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Orlando Kia East - Service Center

Orlando, FL

4.2
1,636 Reviews

1,636 Reviews of Orlando Kia East - Service Center

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May 13, 2024

The Greenway kia east dealership was quick and simple when it came to replacing my tire. More

by KYLETESTERMAN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Greenway Kia East responded

Thank you for this 5-star review of Greenway Kia East! We hope you have a lovely day!

May 13, 2024

The door lock on the passenger front side was not fixed. Bring it back today More

by GARYINGLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Greenway Kia East responded

Gary, I am very sorry to hear about the continued issue you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. We look forward to resolving this concern during your follow-up visit. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 12, 2024

Great customer service. Saw us right away without needing to wait a long time to be attended to. More

by evyrod06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East! It was so kind of you to share your experience.

May 12, 2024

Joshua was very friendly and communicative. He made the entire visit go smoothly. Great customer service. I was in and out in less than an hour! More

by jmjacox007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Greenway Kia East responded

We're delighted to know that Joshua provided you with excellent service and made your visit a smooth one at Greenway Kia East. Thanks for sharing this positive feedback, we appreciate it!

May 11, 2024

Le quiero felicitar por su gran manejo y orientación en la reparación de mi auto. Excelente servicio. More

by ESTIVEN45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Greenway Kia East responded

Gracias por sus amables palabras! Nos alegra saber que tuvo una experiencia positiva con nosotros en Greenway Kia East. Esperamos verle de nuevo pronto!

May 11, 2024

Beware, My salesman Carlos was top notch and very helpful. After you wait an hour and a half to see a finance manager, everything goes downhill from there. I had a BOA approved finance and they decid More

by Jim
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Carlos Five Star, oludare Baloye
May 16, 2024 -

Greenway Kia East responded

Jim, it's disappointing to read about your experience with the financing process. We aim for transparency and customer satisfaction in all areas of our service, so I'm sorry if we fell short during your visit. Your feedback is valuable and will be used to improve future experiences. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

May 11, 2024

Fantastic service you never can go wrong with Kia East I always work with Carlos Alejo he has been there for years he is honest down to earth always willing to go above and beyond. More

by Living Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Greenway Kia East responded

We're delighted to know that you've had a fantastic experience with Carlos at Greenway Kia East! We appreciate your kind words and look forward to serving you again in the future.

May 10, 2024

Everypne is very friendly and knowlegable. They let us know whats going on with the servicing of our cars. Thank you for all your help! More

by CRUZCEC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hicham Belharsa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdel Trabelsi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salah mani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iderson Elliassaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : oludare Baloye, Pedro Santiago
May 13, 2024 -

Greenway Kia East responded

We're glad to know you had a positive experience with our team at Greenway Kia East! We strive for transparency and friendly service. Thanks for trusting us with your car's servicing needs!

May 10, 2024

I am always satisfied with the service department. I usually deal with Mat. I find very helpful. Knowledgeable and personable. More

by Norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iderson Elliassaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa, Mathew Westberg
May 13, 2024 -

Greenway Kia East responded

Norman, it's great to know that Mat and our service department at Greenway Kia East consistently meet your expectations. We appreciate the positive feedback!

May 10, 2024

Have brought my car in 3 times now with no resolution. Most recently they had it for 2 days without even updating me, just to find out they weren’t even working on it since they had to order a piece. More

by JUSTAPRETYFACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Greenway Kia East responded

I'm sorry to hear about your experience. It's important for us to keep our customers updated, especially when it comes to delays like this one. We'd appreciate the opportunity to discuss this further and work toward a resolution with you directly. Please reach out at your earliest convenience so we can address any concerns you may have had during these visits - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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