Orlando Kia East - Service Center

Xavier always does a great job Xavier is great, I am back on Tuesday 9/19for a Oil Change and Tire Rotation. I know all will go well as always. Theo (Orlando) Xavier is great, I am back on Tuesday 9/19for a Oil Change and Tire Rotation. I know all will go well as always. Theo (Orlando) More

Awesome Service Department I was having problems with the air on my tire. After filling it up 3 times in 2 weeks I called the service department and they got me in asap. Even th I was having problems with the air on my tire. After filling it up 3 times in 2 weeks I called the service department and they got me in asap. Even though we had just been hit by Hurricane Irma! I was worried about having to buy a new tire but they determined it was only a loose valve stem. Xavier went above and beyond to fix it and the awesome service manager threw in a free car wash because leaves where still stuck to it from the hurricane. I love the dealership. You have a customer for life. More

a/c diagnostic Was given 2 different diagnoses as to why my a/c didn't work. In the end was told I needed a new pump. Funny thing is, it has been working fine sinc Was given 2 different diagnoses as to why my a/c didn't work. In the end was told I needed a new pump. Funny thing is, it has been working fine since system was charged. More

customer oriented the sales team was courteous . The service department goes above and beyond to meet the customers needs. I will continue to buy Kia for years to come the sales team was courteous . The service department goes above and beyond to meet the customers needs. I will continue to buy Kia for years to come. More

The worst! Wish I could rate a negative zero!! From lack of communication, organization, sense of urgency in getting their customers out the door, to customer s Wish I could rate a negative zero!! From lack of communication, organization, sense of urgency in getting their customers out the door, to customer service (or lack thereof). What a joke! With the exception of that guy Xavier, the rest of the staff need more training and/or perhaps unpaid time off until they can get it together. Your customers spend too much time and money there, to be treated as if we're another number. And will someone PLEASE make sure there's water, snacks etc.stocked? Always out! Geesh! More

Great service, hands down Xavier is super helpful, patient and knowledgable. Each time I stop in he greets me with a warm smile, a firm handshake and is very courteous. Emplo Xavier is super helpful, patient and knowledgable. Each time I stop in he greets me with a warm smile, a firm handshake and is very courteous. Employees like Xavier are a huge reason why I am a Kia customer. Keep up the great work Xavier. If I had come across this survey earlier I would have done it sooner. More

Service department I took my car in for a rotation and alignment and the service guy wanted to charge $57 to take the wheel locks off the car. What a joke since they hav I took my car in for a rotation and alignment and the service guy wanted to charge $57 to take the wheel locks off the car. What a joke since they have the master set for kia locks. The funny thing is they lost the original lock but wanted me to pay for it!! The service advisor came up with some BS without looking at the car that they needed to be cut off and would take 1/2 hour of labor to get them off More

I’ve NEVER had a better experience than I did here! I’m a single mom whose daughter attends UCF. She had a problem with her vehicle. So I came to town, for the day, to take care of the issue. Her vehicl I’m a single mom whose daughter attends UCF. She had a problem with her vehicle. So I came to town, for the day, to take care of the issue. Her vehicle couldn’t be fixed that day, so we made an appointment and they assured me they would take her back home after she dropped it off to be repaired, so she could get to her classes. While fixing the one problem, the mechanics came across other things that desperately needed to be fixed. Not wanting my daughter to go through this again, I asked for it to be fixed. And knowing that I was on a limited budget, they worked to find me the lowest prices possible for the parts. They made a very stressful time much more tolerable. They had her vehicle ready to go quickly, because they knew it was her only means of transportation and she had to get to work the next day. I felt like they REALLY cared about us...and they definitely have a repeat customer in us for any future service needs. Thank you soooo much Xavier...much appreciation to your Manager and team!! More

Edward is the best service advisor He made me feel like a VIP customer. Always goes the extra mile to make me and my Kia Forte happy. I went in for an oil change and ended up getting a He made me feel like a VIP customer. Always goes the extra mile to make me and my Kia Forte happy. I went in for an oil change and ended up getting a lot more done for a great price. More

Lazy Service Staff I brought my car in for an oil change and your service staff don't come out to greet you, which is annoying but I could deal with that. Then after t I brought my car in for an oil change and your service staff don't come out to greet you, which is annoying but I could deal with that. Then after talking to the girl at the counter and her telling me it would be an hour and 15 minutes I go sit in your freezing waiting area. Two hours and thirty minutes later a guy calls my phone and leaves a voice mail my car is ready. Yet no one came to the waiting area to get me. So if I didn't look at my phone how much longer would I be waiting? After asking that to your rep he was like "oh thought you dropped the car off " but no apologies. And then when he tells me he is taking me to the cashier, I asked why I had the service warranty he asked why I didn't tell the original girl I had it. One you are the service rep, two no one asked me! If I didn't have this stupid service package I would never take my car back. When I was sold it, I was also told your car gets washed each time but that has never happened. So maybe take a little more focus out of sales and train your service staff on proper ways to treat your customers. More