Orlando Kia East - Service Center

Bought my Kia and paid $1500. 00 for extended warranty and maintenance service..Called numerous times to get paperwork for it so I know what coverage I have so I wasn't paying my c 00 for extended warranty and maintenance service..Called numerous times to get paperwork for it so I know what coverage I have so I wasn't paying my car insurance company for things that were already covered by the warranty or maintenance plan. Even after all the messages I left I never received a call back .I even requested to speak with management but they or the sales department would not call me back..A year later my car won't start so I call them again..After several more calls and conversations with numerous people they tell me I have roadside assistance..I go online to request roadside assistance and the phone # and web address they gave me were worthless..After hours online and on the phone I finally find help. So they come and charge my battery (new) and I go straight to the dealer. After sitting there all day they tell me they fixed not 1, not 2 but 3 RECALLS on this Kia Sportage (SUV) (2023). They also tell me my battery Is fine, I must have left a light on (,not the case) This vehicle turns your lights off automatically if you forget to..This is the first Kia I have bought and it will be the last. They have alot to learn about customer service and apparently about building a good car. More

Went above and beyond to not only service my car under the manufacturer recall, but so much more! Thank you for doing me a solid. Let’s see the new engine go another 100k! the manufacturer recall, but so much more! Thank you for doing me a solid. Let’s see the new engine go another 100k! More

Greenway Kia East is one of the biggest ripoff’s I’ve seen. $130 for oil change and “32 point inspection”. I assume I got the oil and filter. They wouldn’t do a tire rotation because of a nail in the tre seen. $130 for oil change and “32 point inspection”. I assume I got the oil and filter. They wouldn’t do a tire rotation because of a nail in the tread of one tire. Said it couldn’t be patched and I needed a new tire. But they rated my tires “Green” on the inspection sheet. So that tells me they did no inspection of the vehicle. Just attached a pre filled out inspection sheet. I took the car to an independent tire shop to have tire inspected. Nail was just laying horizontal across tread. No piercing or air loss. They popped it off and sent me on my way no charge. Avoid this dealer at all cost. I noticed in their sales area they are charging $10,000 above MSRP for fuel enhancement, license plate frame, their stupid badge, and some pinstripes. Basically just gouging because lemmings don’t challenge these outrageous business practices. The economy will turn and this place will regret how crappy they treat their customers. I would have gone back if they were reasonably priced. They got my money this one time but lost a customer forever. Freaking morons. One $130 oil change or forty $65 oil changes??? Good luck Greenway Kia East. I’m hoping you get treated this way in other areas of your life. More

Fin Adeyeye best customer services experience ever had , friendly and professional, outstanding customer service, keep up the great work 👏 friendly and professional, outstanding customer service, keep up the great work 👏 More

Took me right in and was out in decent time was very happy with dealership happy with dealership More

Josh checked me in upon arrival prior to my appointment time, checked what other services were close to being required so I could get them done double checked for recalls and whether I had had them done, e time, checked what other services were close to being required so I could get them done double checked for recalls and whether I had had them done, ensured I could contact him during my wait and that I was kept up to date as to my service. Fantastic service experience More

I like that they help you with making sure you vehicle is at it’s best. I don’t like when I’m sitting waiting for my car and salesmen come bothering me. If I want to trade my car in I would be on that side o at it’s best. I don’t like when I’m sitting waiting for my car and salesmen come bothering me. If I want to trade my car in I would be on that side of the dealership More

Fun was so helpful and nice. You and every other businessses need more employees like him You and every other businessses need more employees like him More

This dealership is fabulous and the customer service is amazing. Everyone I came into contact with was very helpful and friendly. Very professional. amazing. Everyone I came into contact with was very helpful and friendly. Very professional. More

Good customer service super welcoming but the wait for my car took 3 hours everything else was great though. car took 3 hours everything else was great though. More