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Orlando Kia East - Service Center

Orlando, FL

4.1
1,296 Reviews

1,296 Reviews of Orlando Kia East - Service Center

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November 09, 2023

Buen servicio. Excelente atención por parte del agente que me atendió , me explicó cuando debería traer nuevamente mi carro More

by AL75LEBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
Nov 09, 2023 -

Greenway Kia East responded

Gracias por su comentario positivo sobre nuestro servicio en Greenway Kia East. Nos alegra saber que tuvo una excelente atención y quedó satisfecho con las explicaciones recibidas. Esperamos verle pronto para el próximo mantenimiento de su carro!

November 09, 2023

I came back to the sealer ship after the work was done due to they damage the seal of the panoramic roof when they work on it. Matt was supposed to talk to the manager and get back with me but unfortunate More

by GLM748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Nov 10, 2023 -

Greenway Kia East responded

I'm sorry that you have experienced this with your panoramic roof and that you haven't received more attentive communication from our team. This is not how we aim to conduct business, and I'd like to personally assist in resolving this matter for you. If I'm able to locate your contact information, I will reach out to you directly. If not, would you please reach out to me over email? Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 09, 2023

I brought my car here at the advice of Kia Consumer Support to restart an oil usage issue detected at 79,000 miles. More

by mvrak97404
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 09, 2023 -

Greenway Kia East responded

We appreciate your trust in Greenway Kia East for your maintenance needs! We're here to help with any issues you may have. Thanks for choosing our service team!

November 09, 2023

Carlos is excellent. Always serios and very profesional. When to the dealer for a recall appoitment More

by Dalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 10, 2023 -

Greenway Kia East responded

Dalia, we're delighted that Carlos provided you with a top-notch experience at Greenway Kia East. Thanks so much, and we hope to see you down the road!

November 09, 2023

Good service for the customers, very professional and faster and friendly., clean place I recommed More

by JMSOTO830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good
Nov 10, 2023 -

Greenway Kia East responded

Thank you for the review! We hope to see you back again at Greenway Kia East. Safe travels!

November 08, 2023

Went for oil change yesterday and had to wait 2 hours past my appointment time. The complimentary car wash took an extra hour and because I complained so adviser told he jumped me on line. After the $30. More

by Richjenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Richjenny responded

I’m being honest with my visit experience.

Nov 10, 2023 -

Greenway Kia East responded

I'm so sorry to learn that your service experience took longer than anticipated and that the price was higher than hoped. We will be sure to take your feedback into consideration as we strive to improve moving forward. I'd like to step in and address your comments directly and see if I can help sort out any remaining confusion regarding payment. If you are willing, please give me a call. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 08, 2023

Everyone was very friendly and helpful during my visit. My wait was an hour and a half but all the problems are fixed. More

by CMBAIL7W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 08, 2023 -

Greenway Kia East responded

We're glad to know our team at Greenway Kia East was able to assist you and get all your problems fixed. Thanks for being patient with us during the wait, we appreciate it!

November 08, 2023

With Carlos around he always makes my visit friendly and consumer friendly and very helpful and very professional More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
Nov 09, 2023 -

Greenway Kia East responded

Hi, Victor! It's great to know that Carlos made your visit to Greenway Kia East a friendly and professional one. We appreciate the positive feedback!

November 07, 2023

I have bought two vehicles already at this dealership and the service department is very nice and efficient. My service advisor. Mr. Alejo was very informative, very prompt, very hospitable. He got me out of More

by ZAHERMAHMOOD9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 07, 2023 -

Greenway Kia East responded

We're delighted to know that you've had a great experience with our service department at Greenway Kia East. It's wonderful to see Mr. Alejo and the team are providing top-notch, efficient services! Thanks for choosing us twice already - we appreciate your support!

November 06, 2023

Matthew is the best Advisor . Love him . Very patient , understanding and great at helping me out . just Amazing he gets straight to the point More

by Peirline321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 06, 2023 -

Greenway Kia East responded

We're delighted to know that Matthew provided you with such a positive experience at Greenway Kia East! We pride ourselves on our team's ability to be patient, understanding and efficient. Thanks for the review!

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