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Orlando Kia East - Service Center

Orlando, FL

4.1
1,298 Reviews
Call Service Center (844) 637-1389

1,298 Reviews of Orlando Kia East - Service Center

Sort by
August 24, 2024

The only reeason I come to this service center is because Joshua Fernandez. He is a rockstar! The service manager not so much. More

by DAWN35
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Greenway Kia East responded

Dawn, thank you for sharing your feedback. We're happy to hear that Joshua's top-tier service keeps you coming back, but we apologize if the experience with other team members didn't meet your expectations. If you'd like to discuss further, please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 24, 2024

A great dealership with a knowledgeable staff and excellent overall customer service. I would highly recommend this place to anyone. More

by NEV1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Greenway Kia East responded

Thank you for the high recommendation! We're delighted to hear that our team at Greenway Kia East provided excellent customer service. We appreciate your support and look forward to serving you again!

August 23, 2024

Liam is a wonderful salesman. Found me the car I was looking for. The only thing is still having a problem with my alignment More

by Skyguy87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liam Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Greenway Kia East responded

Thank you for the feedback! We're glad Liam helped you find your car at Greenway Kia East. Please reach out to our service department so we can address the alignment issue promptly.

August 23, 2024

I was able to get a same day appointment before 9am for an emergency and it was remedied before 1pm. They are efficient and thorough! More

by Maximus Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fin
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Aug 23, 2024 -

Greenway Kia East responded

Maximus, we're glad to hear that our team at Greenway Kia East could assist you promptly and efficiently. Thanks for sharing your experience!

August 22, 2024

I appreciate the service advisor Fin and Ricky in parts for working with me and fixing my problem. There was a little accident, the fault of one of the mechanics but, in coming back, it was rectified. More

by AVALDASILVA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky in Parts, 5 stars
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Aug 23, 2024 -

Greenway Kia East responded

Thanks for acknowledging Fin and Ricky's efforts at Greenway Kia East. We're glad to hear that the issue with your vehicle was resolved to your satisfaction. We greatly appreciate your feedback and look forward to seeing you again in the future!

August 22, 2024

They fix my car. but let my car messy inside and shoes print in de dash and console More

by Sandramedina409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Greenway Kia East responded

Sandra - We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com.

August 22, 2024

Buen servicio y los emplados de primera y Las facilitates muy buenas. Falta café gratis para nosotros More

by IZANAGIMORFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Greenway Kia East responded

Gracias por sus comentarios! Nos alegra saber que ha disfrutado del servicio y las instalaciones en Greenway Kia East. Tomaremos en cuenta su sugerencia sobre el café gratis.

August 21, 2024

Greenway KIA East has always been friendly and professional with well trained mechanics who expertly service my vehicle and keep it in tip top shape More

by ROBOCHAPLAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdel Trabelsi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Sotolongo-coell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Greenway Kia East responded

Thank you for the kind words! We're delighted to hear that our team at Greenway Kia East has consistently provided friendly and professional service. We appreciate your trust in us to keep your vehicle in top shape!

August 19, 2024

My review is not good because it's my third time at the dealership and they said that they fixed my car and it still not fixed More

by Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Navedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Greenway Kia East responded

Roy, I apologize for the repeated inconvenience you've experienced. This is certainly not the level of service we aim to provide. Please reach out so we can address this issue promptly and ensure your car gets properly fixed. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 19, 2024

The dealership was comfortable and courteous while I waited for my car to be servicd More

by rab200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Greenway Kia East responded

We are glad that you enjoyed your service experience at Greenway Kia East! Thanks for the review.

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