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Orlando Kia East - Service Center

Orlando, FL

4.2
1,553 Reviews
Call Service Center (844) 637-1389

1,553 Reviews of Orlando Kia East - Service Center

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December 12, 2023

Lack of communication during service. Service advisor is impossible to get in touch with and won't return calls. Dealership tries their best not to give you a loaner car during service (> More

by BREEZERLW2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
Report | Print
Dec 14, 2023 -

Greenway Kia East responded

We're sorry to hear about your service experience and the lack of communication you received throughout. Communication is key, especially when it comes to servicing and we apologize if this was not the case during your visit. Please reach out at your earliest convenience so that we may discuss further details of what happened here and assist you in the bets way possible moving forward - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

December 10, 2023

Love this location! Simon is absolutely AMAZING! Goes above and beyond with extremely fast turn around and great product knowledge. Wouldn’t use any other location or sa More

by dianam1708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon , Joseph Mnassa
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Dec 11, 2023 -

Greenway Kia East responded

We're delighted to know you had a fantastic experience with Simon at Greenway Kia East, Diana! It's great that his product knowledge and dedication stood out. Thanks for the 5-star review, we appreciate it!

December 09, 2023

👌🏼 Thank you for helping me and my Family they are very help full and the coffee was Awesome and delicious and they were all very friendly thank you kia of Orlando ‼️‼️‼️ More

by Yaritzarosario19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi
Report | Print
Dec 11, 2023 -

Greenway Kia East responded

We're so glad to know that you and your family had a great experience at Greenway Kia East! It's wonderful to see our team was helpful, and we're happy you enjoyed the coffee. Thanks for choosing us!

December 09, 2023

Honesty is key which you don’t have. Don’t make promises you have no intentions of keeping. More

by ferminjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lol
Report | Print
Dec 12, 2023 -

Greenway Kia East responded

If there was a mistake on our end, then I sincerely apologize, but we run our business with transparency and professionalism. I'm concerned to see we've left the wrong impression and I'd like to speak with you directly about your experience. Please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

December 08, 2023

Everyone was very nice and approached me right as I walked in, fixed my car quickly! More

by EMILYFEIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Dec 08, 2023 -

Greenway Kia East responded

Here at Greenway Kia East, we are always thankful for positive feedback from our customers. Thank you, Emily!

December 07, 2023

Went to get my tires rotated and waited 2 hours. While waiting someone tried to sell me and everyone else in the service waiting area a car. They advertise a complimentary carwash with your service More

by cfarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one gave a name
Report | Print
Dec 08, 2023 -

Greenway Kia East responded

I'm sorry to hear about your experience with the longer-than-expected wait time. I also apologize if you felt pressured during your visit. We strive to deliver on all our promises, including complimentary car washes with service visits. Your feedback helps us improve - please feel free to reach out directly so we can discuss this further and make things right by you. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

December 05, 2023

Great service, friendly staff, timely manner, everyone had been great. Service has been great. Thank you More

by rebecagonzalez42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Dec 05, 2023 -

Greenway Kia East responded

Rebeca, we're delighted to know you had a great experience with our team at Greenway Kia East. Thanks for your positive feedback about the service and staff! We are here for you and any of your future needs!

December 05, 2023

That staff and wait time was perfect. They let you know what was being done and kept me informed. More

by crasilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 05, 2023 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks, Crasilly! We always aim to offer prompt and informed services.

December 04, 2023

Great, I get the best service always, and there always so helpful and patience with me. More

by K32.MARION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Dec 04, 2023 -

Greenway Kia East responded

When a customer says words like this, we know we're doing things right at Greenway Kia East! Thank you for the stellar review. We look forward to your next visit!

December 03, 2023

Carlos took my car in even though I was at the wrong location. I went for a recall left the car there and it was done within an hr. More

by cintron1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 04, 2023 -

Greenway Kia East responded

We're glad to know that Carlos was able to assist you promptly, even at the wrong location! Thanks for choosing Greenway Kia East and sharing your positive experience.

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