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Orlando Kia East - Service Center

Orlando, FL

4.1
1,293 Reviews

1,293 Reviews of Orlando Kia East - Service Center

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October 27, 2023

They said that they will call me when the sensor that my car needs comes and I’m still waiting. More

by PAUSSULYPULIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Greenway Kia East responded

I'm sorry to hear you have not received timely updates from my team. I want to make sure you receive the information you need - please contact me at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 26, 2023

Outstanding service. Great location and agent advisor amazing thank you. I be back to my next oil changing. More

by bernardosilva.tug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No remember
Oct 26, 2023 -

Greenway Kia East responded

We're delighted to know you had an outstanding service experience at Greenway Kia East! We look forward to seeing you again for your next oil change. Safe travels until then!

October 26, 2023

Carlos was amazing as always in the service department. Hicham in the finance department answered some questions I had even though he was busy. I truly appreciate the customer service. More

by SECONDURSELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hicham B.
Oct 26, 2023 -

Greenway Kia East responded

We're glad to know that our team, especially Carlos and Hicham, were able to assist you effectively at Greenway Kia East. We always aim for excellent customer service! Thanks for your review.

October 26, 2023

Everyone was extremely helpful and Pleasant that's why I drove from Palm Bay to Orlando. The girl behind the counter was soooooo nice. Yo should be happy with them. Thank you More

by DAVONHUGHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The girl behind the counter I rate a 5+
Oct 26, 2023 -

Greenway Kia East responded

Davon, we're delighted to know that our team at Greenway Kia East made your trip from Palm Bay worthwhile! Thanks for the shout-out and for choosing us. Safe travels!

October 26, 2023

As always great service. Our service advisor was very knowledgeable and attentive and addressed all of our concerns More

by HIPOLITOIGLESIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 26, 2023 -

Greenway Kia East responded

We're glad to know you had a great experience with our service advisor at Greenway Kia East! We always aim to be knowledgeable and attentive. Thanks for your feedback, we appreciate it!

October 26, 2023

I did this already. Obviously you do not read these. Displeases with price add ons More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Greenway Kia East responded

Mike, customer service is our top priority and I sincerely apologize if we've left the wrong impression. We take customer feedback seriously and appreciate all input you leave. I'm very sorry to see you're unsatisfied with our add-ons. If there's anything else you'd like to share that might help us make improvements going forward, please feel free to reach out to me directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 25, 2023

Easy drop off, clean facility and car was ready when promised. I’ll be back. More

by Shawn Hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Enrique
Oct 25, 2023 -

Greenway Kia East responded

Shawn, thank you for taking the time to write us a review! We are thrilled that you had a timely and easy service experience with us at Greenway Kia East. We look forward to helping you on your next visit!

October 25, 2023

I waited 2 hours for nothing to be done or fixed! They didn’t fix the code, or the lights all coming up, the tires were over inflated between 4-7 pounds too much. I provided the code but that wasn’t More

by GLOCKGUY1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt helped me but I didn’t talk with anyone else
Oct 27, 2023 -

Greenway Kia East responded

I'm sorry for the inconvenience. We strive to provide efficient service and clear communication, yet it seems we fell short of this goal during your recent visit. I will be reaching out to our team to better understand what happened here and would appreciate the opportunity to speak with you too. Please reach out directly to me using the address I've included below so we can discuss how best to rectify this situation. Thank you, Ginam Carpio - Service Manager ginamcarpio@greenwayauto.com

October 25, 2023

Matt provided excellent customer service by keeping me informed and transparent with regards to the warranty. More

by Sheena Mohammed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Westberg
Oct 25, 2023 -

Greenway Kia East responded

Sheena, it's great to know that Matt kept you well-informed about the warranty at Greenway Kia East. We appreciate your feedback and look forward to serving you again for any of your future needs!

October 25, 2023

I had to have my car towed in after having extensive work done at another Kia dealership. Long story short, Carlos in the service department was so helpful and transparent about the issues with my car and he More

by TRISHA D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos A.
Oct 25, 2023 -

Greenway Kia East responded

Trisha, it's great to know that Carlos was able to provide you with the excellent service we strive for at Greenway Kia East. We appreciate your kind words and are here if you need anything else!

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