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Hagerstown Ford

Hagerstown, MD

3.5
871 Reviews

1714 Massey Boulevard

Hagerstown, MD

21740

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871 Reviews of Hagerstown Ford

November 01, 2016

Very great service I had very great professional experience with my sales associate Travis, I would recommend him to my family and friends for all their buying vehicle n More

by Jarett
Recommend Dealer
Yes
Employees Worked With
Travis Wagner
November 01, 2016

service horribel We went there to purchase vehicle found one did all paper work n was approved then they said we had wait til Monday since the bank was closed now. Mon More

by bbenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Wagner
Nov 01, 2016 -

Hagerstown Ford responded

I just spoke to the sales person to inquire about what had happened. I see that it was a misunderstanding with the pileminary numbers you were given and a miscommunication as to what would be expected of you when you returned to our dealership, which can be frustrating. Car buying can be a long process when looking for a lender. It was never intended for you to feel put off until the truck was sold to someone else. Sometimes especially with pre-owned vehicles since they are more than likely one of a kind, more than one customer is vying for financing for the same car. That is why we try to tell people, sure, think about it over the weekend, however understand that we probably have shown the same vehicle to countlesss other customers... one of them may have been thinking about the purchase and returning to buy before you do. That is not said to bully someone into buying, but a reality of pre-owned cars. We are pleased to hear you have continued with Travis to find a resolution to your concerns. Thank you for taking the time to let us know of your experience, it helps us improve communications with our staff and our customers. - Valerie Shane, Social Media Manager

October 30, 2016

I had an amazing experience, everyone was down to earth. Everyone at Hagerstown Ford were very nice and respectful. They worked with me to pick out a vehicle that is affordable and they gave us a good deal. More

by colepalmer97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Brewer, Doug Diamond
October 29, 2016

Best car purchase experience ever. In and out in 90 minutes. I think that is what the consumer wants most if all. I am at a ford dealer because I know I want a ford. I know I want a f15 More

by Gary W Steen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid, Doug Diamond
Oct 31, 2016 -

Hagerstown Ford responded

We are always pleased to hear that our sales people have gone above and beyond to give you, the customer, the best experience possible. Thank you for taking the time to relay your experience to us. We appreciate your business.

October 29, 2016

Extremely awesome experience!! Bought a fusion from Usman earlier this month. Since I got it he's been nothing but helpful. Every time I called him to ask a question, he immediately More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Usman Hussain, Doug Diamond, Chris Edwards
Oct 31, 2016 -

Hagerstown Ford responded

Thank you so much for taking time out to review us. We thank you also for the kind words. We will continue to strive for excellence!

October 28, 2016

New truck Great sales team 😁 Really helped me get the most with my money. Very educated with the trucks I was interested in. Very friendly as well. More

by Ford truck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Usman Hussain, Chris Edwards
October 28, 2016

Two Thumbs Up Had a great experience! Went in looking for a Ford Fusion and came home with one. Looked at other options but Andy was great at helping us get in th More

by PStonesifer04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone we met!, Andy Brewer, Doug Diamond
October 26, 2016

Excellent They where very professional and warm .Was very happy with the service.They made sure i was happy.The car was clean.I would recommend any body to come More

by Carepeggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Dash
Oct 27, 2016 -

Hagerstown Ford responded

Thanks for taking the time to review us. We are pleased you had such a positive experience. Enjoy the new ride!

October 26, 2016

Super deal and very helpful This was a great dealer to work with and Jared was extremely helpful and really knew a lot about the cars. I would buy from him again :) More

by kirklands
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Breakall
Oct 27, 2016 -

Hagerstown Ford responded

Thank you for taking the time to review us. Jared is definitely an asset to our team!

October 25, 2016

Great salesman and and a super deal on an awesome F-150! I purchase vehicles for my company and have purchased a few from different dealers in MD, VA and WV. Since I met Mike Reid, he has worked with me to r More

by mel.fravel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid, Doug Diamond
Oct 27, 2016 -

Hagerstown Ford responded

We do love hearing a review like this one. Thank you so much for taking the time to write such a glowing review. We will work to continue to provide our customers with the best service possible. Thanks again!

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