Greenwich Ford

I left 2 messages for sales no call back I called service dept and the girl said she would get it right over to sale 4 hours later no call back I guess they don’t need to sell cars dept and the girl said she would get it right over to sale 4 hours later no call back I guess they don’t need to sell cars More

Buyer beware. They add $1800 to the sticker price of every used vehicle for service costs. After I bought mine I called the service desk to see what was done wit They add $1800 to the sticker price of every used vehicle for service costs. After I bought mine I called the service desk to see what was done with it. I was told fluids and filters. I have put 500 miles on it and it needs brakes already. More

Rick was great to deal with. I love my new truck!! Thank you again Rick’ I love my new truck!! Thank you again Rick’ More

I have never been more happy with a dealership before. Everyone is so polite & courteous. Rick is the best salesman ever. I will never deal with anyone else. Everyone is so polite & courteous. Rick is the best salesman ever. I will never deal with anyone else. More

Jay was great to deal with and everyone else was good. Lou the fiance guru made the process smooth. My family buy's Ford vehicles 90% of the time. Ford should offer loyalty discounts and/or freebies. Lou the fiance guru made the process smooth. My family buy's Ford vehicles 90% of the time. Ford should offer loyalty discounts and/or freebies. More

Everyone was polite and helpful I enjoyed the visit and the service they provided very much the service they provided very much More

Chase was excellent in helping me get the car I wanted and getting loan through Lou the finance manager without any issues with a low credit score thanks guys and getting loan through Lou the finance manager without any issues with a low credit score thanks guys More

The Service Department took it upon themselves to provide non-requested/non-approved recall service, causing my vehicle to stay in the shop for two days (originally went in for oil change/tire rotation and w non-requested/non-approved recall service, causing my vehicle to stay in the shop for two days (originally went in for oil change/tire rotation and window switch repair – done on day one). There was NO discussion about the recalls being performed, nor was I contacted to request permission for the recall work or the fact it would take another day due to parts being shipped overnight. Further, after I picked the vehicle up on day two, after having made other arrangements to get to work and an after work appointment, I noticed that the multipoint inspection report and service work order invoice indicated that "brakes need immediate attention," and that the Service Advisor claimed to have made the recommendation to me and that I declined the recommendation/repair. A complete lie!! No one from this dealership called me to update me on my vehicle, or to recommend brake service. An e-mail warranted no response from the Service Advisor, and the General Manager glossed over the fact that the Service Advisor flat out lied on the report/work order. He did offer a free oil change and tire rotation as a “gesture of good will.” Been a long time service customer since I had a bad experience with my local Ford dealer, now I will be looking at other Ford dealers for Ford Service. More

Asked for an "out the door price" on a used Ford Ranger and here it is 6 days later with no response other than I'll get back to you and vehicle sold. I still wasn't notified the vehicle sold either. Hor and here it is 6 days later with no response other than I'll get back to you and vehicle sold. I still wasn't notified the vehicle sold either. Horrible customer service and response time. Stay away, trying to hide fees! More

Excellent service from this dealership and especially Sales Consultant Chase Hutchins. Every question was answered, and every issue was resolved perfectly. I would be happy to do business with these fol Sales Consultant Chase Hutchins. Every question was answered, and every issue was resolved perfectly. I would be happy to do business with these folks again and highly recommend this dealership and Chase to anyone looking to buy, lease or sell a vehicle. More