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Orlando Kia East - Service Center

Orlando, FL

4.1
1,303 Reviews

1,303 Reviews of Orlando Kia East - Service Center

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August 08, 2024

Iderson was a huge help during the entire process. His professional demeanor gave us security when purchasing this vehicle. More

by Angela Requena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iderson Elliassaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Greenway Kia East responded

Angela, we're delighted to hear that Iderson provided such excellent service at Greenway Kia East. Thanks for sharing your experience!

August 08, 2024

Excellent service and great lobby area and fast service did have to wait to long on my car and they keep me posted on my car service More

by RIVERA21491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Greenway Kia East responded

Thank you for the fantastic review! We're delighted to hear that our team at Greenway Kia East provided excellent service and kept you updated throughout. We appreciate your support!

August 08, 2024

Just moved to Orlando and this was my first experience with Greenway East Kia. Will NOT be going back to this dealership. Had to go back three times to get issue resolved and was not resolved completely. More

by Flawards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Flawards, I'm sorry to hear about your experience. We strive for complete satisfaction and it sounds like we fell short here. Please reach out so we can address this directly and make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 08, 2024

I brought my car on for a recall. Sat for a little over two hours and then was told they did not have a part they needed or it wasn’t working. Had to come back a second day. The peopl More

by kcw1963
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Thank you for sharing your experience. We apologize for the inconvenience of having to return a second day due to the part issue, but we're glad our team was friendly and professional during your visit. If there's anything more we can do or if you have further concerns, please feel free to reach out. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 08, 2024

My experience with service department was quite good. However, the was my third try after the computer issue. More

by verncutshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salah mani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Thank you for your patience and understanding. We're glad to hear that the service department at Greenway Kia East provided a good experience despite the initial challenges with the computer issue. We appreciate your feedback!

August 08, 2024

Un servicio muy bueno, los empleados bien atentos y me explicaron todo en relación a mi auto Kia, mientas esperé, tome café y un snack,ahhh y agua. Gracias Kia East Colonial More

by porcelana1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Aug 09, 2024 -

Greenway Kia East responded

Gracias por compartir su experiencia positiva con nosotros! En Greenway Kia East nos esforzamos por ofrecer un servicio de excelente calidad. Esperamos que tenga una gran semana!

August 07, 2024

Didn't care about my service being so bad in the service department , very disrespectful . Didn't clean the car either. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

John, I'm truly sorry to hear about your experience. This isn't the level of service we strive for and I apologize for any disrespect or oversight in cleaning your car. Please reach out so we can address this directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 07, 2024

It doesn't matter what I write about a dealership in Orlando. They're all the same. More

by Damass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

If we delivered anything less than a five-star experience then I'm very sorry. I would also like to speak with you to see what I can do to make things right. Please contact me at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 06, 2024

I was told over the phone about and $100k warranty that may be able to fix my issue. When I arrived I was informed that was for first time owners and paid $224 to find out my sensor would cost $2k. Which I More

by KAYLA.L.KIRK.89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Kayla - We apologize for any miscommunication and the inconvenience you experienced. It's never our intention to mislead our customers, and we understand your frustration regarding the unexpected costs. We would like to discuss this further with you to see how we can make things right. Please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 04, 2024

Professional, the labor rate is too expensive! I Could never get service on phone to get an update on my vehicle. More

by HOUSELOGIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 19, 2024 -

Greenway Kia East responded

We appreciate your feedback and are glad to hear you found our team professional. However, we apologize for any inconvenience caused by our labor rates and difficulty in reaching service updates. Please feel free to contact us directly so we can address these concerns further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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