Green Toyota

An Appointment Discount or problem Keep the first appointment on the phone scheduled. I do not want to come to your facility for an appointment that you cannot keep for whatever the rea Keep the first appointment on the phone scheduled. I do not want to come to your facility for an appointment that you cannot keep for whatever the reason! The employee that I meet needs to introduce his or her self (for example the name of the employee and know/try how to say my name). More

Ignored calls; skipped maintenance Initially, this dealership did a good job of taking care of my 2003 VW, but that soon changed. No call backs when I left messages multiple times. And Initially, this dealership did a good job of taking care of my 2003 VW, but that soon changed. No call backs when I left messages multiple times. And when I did get in, ignored VW suggested maintenance and only did my lube, oil change, tire rotation request, ignoring, the "whatever else is needed" request. As a result, found out the hard way of all the maintenance they should have done, but didn't do. Thankfully, found a good, reliable, and honest VW dealership, though much farther from me, who brought my car back up to snuff. More

So far, so good. I just bought my vehicle so the new car glow is still there....But, I had 2 previous misses here, and reluctantly went for a third time. This time a f I just bought my vehicle so the new car glow is still there....But, I had 2 previous misses here, and reluctantly went for a third time. This time a friend has suggested here salesman, John S. So I did and I bought a Toyota Highlander and there minstels rejoiced. More

Trading a 2011 Highlander for a new 2015 Highlander I have always bought my Toyota cars and trucks from Green for the last 30 plus years. They have always provided the best sales and service to me and I have always bought my Toyota cars and trucks from Green for the last 30 plus years. They have always provided the best sales and service to me and my family. Over the years I have bought numerous vehicles from Green some of which I have kept to 150,000 plus miles and then traded them in to Green for a new one. The sales, service, and management people are great and easy to work with in purchasing, servicing, and addressing problems if any. Thank you. More

Best Car buy ever Salesman was busy with customer. Gave me the keys and a car to test drive while I waited. This made me feel more vested in my car purchase experience. Salesman was busy with customer. Gave me the keys and a car to test drive while I waited. This made me feel more vested in my car purchase experience. I was totally impressed with this dealership. More

Couldnt be happier with Toyota service personnel It's important to trust your dealership and we do. When they tell you that something needs done all I do is call my husband to tell him and then make It's important to trust your dealership and we do. When they tell you that something needs done all I do is call my husband to tell him and then make the appointment. This cannot be done at all dealerships. More

Aeesome Amazing service that u would go to time as time again. Sean and josh were fantastic with the whole process getting both my car and myself taken care o Amazing service that u would go to time as time again. Sean and josh were fantastic with the whole process getting both my car and myself taken care of. I feel like a part of the family thanks to them. More

Our mistake but, this will cost more.. Felt like a timeshare sales group. Tried to pull a bait and switch, I was very proud of my wife's quick decision to leave. Felt like a timeshare sales group. Tried to pull a bait and switch, I was very proud of my wife's quick decision to leave. More

I had a tire with a nail in it. I had purchased the tires at the dealer and they were still under warranty. I knew the nail was in the center of the tread and should have been covered by the warrenty. tires at the dealer and they were still under warranty. I knew the nail was in the center of the tread and should have been covered by the warrenty. The service manager called me at work, told me the nail was in the sidewall (not covered by the warrenty) and that my tires were dangerously warn and needed to be replaced. I told him I hoped the warrenty was still good and that I expected the prorated adjustment to be good because the tires were rated at 60,000 miles and had less than 25,000 miles on them. He asked if I had purchased the tires at the dealership. When I said yes, he mumbled something and hung up. They repaired the tire at no cost but I will never go back to that dealership because of a complete lack of trust. I wrote the manager of the dealership but never got a response. I can only assume the service manager' s behavior is sanctioned by the dealership. More

WORST DEALERSHIP in Springfield! Arrogant liars - all of them. Quality of repair that was PROMISED in buying the car was at best 3rd rate and they thought it was acceptable. TOYOTA BROKE the contract on b them. Quality of repair that was PROMISED in buying the car was at best 3rd rate and they thought it was acceptable. TOYOTA BROKE the contract on buying - not us. AVOID THIS PLACE AT ALL COSTS! They will tell you whatever it takes to get you to buy from there and then don't back up the sale. More