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Orlando Kia East - Service Center

Orlando, FL

4.1
1,277 Reviews

1,277 Reviews of Orlando Kia East - Service Center

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December 17, 2024

Excellent service and appreciation for my business. Everyone treated me with kindness and respect throughout the process. More

by Leebaby24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Greenway Kia East responded

We're delighted to hear that you received excellent service and felt appreciated at Greenway Kia East. Our team is committed to providing a respectful and kind experience for all our customers. Thank you for choosing us!

December 17, 2024

Staff is AMAZING! Only dislike is wait time for service with a scheduled appointment. My appointment for an oil change and tire rotation was at 9:40 am. I did not leav More

by claxtonconnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Greenway Kia East responded

It's great to hear you found our staff amazing, but we apologize for the extended wait time during your service appointment. We'll work on improving this aspect of our service at Greenway Kia East and hope to see you again!

December 16, 2024

Good service, on time, very honest and professional . I will recommend. The employee are very nices More

by STELFEL.MARQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Greenway Kia East responded

Thank you for taking the time to review Greenway Kia East! It really means a lot to hear that you're happy.

December 16, 2024

It has changed quite a bit from a few years ago. Fin was very nice and very helpful! More

by vlane54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky and another guy forgot his name
Dec 16, 2024 -

Greenway Kia East responded

Thank you for sharing your feedback with the Greenway Kia East team! We'll pass your kudos along to Fin.

December 15, 2024

My wife and I were satisfied with the service performed on our vehicle and the communication process that occured during the "fix." Joshua the service advisor kept us well informed of what was happening an More

by charlesmajetich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Greenway Kia East responded

Charles, we're glad to hear that Joshua and the Greenway Kia East team kept you well-informed during your service visit. Thank you for sharing your experience with us!

December 15, 2024

Service is the worst. People there are deceitful. Would never recommend they have no honor what so ever. More

by lizyaucana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Dominguez is deceitful
Dec 15, 2024 -

Greenway Kia East responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

December 14, 2024

We received a coupon for oil change, tire rotation, free car wash. I had a bad experience a few years ago the last time I was there. They were very rude and they didn’t seem to care. I called and talked wit More

by vlane54
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky in parts plus another person in parts but forgot his name. They were very nice and helpful!
Dec 16, 2024 -

Greenway Kia East responded

Thank you for sharing your experience with Greenway Kia East. We're glad to hear Fin provided excellent service and made a positive impression, but we're sorry the sales approach fell short of expectations. Your feedback is valuable, and we hope you'll give us another chance!

December 14, 2024

My car was never fixed. I was told to take it to another dealership to see if they could fix it. More

by Skyguy87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Liam Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Greenway Kia East responded

Thank you for telling us about this. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work together to resolve the matter.

December 13, 2024

Ever since I bought my vehicle there 3 years ago all I've had are problems with it. I had to replace my transmission, alternator and I was quoted over 3k to replace my oil pan, More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Greenway Kia East responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution, Mike.

December 13, 2024

Have to bring in my car multiple times in a month because they couldn’t figure out what was wrong with it the first time. This is time number 5 I have to bring it back in less than 2 months More

by Katejeffcott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Greenway Kia East responded

Thank you for telling us about this, Kate. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work together to resolve the matter.

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