Orlando Kia East - Service Center

I had an appointment set to fix two recalls. During the week my back lights stayed on although my car was completely off. This resulted in my car battery dying. I had to have my car towed into t During the week my back lights stayed on although my car was completely off. This resulted in my car battery dying. I had to have my car towed into the dealership the day of my appointment. I checked my car in at the dealership with Mat and was told that the recalls should be a simple fix. In regard to my battery, he claimed that the brake part that caused my back lights to stay on and drain my battery had nothing to do with the current recalls. However, Mat said that he will not charge me for the brake part and labor. I explained what happened with my back lights. Mat’s response was that I hit my brake too hard which caused this to happen. In turn, Mat said that he will call corporate to see if the battery can be placed under goodwill. About three hours later, I received a call from Mat saying that the recalls were completed. I asked him about my battery and he said that I will have to pay for the battery. He never mentioned if he actually called corporate for this decision. I asked again about the recalls to see if they are completed and Mat said “now that I think about it your software update can not be completed because we need a battery to complete it.” He also mentioned that HECU part would have to be ordered and I will have to return in two days. I made this recall appointment a week prior. They had a week to get the part into the shop. My time is just as important as their. This dealership needs to be considerate of people’s time. I called corporate to follow up with the decision about my battery. The case manager that I spoke to sent an email to the dealership for further detail. Corporate never received an email back regarding my issue. I did not receive my car back until three days later! During this time neither corporate or I received any updates from Mat. I was directed to another service associate twice because it was stated that Mat was “busy dealing with customers”. Although it was stated that Mat was busy he relayed messages to other associates instead of speaking to me directly. He just refused to talk to me. The associate that I was passed on to informed me that Mat told him to tell me that the cost of labor for the brake part will be covered but I will have to pay $10 for the part itself. During our initial conversation, Mat told me that the part and labor would be covered when I checked my car in four days ago! My issue is not about the price of the brake part. My issue is that Mat did not honor what was said in our initial conversation as well as the way I was treated. I had to make a trip to the dealership to get an answer about my car face to face due to Mat’s lack of communication. Once I was there I spoke to a manager and informed them of what happened. Mat did not speak to nor would he look at me. Mat lacks customer service skills, empathy and communication. I will not return this dealership or recommend any of my family or friends to come here. More

The service in this dealer is fast and cordial. I only waited about an hour for my car that was in maintenance. I only waited about an hour for my car that was in maintenance. More

All my dealings to this point with the dealership have not been positive. The only one that has been has been the one I had with Joseph. not been positive. The only one that has been has been the one I had with Joseph. More

Fin did a great job with expectations and keeping me informed about my Kia vehicle informed about my Kia vehicle More

The individual rating working with Shelby is awesome. She is genuinely a people person and cares about the customer. I believe she focuses on providing excellent service working with the customer and Kia She is genuinely a people person and cares about the customer. I believe she focuses on providing excellent service working with the customer and Kia techs in ensuring the customer vehicle receives the best care. I believe the overall Kia Service department could use some improvements. Not every service advisor is like Shelby; just as every Kia East tech is the same and does not treat the customer vehicle with care. There's are a few techs that are awesome; and take a personal interest in treating a customer's vehicle as if it were their own. Between the few techs I am aware that are good along with Shelby, others that are techs and service advisors should be like Shelby and the few good techs that I am speaking about without naming Shelby gets a 10 rating along with the Tech who continues to provide excellent repair service. More

Good reviews come from, people being exited about the vehicle they have just purchased. The service employees rip people off left and right! No point in dealing with the manager, she is the number one sc vehicle they have just purchased. The service employees rip people off left and right! No point in dealing with the manager, she is the number one scammer! The number one scam they like to pull off on everyone, they remove your air filter then sprinkle old leaves from the ground, stating your filter is clogged, then charge you $120 plus for a filter that cost $15 at autozone. More

My car was ready for about 2 hours an d I was waiting at dealership and nobody tell me the car is ready till I walked out and find out it’s ready as a result I was waiting there for 5 hours because they did dealership and nobody tell me the car is ready till I walked out and find out it’s ready as a result I was waiting there for 5 hours because they didn’t care to check More

Very good attitude to the customer and fast system I will recomend that service from your staff recomend that service from your staff More

Terrible Terrible Terrible! ! They made an appt.for my recall, wasted an hour of my time, then tell me they have to order part!!!! 1 to 2 days they would contact me, we're at the ! They made an appt.for my recall, wasted an hour of my time, then tell me they have to order part!!!! 1 to 2 days they would contact me, we're at the end of day 2 still nothing More

Great customer service by KIA team and staff. Looking forward to the next service. My agent was knowledgeable and informative. Looking forward to the next service. My agent was knowledgeable and informative. More