Orlando Kia East - Service Center

Great service. Employees were exceptional Always in and out. Exceptional employees. Customer service is always wonderful. Great attention to detail. I? received regular updates a well. Attempt Always in and out. Exceptional employees. Customer service is always wonderful. Great attention to detail. I? received regular updates a well. Attempt to schedule apt for recall as well. More

Oil change They always take good care of me. Love Edward my service rep.i have been coming there since I bought my car there.would not go any where else They always take good care of me. Love Edward my service rep.i have been coming there since I bought my car there.would not go any where else More

Phenomenal experience I received great service from Orlando Kia East on Monday. Edward really went above and beyond to take care of all of the issues for my car. I apprecia I received great service from Orlando Kia East on Monday. Edward really went above and beyond to take care of all of the issues for my car. I appreciate the level of service I received and would definitely recommend you all in the future. More

Customer service I had very good experience no complaints, took my vehicle for 6 months service review was treated with courtesy and respect again no complaints thanks I had very good experience no complaints, took my vehicle for 6 months service review was treated with courtesy and respect again no complaints thanks More

Oil Change Saw the great offer online for an oil change and decided to make the trip over. Very friendly staff and fast service. I went on a Friday and it was pa Saw the great offer online for an oil change and decided to make the trip over. Very friendly staff and fast service. I went on a Friday and it was packed, but the team was very prompt in getting my information and finishing the service. I will definitely be back! More

Kia east service Love this service center. Everyone's always very friendly and helpful. They are also prompt with their service. I would definitely recommend this pla Love this service center. Everyone's always very friendly and helpful. They are also prompt with their service. I would definitely recommend this place for purchasing a vehicle and/or servicing one. More

Service dept & service mgr inept. Service dept inaccurately misdiagnosed my Kia Soul twice. Add soon as they saw that I had a non-Kia alarm & stereo system installed (it was not splic Service dept inaccurately misdiagnosed my Kia Soul twice. Add soon as they saw that I had a non-Kia alarm & stereo system installed (it was not spliced into to any warranty wire item), they wanted to get 861.00 for a battery harness that they said was melted due to alarm wire on battery post. I towed my car to a mechanic who looked at harness & found no damage. We took pictures. Serv Mgr Gina didn't care. Then they said it was main wire harness. Wanted 1900.00 for that. Had car towed again to mechanic. He found nothing wrong w/ wire harness. He sd that the aux fuel pump was bad. Kia refused to do the correct job and insisted their diagnosis of wire harness was correct. The svc mgr Gina was consistently rude and belligerent to me. She mentioned court. I never threatened getting a lawyer. She kept saying that she took pictures. Very obnoxious. I called her Mgr who happens to be the district mgr. To this day. I have never received a call back from him. In the end,.she is keeping to the diagnosis of the wiring harness, and they found nothing wrong with the aux fuel pump. **a little history of the aux fuel pump. In the last part of March 2017, the car didn't start one morning. Had it towed there. They called back saying it was the fuel pump. They replaced it. The car still wasn't working. The service rep didn't know that there was 2 fuel pumps in my type of car until the Kia tech support told him. It was the 2nd fuel pump that wad bad. They finally fixed it.** The service dept is rude and clueless. More

Convenient, quick, and shuttle access Great service including free car wash and shuttle service. Able to not miss work due to drop off and pick up. Plan to be back for my next oil change Great service including free car wash and shuttle service. Able to not miss work due to drop off and pick up. Plan to be back for my next oil change or service. More

In and out, it was fast. When in for an oil change and was in and out. I even got to order a winshield sun shade. All in a jiffy. Thanks Edwin When in for an oil change and was in and out. I even got to order a winshield sun shade. All in a jiffy. Thanks Edwin More

Very unprofessional! Kia motors deceived the customers when purchasing a vehicle. When you take your vehicle for service there's always an issue pertaining the warranty.Th Kia motors deceived the customers when purchasing a vehicle. When you take your vehicle for service there's always an issue pertaining the warranty.Thank you! More