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Greenwich Ford
Greenwich, NY
81 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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81 Reviews of Greenwich Ford
September 18, 2024
I came to this dealership with the hopes that I can purchase a decent car for a decent price. not ever imagining that less than a year later I would be facing transmission issues. the funnier part is purchase a decent car for a decent price. not ever imagining that less than a year later I would be facing transmission issues. the funnier part is that they will fix it of course for 8,000 dollars. like who will ever pay that kind of money. this car broke down on me faster than a "hooptie." They sold me a faulty car and I'm sure they were well aware of this issue when they sold the car. taking advantage of their customers. and I only drive this vehicle to and from work and to pick up my kids up from school. I will be ok with fixing regular wear and tear, but a TRANSMISSION. they should've discard of this vehicle when they got it, instead of selling it to a person who came there and told them their situation. Take advantage of their customers like Harry Wormwood. Worst dealership ever. More
by jessica
Employees Worked With
Nicholas Denes
August 25, 2024
The worst dealership in New York State. I’ve scheduled appointment two different times brought my vehicle, and Work was never done. They claim they don’t have enough technicians. If you d I’ve scheduled appointment two different times brought my vehicle, and Work was never done. They claim they don’t have enough technicians. If you don’t have enough technicians, don’t schedule the work. xxxx poor dealership. More
by Louis
Employees Worked With
Nicholas Denes
August 21, 2024
Dustin was an awesome sales person for me. I bought a VOLVO XC60 and it is awesome. The volverine is the way to go… just like a visit to Greenwich Ford is also. I bought a VOLVO XC60 and it is awesome. The volverine is the way to go… just like a visit to Greenwich Ford is also. More
by Volverine XC60
Employees Worked With
Lou Guerra, Bob Ploss, Jay Scarincio, Roman Ferrydust
July 31, 2024
Greenwich Ford is always very professional and has excellent customer service. I appreciate their support in the process of purchasing and maintaining a vehicle. excellent customer service. I appreciate their support in the process of purchasing and maintaining a vehicle. More
by Teresa
Employees Worked With
Nicholas Denes
July 26, 2024
POOR EXPERIENCE AT SERVICE DEPARTMENT. I made an appointment over a week ago regarding a Ford issued recall for my Ford Explorer. The service writer Sam checked my VIN number and confirmed I made an appointment over a week ago regarding a Ford issued recall for my Ford Explorer. The service writer Sam checked my VIN number and confirmed the recall was not done before. I explained to Sam exactly what my issue was and asked her about the fuel filler neck I was having issues with. Sam stated that the fuel filler neck would be covered by Ford and that she would have the part ordered. She made an appointment over a week later to make sure the part came in. My wife brought the car in today for the appointment only to be told by another service writer that it is NOT a recall but an "extended Ford warranty" and that I would have to pay $200 for a "diagnostic fee." My wife waited for 2 hours to be told it's not the fuel filler neck, they would not be putting it in under warranty and that it needs another part over $500 plus labor. I had to pay the $200 "diagnostic fee." When I told the service writer what Sam had told me I was informed that Sam was "new" and misinformed me. I asked for the other service writer to talk to the service manager and my wife nor I never got an answer from him. I feel that I should not have been charged a "diagnostic fee" or at the very least have been offered a discount because I was told wrong information from their employee. No refund was given at all and I was told to call Ford customer service and explain the whole incident again with them. More
by Rob
Employees Worked With
Sam, Service Manager
July 08, 2024
Great Experience working with Mark Marino. Very smooth process. all done and gone with new Jeep in a few ours. Paperwork, financing, insurance, registration, test drive, detailing, and FULL TA Very smooth process. all done and gone with new Jeep in a few ours. Paperwork, financing, insurance, registration, test drive, detailing, and FULL TANK OF GAS!!! More
by Denise
Employees Worked With
Mark Marino
June 10, 2024
They are very responsive and forthcoming when we reach out, especially Jay who understands we have special requests as Seniors who are retired and managing their finances. out, especially Jay who understands we have special requests as Seniors who are retired and managing their finances. More
by Mary
Employees Worked With
Jay Scarincio, Nicholas Denes
April 28, 2024
Dustin was awesome. I recommend you go see him if your in the market for a new vehicle. The rest of the Crew were great also. Thank you I recommend you go see him if your in the market for a new vehicle. The rest of the Crew were great also. Thank you More
by Chefstar33
Employees Worked With
Dustin from sales., Nicholas Denes
