1,826 Reviews of Orlando Kia East - Service Center
Didn't care about my service being so bad in the service department , very disrespectful . Didn't clean the car either. department , very disrespectful . Didn't clean the car either. More
I was told over the phone about and $100k warranty that may be able to fix my issue. When I arrived I was informed that was for first time owners and paid $224 to find out my sensor would cost $2k. Which I may be able to fix my issue. When I arrived I was informed that was for first time owners and paid $224 to find out my sensor would cost $2k. Which I didn’t have the money for. So I feel like I was tricked to come down and waste $224 for nothing. More
Very professional , they know what they're doing and they get it done and they listen to you needs get it done and they listen to you needs More
The worst part my experience was the total lack of communication from anyone in the service department. I brought my car in with a charging issue. At no time was I contacted by the service department communication from anyone in the service department. I brought my car in with a charging issue. At no time was I contacted by the service department about my car. I had to track them down to get updates. It would take me an hour to get through to the advisors, just to be told that my advisor would get back to me right away, which of course, never happened. I would try texting, but never got any response. Lastly, I drove down to the dealership and found my advisor and got an update. This happened throughout the month my car was there for the charging issue. The only way to get an update was to drive to the dealership and find my advisor. I tried to reach out to Gina the service manager, but her voicemail is full and just hangs up on you. My experience was totally frustrating. More
Very friendly, knowledgeable and detailed. Always keep his promises and keep me updated about my car. Always keep his promises and keep me updated about my car. More
Service took to long , and they don’t have a lot to choose from when it comes to entertainment or food , just vending machines and the tv was off, also waiting area is not that big. choose from when it comes to entertainment or food , just vending machines and the tv was off, also waiting area is not that big. More
One ,two,three out the door. I wish I got my car washed maybe next time. I wish I got my car washed maybe next time. More
Fin was very helpful and kind. The oil change only took 40 minutes, which was faster than expected. Overall, great experience! The oil change only took 40 minutes, which was faster than expected. Overall, great experience! More