Orlando Kia East - Service Center

when using the IVR to connect with the service department for a vehicle being worked on, no one answers the call. My vehicle was there for a week with no status update being provided by KIA. i had to keep for a vehicle being worked on, no one answers the call. My vehicle was there for a week with no status update being provided by KIA. i had to keep calling for a status update. my vehicle was there for over a week for 2 windows where the motor stopped working. Customer service needs a huge improvement. More

The guy Matt was able to help me over the phone to get my gas reimbursement so I can get it sent into the mail. He was very helpful to me . Thank you Matt for helping me with that gas reimbursement so I can get it sent into the mail. He was very helpful to me . Thank you Matt for helping me with that More

They were OK they supposed to do try to satisfy them? I think I got overcharged but that’s about it. I think I got overcharged but that’s about it. More

The person I talked to was very helpful to me and helped me with explaining everything to me about the letter I got in the mail me with explaining everything to me about the letter I got in the mail More

The dealer was very responsive to identifying the problem with my new Sorrento when there was a manufacturing defect in the transfer case. I don’t think this should have happened with a car this new but the with my new Sorrento when there was a manufacturing defect in the transfer case. I don’t think this should have happened with a car this new but they took care of it quickly. More

Great staff and very nice service dept! I have bought a few cars from here! Definitely I would recommend! I have bought a few cars from here! Definitely I would recommend! More

Josh on the Service Department is The Best experience i ever had in a service department ever had in a service department More

Excelente atención y servicio. Toda las veces que he huido hacer servicio a mi camioneta ha sido excelente. Toda las veces que he huido hacer servicio a mi camioneta ha sido excelente. More

I schedule the appointment last minute. The customer service was kind and helpful. I am so happy to have a wonderful team to help maintain my car! The customer service was kind and helpful. I am so happy to have a wonderful team to help maintain my car! More

My son has a 2019 Kia Forte that was stolen 5/26/2023. These Kia Models apparently have a flaw that makes them easy to steal, and it has become a big problem for law enforcement. A “club” style steering These Kia Models apparently have a flaw that makes them easy to steal, and it has become a big problem for law enforcement. A “club” style steering wheel lock can help make it harder to steal the car. After retrieving the stolen and damaged car, my son went to the Kia dealership, thinking they might help him prevent another theft. Not only did they refuse to help, they flat Out denied any problem with Kia car thefts; even after being presented with multiple news articles documenting the problem. I thought Kia was famous for their customer service. Very disappointing. More