Orlando Kia East - Service Center

Finn was fantastic He listened to our concerns and they looked deeper ultimately fixed the issue looked deeper ultimately fixed the issue More

Very simple took my 2018 kia soul because the cars knocking sensor activated which ment the engine was done. Kia Replaced my engine at no cost. Now this my second car that had the same issue, previous knocking sensor activated which ment the engine was done. Kia Replaced my engine at no cost. Now this my second car that had the same issue, previously I had a Kia optima 2012 the fix the car complete no issue took about a month. This time around after I picked up my car which was about 2 weeks after leaving the dealership the drive belt began to screech why would my drive belt screech with a new engine. I drive about three days later to the dealer I speak to Finn which was my service agent come to find out that day that the use the old drive bel on the new engine which absolutely makes no sense when it would be stretch out why would you put it back on the engine thats new it will never work being stretched out and make noise They would not replace it after I spoke to the Assistant manager carlo he Adv I would have to change it which again makes no sense new engine a new drive belt should of been put in from day one from the lifetime warranty the engine has. Avoid Green way kia or any Kia car at all cost service center was no help at all I just change the drive belt my self and going to try to get a refund thru Kia its self. THIS IS MY LAST CAR THAT I WILL EVER BUY THATS KIA BRANDED AFTER GETTING BURN A SECOND TIME AND THE HORRIBLE CUSTOMER SERVICE DEPT. More

Always takes care of me. The sales vultures are always looking to swoop in and make a sale. The sales vultures are always looking to swoop in and make a sale. More

My experience was great. The staff responsible for the initial greeting and the check in demonstrated exceptional customer service skills. Also, the work was completed in th The staff responsible for the initial greeting and the check in demonstrated exceptional customer service skills. Also, the work was completed in the time frame promised. More

Good people and service Very easy to set up and convenient afterwards. Kept me informed while I waited. convenient afterwards. Kept me informed while I waited. More

My experience was great! Kia always takes care of me! thank you so much kia Kia always takes care of me! thank you so much kia More

Shelby took great care of me and solved the problem I had with my car. with my car. More

She was very helpful and resourceful. She was nice and courteous. Service was quicker than I expected and wished it was always like this. Snacks were provided and TV was nice. She was nice and courteous. Service was quicker than I expected and wished it was always like this. Snacks were provided and TV was nice. More

The waiting area was OK, no water in the fridge though. I wished there were a few seats or benches to sit outside I wished there were a few seats or benches to sit outside More