Orlando Kia East - Service Center

This review specifically addresses Kia Greenway East Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and manners! GET OFF YOUR CELL PHONE WHEN A CUSTOMER IS IN FRONT OF YOU! I have had to take my car in 3 times (2016 Kia sportage) for recalls. THEY sent me a recall on the HECU and security system. I called to see if I could get both recalls done at the same time (they are a long drive from my home). I was told “No” bc they don’t carry the recall parts in stock…ITS A RECALL!! Why in the world would they not have these NECESSARY parts in stock?? Regardless, the security upgrade was done, the HECU (which in the recall that tells you not to park near anything bc your vehicle can catch on fire even if not in use). They told me they ordered it that day…it’s been about a month and I’ve heard nothing that the part has come in or anything from them. I will call them tomorrow to see if the needed HECU they supposedly ordered has come in. EXTREMELY UNHAPPY WITH THE CUSTOMER SERVICE AT THIS DEALERSHIP! I had a decent experience when I bought my vehicle; but the rest of my interactions with this dealership has been aggravating and frustrating. More

Matthew in a he service department kept me informed as to the status of my vehicle while in the service department. When my service was completed he walked me to the cashier and then to my vehicle. He went o the status of my vehicle while in the service department. When my service was completed he walked me to the cashier and then to my vehicle. He went over my service and the checks that were completed on my vehicle. I highly recommend him as he ensures that you are kept informed and that e explains about the checks completed on your vehicle More

not happy with the customer service. I was charged $250 for a service I did not request. I spoke with several managers and they were to review the tape of the conversation but none of th I was charged $250 for a service I did not request. I spoke with several managers and they were to review the tape of the conversation but none of the managers got back to me. I will never use Greenway Kia for anything ever again More

Joshua was great on first meeting, made you feel heard and reassured. After that radio silence. My car sat there for about 8 days and despite all my efforts to get an update on my car and it was nothing. and reassured. After that radio silence. My car sat there for about 8 days and despite all my efforts to get an update on my car and it was nothing. Emailed the GM no response. Gina was the only saving grace they had. She called a few times talked about my options and despite being hot on the phone she was professional. My only gripe is she quote the cost plus tax. When I get there to pay the bill there's a whole bunch of added fees that took what was supposed to be 800 way over 1000. More

Everything went as expected. The people were respectful and helpful. My car was ready on time. The people were respectful and helpful. My car was ready on time. More

Josh was great! He was attentive and clearly understood my needs. I would highly recommend Joshua and look forward to working with him again. He was attentive and clearly understood my needs. I would highly recommend Joshua and look forward to working with him again. More

Excellent care. We were extremely grateful as they were informative and kept us well informed during our service. We were extremely grateful as they were informative and kept us well informed during our service. More

Shelby was amazing! Accurately communicated everything and was spot on with timing. Will request her again if I can! Accurately communicated everything and was spot on with timing. Will request her again if I can! More

Very friendly. Professional. They kept their promises. Sometimes they went over and above board. Staff and management were eager to help. Knowledgeable! I was bless Professional. They kept their promises. Sometimes they went over and above board. Staff and management were eager to help. Knowledgeable! I was blessed to have found a dealership that cares for the customers. Thanks Kia! More

During the computer outage on Friday, July 19th, Carlos was extremely helpful, professional and calm under all the chaos. was extremely helpful, professional and calm under all the chaos. More