Hagerstown Ford

Traveling from upstate new,york and had car trouble was trea I am in Hagerstown visiting my daughter and son in law for the birth of my first grandchild. Upon my arrival I had car trouble. On Tuesday morning I e I am in Hagerstown visiting my daughter and son in law for the birth of my first grandchild. Upon my arrival I had car trouble. On Tuesday morning I entered Hagerstown Ford and was greeted by assistant service manager Jay (sorry can't remember last name ) I explained my situation to Jay and the fact I was here for the birth of my grandchild and was concerned about getti,g home which is 500 miles away. First thing Jay says is congrats on the birth and let's see what we can do to get you going. After doing the complete diagnostics he told me don't worry we can fix this and get you on your way. I left and went to the mall. A little while later I received a call from Jay that my car was done and I could come back and get it any time. He also brought to my attention that there were a couple of things that I should address when I got home just for safely sake. He never tried to sell me something I really didn't need right away. When I returned to pick up my car he explained what the,problem was and that it was covered by my warrantee. When my car was brought to me Jay again said congrats on the baby and have a safe trip home. Being that I was from out of town and,chances are he will never see me again I was treated like I was one of Jays regular customers. I will suggest to my family in Hagerstown that they go to Hagerstown Ford for all their auto needs. More

needed a new car the sales rep: Jon Koch, was as very friendly and helpful. he allowhed us to use our test drive to pick up the car we were using as a trade in. He di the sales rep: Jon Koch, was as very friendly and helpful. he allowhed us to use our test drive to pick up the car we were using as a trade in. He did all he could to get us the right price of the truck i wanted. and when we were waiting to finalized the sales he sat with us in the waiting room and continue to check on when it was our turn to sign the needed paper work. seem very knowledgable of the truck we bought. More

Highly Reccomended! Great Dealership After looking around at many places, we kept going back to the Honda Odyssey we found at Hagerstown Ford. Though we didn't think we were going to be a After looking around at many places, we kept going back to the Honda Odyssey we found at Hagerstown Ford. Though we didn't think we were going to be able to get the vehicle, we didn't give up and neither did the guy we dealt with at Hagerstown Ford. Mike Reid was a blessing to us. He worked on getting things straight for us every day for a week. He went above and beyond to make sure we were able to get what we wanted. He was very eager and willing to help us get the vehicle we wanted in our price range too! We were also very pleased with all the help from every sales rep we dealt with at this dealership. Everyone pitched in and helped us get the vehicle we wanted. If you're looking for a new or used vehicle, Hagerstown Ford is your place to go! And Mike is a great guy to deal with! We are very happy with our experience! More

Quick and relatively painless Mike Reid was friendly, knowledgeable, and easy to work with. I dreaded the new car purchase process but he made it a pleasure. He went the extra mil Mike Reid was friendly, knowledgeable, and easy to work with. I dreaded the new car purchase process but he made it a pleasure. He went the extra mile by searching for just the right vehicle and and finance terms. More

Trustworthy and Hassle Free When I or my family want to buy a new vehicle our first call is always to J. Chris "Smitte" Smith. Chris is one of the most friendly trustworthy peop When I or my family want to buy a new vehicle our first call is always to J. Chris "Smitte" Smith. Chris is one of the most friendly trustworthy people you will ever meet. Always there for his customers and customers soon become friends. Chris makes sure you are treated with respect and there is "NO Bull". Chris literally spent weeks with me to find what I wanted in an F150 and get me the best deal possible. Chris had Doug Taylor take care of the orientation and mechanics of the deal. Doug is very knowledgeable of the vehicles and painstakingly explains them so when you drive off you are educated in your new ride. More

Excellent Mike Reid is the best salesman we have ever had! If we ever buy another car it will be at Hagerstown ford!! Excellent service! Made us feel right at h Mike Reid is the best salesman we have ever had! If we ever buy another car it will be at Hagerstown ford!! Excellent service! Made us feel right at home! More

Excellent used car experience Sales team extremely helpful. Car priced fairly and was what was promised. Financing was expeditious and without difficulty. Car was delivered very cl Sales team extremely helpful. Car priced fairly and was what was promised. Financing was expeditious and without difficulty. Car was delivered very clean and ready to drive. More

Satisfied Customer I went to the dealership to see a used vehicle that Internet advertised. I was promptly approached by a salesmen to help. Turned out, the vehicle sold I went to the dealership to see a used vehicle that Internet advertised. I was promptly approached by a salesmen to help. Turned out, the vehicle sold prior to my getting to see it. As expected the salesmen offer to show me other comparable vehicles. There was another used vehicle that interest me. So, the salesmen show it and then he got the key and allowed us to take the vehicle for a test drive without any concern. We were out with it for about an hour checking out all important aspects etc. Short story... we were able to get a good deal and without any complications. More

It was a pleasurable experience i will deal with them again Doug Taylor was a excellent salesman he went over the new truck and show me things and took his time with me and got me though all the paperwork. The Doug Taylor was a excellent salesman he went over the new truck and show me things and took his time with me and got me though all the paperwork. The fiancé dept. was excellent the paper work was a breeze and the whole staff was wonderful I would recommend others about you. More