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Greenwich Ford

Greenwich, NY

3.6
55 Reviews
Call Dealership (888) 804-3109

1111 State Route 29

Greenwich, NY

12834

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55 Reviews of Greenwich Ford

March 05, 2022

Took a month to get into vehicle and the owner Jason calling me to comeback over and my second time took me calling every day to see what’s going on my opinion is Jason is the only one there that has an More

by garyfarr49
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
Report | Print
Mar 07, 2022 -

Greenwich Ford responded

We are very sorry to hear that our team didn't deliver a more attentive, seamless experience for you. We will share your feedback so we can improve our communication moving forward. In the meantime, if you have any additional questions or concerns, please don't hesitate to reach out. Thank you, Customer Care Team - (877)-811-9330

Helpful
February 26, 2022

Everyone at the dealership were excellent and attentive! Will always recommend their service. It was innovative and painless to deal with them, especially Tyler, Craig and Jason. More

by Josephcalandrella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Nicholas Denes
Report | Print
Feb 28, 2022 -

Greenwich Ford responded

Joseph, thank you for taking the tie to share this feedback! We are so glad to hear that you had such a successful service experience working with Tyler, Craig, and Jason. Drive safely and we hope to see you back again at Greenwich Ford!

Helpful
February 09, 2022

Helpful staff Completed work on time and for the quoted price. DID NOT have all parts needed to complete pre-arranged work. More

by tbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Desk
Report | Print
Feb 10, 2022 -

Greenwich Ford responded

Thank you for this feedback. We apologize that these parts were not available and for any inconvenience this caused. We will share your review with our team so we can be better prepared next time. Thank you, Customer Care Team - (877)-811-9330

Helpful
January 25, 2022

Very professional. Diagnosed issue and I followed up on Very professional. Diagnosed issue and I followed up on another website to verify.. They were "spot on" with diagnosis. I will travel 45 minutes, a More

by tomllamas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know
Report | Print
Jan 26, 2022 -

Greenwich Ford responded

Thank you for going out of your way to work with us. It means a lot to hear that our commitment to great service stood out to you. Please let us know if there is anything else the Greenwich Ford team can help you with. Drive safely!

Helpful
January 19, 2022

They were prompt and very helpful in the service department. The customer service was great! I would recommend service there to friends. More

by Stressfreelb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Denes
Report | Print
Jan 20, 2022 -

Greenwich Ford responded

We are happy to hear that our team delivered such efficient, top-notch service! Thank you for choosing Greenwich Ford and for taking the time to recommend our work to others. Drive safely until we see you again!

Helpful
January 11, 2022

It worked out very well .But i would not buy a vehicle from greenwich ford. More

by skidooman114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Denes
Report | Print
Jan 12, 2022 -

Greenwich Ford responded

While we're pleased to see your five stars, we're sorry to hear that you didn't have a better experience with us. Our Customer Care Team would like to learn more about what transpired during your visit so we can work towards providing a better service for our guests moving forward. Please consider giving us a call at (877)-811-9330. Thank you.

Helpful
December 26, 2021

Too long to process paperwork. Management not dressed professionally. Not customer friendly. Not offered anything to drink. We were there six hours waiting for sale completion. More

by Mackey2159
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay
Report | Print
Dec 27, 2021 -

Greenwich Ford responded

It is disappointing to hear that your experience fell short of our high standards. We pride ourselves on friendly, professional service and I am sorry that your visit took longer than anticipated. We would like to ensure that we do everything we can to make things smooth and seamless from here on out, so please don't hesitate to be in touch. Thank you, Customer Care Team - (877)-811-9330

Helpful
November 29, 2021

Scheduled to have my car Inspected. They were very Scheduled to have my car Inspected. They were very polite, however. I received a call to change my appointment which was ok. I git there and they More

by adjar64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Denes
Report | Print
Nov 30, 2021 -

Greenwich Ford responded

We are so sorry that you were kept waiting. Clearly there was a mistake on our end and we apologize for any inconvenience caused. We would like to look into the details of this situation, but we won't be able to find your contact information from this review. Please consider getting in touch so we can discuss this further. Thank you, Customer Care Team – (877)-811-9330

Helpful
November 25, 2021

Easy to get appointment ,done in a timely manner, polite ,nice area to wait in professional More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Nov 29, 2021 -

Greenwich Ford responded

Thank you for your kind words, Cindy! We are happy to hear that you're satisfied with our service and we appreciate you taking time to post a review. See you at your next visit! - Greenwich Ford team

Helpful
October 31, 2021

The salesman lie and lead you on and do not have the decency to call you back. Was a great dealer before selling out and changing name to Greenwich Ford. This place have very poor manners. More

by Woodz12827@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kyer
Report | Print
Nov 01, 2021 -

Greenwich Ford responded

It's hard to hear that we missed an opportunity to assist you in finding the perfect vehicle. Our team aims to offer attentive care, and we apologize that your experience fell short of our high standards. We are dedicated to providing an exceptional guest experience, and this feedback will aid us in moving further in that direction. If there is anything more our team can help you with, we would be happy to take your call. Thank you, Customer Care Team – (877)-811-9330

Nov 01, 2021 -

Woodz12827@yahoo.com responded

You had a chance and you did not want to deal with a municipality deal because you make more selling to the regular public and that come right out of Craig Kyers mouth. It is to bad Carmody was a respectful dealership !

Helpful
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