Green Toyota
Springfield, IL
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412 Reviews of Green Toyota
Poor service rep First day was an oil changed informed Bob that I had an appointment so and needed my car by 11 I got there and he didn't have paperwork or anything re First day was an oil changed informed Bob that I had an appointment so and needed my car by 11 I got there and he didn't have paperwork or anything ready. Get my car to find ahalf empty juice bottle Im assuming a Green Service team member left because it wasn't mine. Next needed to have the sunroof fix Bob stated he would call me Friday to drop it off never received call so I'm luck Green mailed a card. Made my appointment drop my car off at 630 am did not hear the status of it until I called at 3 to wait on hold for 4 mins for Bob to tell the gentleman helping me on the phone it was ready. I get there at 315 and had to wait. Bob did not even have it entered into the system so he is "mailing" my paperwork. I had to tell him I had a deductible he was going to have me leave without paying for anything. Either he takes too many customers or he needs to get organized. I will admit I was frustrated with him the last time I was not nice and he knew I was not happy. More
Pleased with this experience. Routine maintenance on my vehicle. Vehicle was purchased someplace else. My son was there to buy a vehicle from you a couple times, but your sales peo Routine maintenance on my vehicle. Vehicle was purchased someplace else. My son was there to buy a vehicle from you a couple times, but your sales people would not wait on him. I'm not sure how they overlooked that, but in the future they might want to consider every person that drives on the lot as a possible customer. Just food for thought.....I'm pleased with the maintenance of my vehicle and the convenience. It was washed this time, which was nice. I live and work on a gravel road. I try to wash my car 1-2 times a week, so this helped me. Everyone is pleasant and helpful. Thank you for letting me voice my opinion. More
Tire rotation No complaints about the dealership. However I scheduled my appointment online as it was offered in an email. The appointment never made it to the de No complaints about the dealership. However I scheduled my appointment online as it was offered in an email. The appointment never made it to the dealership. They were kind enough to accommodate me. Next time I will call for my appointment and talk to a real person More
Service of our Camry The service to the vehicle was very good. The communication about what needed to be serviced was very good. The only bad review is of the camry itsel The service to the vehicle was very good. The communication about what needed to be serviced was very good. The only bad review is of the camry itself. My wife greatly despises the car. It is very uncomfortable, rough riding and noisy. More
Bob Tolley was very friendly and went out of his way to get my car taken care of in a timely manner. Couldn't ask for better service. was very friendly and went out of his way to get my car taken care of in a timely manner. Couldn't ask for better service. More
great I called my salesman Mark Buckmaster and he was willing to schedule my appointment for me. I dropped the car off Friday morning early and it was read I called my salesman Mark Buckmaster and he was willing to schedule my appointment for me. I dropped the car off Friday morning early and it was ready by early afternoon. Volkswagen service man was very prompt and efficient. More
New car purchase John Supinie was great to work with. He made the purchase process easy and got me in my new vehicle the same day. All employees at the dealership wer John Supinie was great to work with. He made the purchase process easy and got me in my new vehicle the same day. All employees at the dealership were friendly and helpful. More
Efficient consistently great service. answer your questions directly. keep you informed of progress and inform you immediately if there is a problem that has t consistently great service. answer your questions directly. keep you informed of progress and inform you immediately if there is a problem that has to be addressed. and a checklist shows condition of vehicle. nice to know where service might be needed in the future. More
new car great service from mark buckmaster taking time to get best buy really cares about his custumers nice to walk in people know you are a repeat custume great service from mark buckmaster taking time to get best buy really cares about his custumers nice to walk in people know you are a repeat custumer More
Great Quick efficient service. Knowledgeable personnel. Great sales. Nice dealership. From out of town on vacation, glad to find the dealership as I needed Quick efficient service. Knowledgeable personnel. Great sales. Nice dealership. From out of town on vacation, glad to find the dealership as I needed service for an issue. More