Orlando Kia East - Service Center

The problem was it was over a month to get a small part in that I was never notified that it even came in at all. It took repeated calls on my own just to find out what was going on! Plus, I found out they in that I was never notified that it even came in at all. It took repeated calls on my own just to find out what was going on! Plus, I found out they never ordered my part and it was from one of my phone calls that it was finally ordered. More

My vehicle was towed to this location for recall work and although the work was completed, the logistics was a nightmare!!!! although the work was completed, the logistics was a nightmare!!!! More

The dealership is clean and the people are very friendly. The wait there isn't long for service The wait there isn't long for service More

Joshua Is a great person to work with out standing customer service reliable friendly I came in for service and he took my car right in customer service reliable friendly I came in for service and he took my car right in More

Excellent service both in quality of work and the shortness of time. Definitely will come back. Did not get my oil changed due to price $130 vs $40 down the road. shortness of time. Definitely will come back. Did not get my oil changed due to price $130 vs $40 down the road. More

No one was able to help me check out to leave as everyone was in a meeting. The assistants were rude and basically told us to just wait - the mane in front of me had already waited 30 minutes and I had an ap was in a meeting. The assistants were rude and basically told us to just wait - the mane in front of me had already waited 30 minutes and I had an appointment to get to. Poor customer service when everyone meets at the same time More

Went in for an oil change and my oil wasn’t even changed. Car broke down two weeks later and had to take it in again. Car broke down two weeks later and had to take it in again. More

Very professional, friendly. Do a good job. And always honor the warranty Shelby treats me like a family member. Nothing is too much for her. Do a good job. And always honor the warranty Shelby treats me like a family member. Nothing is too much for her. More

Highly unprofessional staff whom completely lack communication or follow through. They seem to intentionally drag out expectations in order to avoid having to give customers rental cars. When you fi communication or follow through. They seem to intentionally drag out expectations in order to avoid having to give customers rental cars. When you finally can speak to someone, they seem like you’re bothering them and like it’s a chore to find out the status of your vehicle. I’ve been promised call backs five times in the last week, waiting for my car. Of which, one of them should have been to qualify whether or not I could get a rental covered by warranty. Not a single call has been made to me. They even have a texting service that no one responds to. Not only will I never purchase a vehicle with any associated dealership again, I’ll actively dissuade anyone I know from making a purchase as well. More