Green Toyota

I was treated very poorly at my recent service appointment. The person who was to check me in basically blew me off. My car sat in the lot with the car fob on the dash until I went there wonderi appointment. The person who was to check me in basically blew me off. My car sat in the lot with the car fob on the dash until I went there wondering why I had not been called or texted. My appointment was at 9:30. I was to get a tire rotation, oil change and I had a tire sensor light on. When I decided to go into the garage after calling them around 11:30 and then around 2:00 with no updates… I found out the car was still sitting where I left it. Fob on dash. Where they put it. Car unlocked all day and not serviced. And the guy who was to do my paperwork was no where around! His desk area was full of papers of other customers as well. The man who was there was very nice and started helping. Looking for my key. I told him it was on the dash of my car. And the car had not been moved! The person who was to check me in blew me off. The technicians did not know I was there! More

I drove 85 miles with my wife for the first oil change on our Toyota Crown Signia. I was told it would take between an hour to an hour and a half. My wife is a diabetic so we have to make sure about what and our Toyota Crown Signia. I was told it would take between an hour to an hour and a half. My wife is a diabetic so we have to make sure about what and when she eats. We waited in the VW showroom for almost 3 hours. I think if I hadn’t complained to the manager we would still be waiting there. I understand the construction causes delays, but even then 3 hours is too long for a scheduled service. This has been my first complaint with your dealership in over 8 years. I’ve always been satisfied with sales and service before. Hopefully this was a one-time fluke and won’t happen again. More

I didn’t like that I was expected to leave the keys on the dashboard of my brand new 40k car. The dealership is under construction and it is a very chaotic and dusty environment. The cars were parked 3 de the dashboard of my brand new 40k car. The dealership is under construction and it is a very chaotic and dusty environment. The cars were parked 3 deep around the garage. Any passerby could come by and jump in, press the button and drive off with my car. When I brought the keys in with me the service manager rolled his eyes at me! So unprofessional! I worked very hard to pay for my car, I’m not leaving it unattended outside for 2 hours while it waits to get an oil change. More

Service contact - James - was excellent! Easy to work with, good communication, kept me updated on progress of vehicle service. Easy to work with, good communication, kept me updated on progress of vehicle service. More

I have been with the Green Family stores for several years. There has never been a time that I was not treated professionally. They go up and beyond to make my experience positive. years. There has never been a time that I was not treated professionally. They go up and beyond to make my experience positive. More

My van was a mess when I got it back from service department. Floor mat was filthy & it was clean when I left it. No car wash. Hope it's better next time. James my service guy was very nice but he w department. Floor mat was filthy & it was clean when I left it. No car wash. Hope it's better next time. James my service guy was very nice but he wasn't there when I pick van up. More

Recently took my 2015 Toyota Carmy XLE into Green Yoyota for my first 10k oil change, multi-point inspection and tire rotation. Kenn, a Toyota service associate greeted me kindly and got the process rolling for my first 10k oil change, multi-point inspection and tire rotation. Kenn, a Toyota service associate greeted me kindly and got the process rolling smoothly. Nice young man who got me in and out and on my way. I've bought 2 camrys from Green Family Toyota, simply because they treat you right, and dont waste your time. More

Normally, I have good experiences here @ Green Toyota. ..but my appt for tire rotation/multi-point inspection was pretty frustrating. Had an APPOINTMENT...(construction made finding the right place to go d ..but my appt for tire rotation/multi-point inspection was pretty frustrating. Had an APPOINTMENT...(construction made finding the right place to go difficult to begin with). Dropped off car, was told it would be about an hour... I came back about 1 hour 20 min. later...saw my car parked & assumed it was ready, but was told they hadn't even LOOKED at it yet! Then the service rep got defensive/tried making excuses... & when I said: "I had an appointment..." he shot back with: "yeah, well, it's busy. I told you..." & also said "there were some folks who were late for their appt..." Which is BESIDE THE POINT. I HAD AN APPOINTMENT (& if others were LATE, then they should go to the back of the queue). I told him I had another appointment/meeting I had to get to, so he said they'd put a "rush" on it...which also somewhat annoyed me--as I don't want technicians RUSHING the work done on my car. I understand the construction makes things challenging (& I FEEL for those folks working out of the tent w/ no A/C in this dreaded heat...!), but the way I was treated was unacceptable. I WILL add: when I came back to finally pick up the car, the same service rep was kinder/nicer--so I suspect he realized what a tool he had been. This was the least satisfied I've ever been here, and I've been taking cars to them since 2012. More

My wife and I test drove a 2025 Toyota RAV4 Limited over the two days prior to purchasing the vehicle on the third day. The salesperson, The salesperson was very responsive and communicative, which we appre the two days prior to purchasing the vehicle on the third day. The salesperson, The salesperson was very responsive and communicative, which we appreciate. Justin’s walkthrough of the vehicle was thorough and the finance officer (Ron) was thorough and informative. The vehicle is the first Toyota that we have ever purchased - we are very pleased with Green Toyota. More

I highly recommend Green Toyota Service department. I’ve had nothing but good service there. I want to thank Rick Rutter for all his help as he does an outstanding job explaining what the problem is an I’ve had nothing but good service there. I want to thank Rick Rutter for all his help as he does an outstanding job explaining what the problem is and how they are going to take care of it. More