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Orlando Kia East - Service Center

Orlando, FL

4.1
1,303 Reviews

1,303 Reviews of Orlando Kia East - Service Center

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August 03, 2024

Excellent attention, very good knowledge, falta assistance, clear communication and advising. Thank you for all your help. More

by MILAYZAMORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Greenway Kia East responded

Zamora, thank you for the kind words! We're glad to hear our team at Greenway Kia East provided excellent attention and clear communication. We appreciate your support!

August 03, 2024

The communication between the service manager and the customer is very poor. The service manager couldn’t be reached by phone or email. More

by marco
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Marco, I apologize for the lack of communication you experienced. This is not the level of service we aim to provide, and I'd like to address this issue personally. Please reach out to me directly at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 03, 2024

Needed to get my bumper and a few other small parts replaced and while they did get fixed and everything seems to be ok, the lack of communication between departments and myself lead this to take almos More

by BROOKE.MARTIN.MUSICEDUCATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Thank you for sharing your experience, Brooke. We apologize for the communication issues and delays you encountered during your repair process. Your feedback is valuable, and we will work on improving our internal coordination to provide a smoother experience in the future. If you'd like to discuss this further or have any other concerns, please reach out to us directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 03, 2024

Service was great! Service Advisor was excellent! He was courteous and professional, kind and professional. More

by VICKLOUISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Greenway Kia East responded

Thank you for the kind words! We're glad to hear that our team at Greenway Kia East provided professional, kind service.

August 02, 2024

Good job, kept me updated on the status of the car repair job. Thak you More

by TAMTAMNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Greenway Kia East responded

Thank you for choosing Greenway Kia East, we appreciate your positive feedback!

August 02, 2024

My experience here was awful in every sense of the word. So disorganized and unprofessional. I would never come back here again or recommend it to anyone. More

by cidneyolivo0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Greenway Kia East responded

I'm truly sorry to hear about your experience. We strive for professionalism and organization, so it's disappointing to learn we left the wrong impression. If you're open to discussing this further, please reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 01, 2024

Joshua was very nice and helpful. Saw me right away and explained everything to me. More

by Behappy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Greenway Kia East responded

It was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

August 01, 2024

Who is Joshua Fernandez? My service manager was Carlos Alejo. He was very good. I was in & out in about an hour. Less time than expected. More

by jettek2002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Greenway Kia East responded

Thank you for sharing your experience! We're glad to hear Carlos provided efficient service at Greenway Kia East. We'll make sure he gets the recognition he deserves.

August 01, 2024

Great service and Josh was excellent and I was in and out immediately thank you More

by XIOMARARIVERA0517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Greenway Kia East responded

It's fantastic to see your five-star review on the Greenway Kia East page! Thank you for giving a shoutout to Josh and we'll see you down the road.

August 01, 2024

Trying to get a hold of Joshua was a nightmare. No communication for the updates as promised. When calling the service center, everyone else but him would answer the call and never seem to be “avai More

by STEPHAN PEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Greenway Kia East responded

Stephan, I apologize for the communication issues and billing confusion you experienced. This is not the level of service we aim to provide, and I'd like to help resolve this matter promptly. Please reach out at your convenience so we can discuss further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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