finalized the sales he sat with us in the waiting room and continue to check on when it was our turn to sign the needed paper work. seem very knowledgable of the truck we bought. More

Highly Reccomended! Great Dealership After looking around at many places, we kept going back to the Honda Odyssey we found at Hagerstown Ford. Though we didn't think we were going to be a After looking around at many places, we kept going back to the Honda Odyssey we found at Hagerstown Ford. Though we didn't think we were going to be able to get the vehicle, we didn't give up and neither did the guy we dealt with at Hagerstown Ford. Mike Reid was a blessing to us. He worked on getting things straight for us every day for a week. He went above and beyond to make sure we were able to get what we wanted. He was very eager and willing to help us get the vehicle we wanted in our price range too! We were also very pleased with all the help from every sales rep we dealt with at this dealership. Everyone pitched in and helped us get the vehicle we wanted. If you're looking for a new or used vehicle, Hagerstown Ford is your place to go! And Mike is a great guy to deal with! We are very happy with our experience! More

Quick and relatively painless Mike Reid was friendly, knowledgeable, and easy to work with. I dreaded the new car purchase process but he made it a pleasure. He went the extra mil Mike Reid was friendly, knowledgeable, and easy to work with. I dreaded the new car purchase process but he made it a pleasure. He went the extra mile by searching for just the right vehicle and and finance terms. More

Trustworthy and Hassle Free When I or my family want to buy a new vehicle our first call is always to J. Chris "Smitte" Smith. Chris is one of the most friendly trustworthy peop When I or my family want to buy a new vehicle our first call is always to J. Chris "Smitte" Smith. Chris is one of the most friendly trustworthy people you will ever meet. Always there for his customers and customers soon become friends. Chris makes sure you are treated with respect and there is "NO Bull". Chris literally spent weeks with me to find what I wanted in an F150 and get me the best deal possible. Chris had Doug Taylor take care of the orientation and mechanics of the deal. Doug is very knowledgeable of the vehicles and painstakingly explains them so when you drive off you are educated in your new ride. More

Excellent Mike Reid is the best salesman we have ever had! If we ever buy another car it will be at Hagerstown ford!! Excellent service! Made us feel right at h Mike Reid is the best salesman we have ever had! If we ever buy another car it will be at Hagerstown ford!! Excellent service! Made us feel right at home! More