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Orlando Kia East - Service Center

Orlando, FL

4.2
1,828 Reviews

1,828 Reviews of Orlando Kia East - Service Center

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July 30, 2024

Had all recalls updated in addition to my scheduled oil change and sunroof repair; all within reasonable time. More

by James xx.hilaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Greenway Kia East responded

James, we're glad to hear that your recalls, oil change, and sunroof repair were handled efficiently at Greenway Kia East. Thanks for the positive feedback!

July 30, 2024

While going into this dealership, the environment immediately felt comfortable and inviting, overall it was the best experience. More

by Roland Angelo Jan Caniedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
Jul 30, 2024 -

Greenway Kia East responded

Roland, we're delighted to hear that you felt comfortable and welcomed at Greenway Kia East. Thanks for sharing your experience with us!

July 30, 2024

Service adviser (Fin) did not keep me updated on my service and what was needed More

by DEBDUBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

Thanks for the great review of Fin and Greenway Kia East!

July 30, 2024

They helped me with all my questions. They were responsive when I reached them. They helped me with setting up payment More

by robertock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

We're glad to hear our team at Greenway Kia East was able to assist you with all your questions and payment setup. Thanks for the positive feedback!

July 30, 2024

Service department needs to be more efficient. . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s More

by potm1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Jul 30, 2024 -

Greenway Kia East responded

Thank you for sharing this feedback. We apologize for any inconvenience caused by the lack of communication and inefficiency in our service department. Your experience is important to us, and we would like to address these issues directly with you. Please reach out at your earliest convenience so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 30, 2024

Buying my car was a great experience. The oil change was awful. The guy The checked me in was rude. Did not give good direction. When asked to pay I was asked to go around the corner. Did More

by aglynn1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

I'm sorry to hear about the lack of respectful service you received during your recent oil change. We strive for 5-star customer care and it's clear we fell short this time. I'd like to address this issue directly with you—please reach out when you can. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 30, 2024

Great customer service as soon as you get there. Good attitude. Accurate estimated time of service. More

by eocasio7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks!

July 30, 2024

After being very disappointed with another dealership, Greenway Kia found the problem right away and will correct it, when they have the part. More

by Barbara Rutledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
Jul 30, 2024 -

Greenway Kia East responded

Barbara, we're glad to hear that our team at Greenway Kia East could identify the issue and will get it fixed for you soon. Thanks for your patience and trust!

July 29, 2024

Josh kept me informed of progress of the service of my two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. More

by Sage4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Fernandez , Joshua Fernandez, Mathew Westberg
Jul 29, 2024 -

Greenway Kia East responded

We're delighted to hear that Josh kept you informed and provided efficient service for your vehicles here at Greenway Kia East. Thanks for recognizing our commitment to vehicle care!

July 29, 2024

Service was fast and friendly. My car was finished a lot faster than I expected it was going to be finished. More

by Lotoole
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Greenway Kia East responded

Lotoole, we're glad to hear you had a speedy and friendly experience at Greenway Kia East! Thanks for sharing your feedback with us.

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