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Greenwich Ford

Greenwich, NY

3.5
66 Reviews

1111 State Route 29

Greenwich, NY

12834

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66 Reviews of Greenwich Ford

April 17, 2023

Asked for an "out the door price" on a used Ford Ranger and here it is 6 days later with no response other than I'll get back to you and vehicle sold. I still wasn't notified the vehicle sold either. Hor More

by jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Emily
Apr 17, 2023 -

jon responded

The conversation was emailed to me on your website. This is absolutely unbelievable for a Named dealer. All the fees should be listed on your site with 100% transparency.

Apr 18, 2023 -

Greenwich Ford responded

We are sorry that our communication fell short, Jon. We strive to provide transparent support for our clients, so the team will use the feedback to improve going forward. Please give me a call if there is anything I can do to assist you. Daniel Forant - General Sales Manager - 518-692-5241

April 05, 2023

Excellent service from this dealership and especially Sales Consultant Chase Hutchins. Every question was answered, and every issue was resolved perfectly. I would be happy to do business with these fol More

by nellie fox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Hutchins
Apr 06, 2023 -

Greenwich Ford responded

This review is so kind, Nellie, thank you! We are so happy to hear that Chase ensured an excellent experience for you here at Greenwich Ford. Your business and loyalty mean the world to us. See you down the road!

March 26, 2023

Ethan the salesman was great wasn’t his fault someone in the dealership screwed up More

by Bogey1612776
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel sales manager
Mar 27, 2023 -

Greenwich Ford responded

While we are happy to hear that your interactions with Ethan were so positive, we apologize that the same cannot be said of your overall experience. I am very upset to see that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Jason LaLonde - General Manager - (518) 692-2246 ext 930

March 16, 2023

My daughter and I worked with Amy Burns at Greenwich Ford for both my car and hers. Amy was absolutely amazing and honest and worked hard to get us the best deal! Anyone looking should go straight to Greenwi More

by mfieldstadt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Burns
Mar 17, 2023 -

Greenwich Ford responded

We will be sure to pass along your kind feedback to Amy. We hope that you and your daughter enjoy your new cars! Thank you for trusting Greenwich Ford with your business.

March 10, 2023

Jen is always very attentive to my time schedule and is very professional and helpful with anything that we need serviced. More

by tlm1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Denes
Mar 10, 2023 -

Greenwich Ford responded

Thank you for the review! We appreciate the kind words about Jen and hope to see you again at Greenwich Ford!

February 25, 2023

The entire staff is uper friendly! The whole process was fast and painless! Will definitely be using them in the future!! More

by LPapero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick, Lou
Feb 27, 2023 -

Greenwich Ford responded

We are pleased to hear about your positive experience with us here at Greenwich Ford! Thank you for your confidence in our team and we look forward to seeing you in the future!

November 29, 2022

Car listed online for $22,800. After test drive they gave me a sales offer that added on a $1,950 reconditioning fee. They offered to take off $200 after I indicated no interest in More

by Savvy shopper
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ethan, Nicholas Denes
Nov 29, 2022 -

Greenwich Ford responded

Savvy, we are disappointed to see we left a dishonest impression. We strive to offer great value and transparency, so we apologize for missing the mark. Your business is our priority, and we would like the chance to make this right. If you are open to giving us another chance, please give us a call. We hope to hear from you soon. Thank you, Customer Care Team - (877)-811-9330

November 26, 2022

Jay is a wonderful salesman . .. if you want a deal without all the fluff .... Jay is the man to see and Alex is a great no nonsense finance manager, she's there looking out for w More

by Velasquezana41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay and Alex
Nov 28, 2022 -

Greenwich Ford responded

Thank you for the great review! we are so glad to hear that you had a successful purchase experience working with Jay, Alex, and the Greenwich Ford team. Drive safely, and we hope to see you back again down the road!

Nov 29, 2022 -

Velasquezana41 responded

Thank you. We wish you all a Merry Christmas and a safe and prosperous New Year.

November 10, 2022

Great customer support and service. Got me in promptly and decided what was wrong. Reasonable price More

by Vtwaddell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 11, 2022 -

Greenwich Ford responded

Thank you for this great review! We are thrilled to hear that you felt taken care of by our Greenwich Ford team.

September 29, 2022

They were promp an did the required work quickly and thoroughly. Also it was reassuring that the service manager knew my name! More

by Mscarlozzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Denes
Sep 29, 2022 -

Greenwich Ford responded

We're delighted our team welcomed you with attentive and timely professionalism! Thanks for supporting Greenwich Ford. Please let us know if we can provide any further assistance!

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