Green Toyota

I spoke to Ray about getting my car into service for 10K and Danielle was able to get my car in for service the same day. I was very pleased with the service department and accommodating me in a short peri and Danielle was able to get my car in for service the same day. I was very pleased with the service department and accommodating me in a short period of time. They got my car done in a timely manner and did not try and push any other products on me while my car was there, which was much appreciated. My car wash washed and clean when the service was done. Danielle was professional all the time. I will definitely bring my car back for service. Thanks Green VW. More

Have been getting my service here for 15 plus years and know the staff by name. In all, a very good experience. There have been times they fixed a problem on the spot and did it for no charge (a stuck fo know the staff by name. In all, a very good experience. There have been times they fixed a problem on the spot and did it for no charge (a stuck four wheel drive differential as I was leaving town on a long trip). Otherwise, price is not the lowest, but it is genuine Toyota certified service technicians work, which I prefer. Roy, at the front counter, has always gone out of his way to explain the work and charges and always with a smile. Tom, in back, has come out and explained what he was recommending to do in order to fix the problem, and at times has shown me the problem on the vehicle, so I better understood the issue. Ray, the service manager, seems to always be asking if everything is done right and if I need a ride while my vehicle is being repaired. More

I give this dealership an EXCELLENT rating, as the staff there was very friendly and professional in helping me purchase a new vehichle. I got the car I wanted at the price range that I wanted! I have als there was very friendly and professional in helping me purchase a new vehichle. I got the car I wanted at the price range that I wanted! I have also had some maintainance performed at this facilty and it was always done in a timely manner! I would recommend others to purchase there next vehichle at this facility! THANK YOU GREEN TOYOTA!! More

Extremely high pressure, all tactics were used. Tried to tell me my credit was much, much higher than I knew it was. Old scam to tell me later "they mixed my credit report with someone else, so now I have t tell me my credit was much, much higher than I knew it was. Old scam to tell me later "they mixed my credit report with someone else, so now I have to resign loan papers at much higher interest rate". Wouldn't show me the papers they were looking at. Wouldn't allow my wife and I alone time to talk about it. Pressured us into leaving a deposit to hold the car. ??? They had at least 20 models of the same vehicle, why would I do that? They played the "I'll probably get fired for doing this, but here's what I'm going to do for you because I like you" routine. Whatever. When we had enough, we simply walked out. The salesman chased us down to our car, trying desperately to get us to come back in. Sorry, went to Honda of IL. Purchased a new CRV. Best experience I had. Honda quality is comparable to Toyota. More

Very unprofessional and rude to returning customer. Like others on here, I will take my business to other area Toyota dealers. I have finally seen what others have told me about the green stores. others on here, I will take my business to other area Toyota dealers. I have finally seen what others have told me about the green stores. More

Luckily, my problem occurred at the sales room floor, which perhaps kept me from repeating the experiences others experienced. The salesperson was overtly aggressive and belittled myself and my mother. which perhaps kept me from repeating the experiences others experienced. The salesperson was overtly aggressive and belittled myself and my mother. This was the worst experience I have ever had when buying a car. Management response was reasonable, but the sales experience was so offensive it has been impossible for me to have any further relationship with the dealer. More

The sales dept. is marginal at best. And once you get past that department and need service after the sale, it is a horrible experience. I could tell dozens of stories here - after purchasing just one n past that department and need service after the sale, it is a horrible experience. I could tell dozens of stories here - after purchasing just one new car from them. To give you an idea of what I mean, I had my new car for only about three days out of the first three weeks of ownership. There were no mechanical problems, but we ordered add-on accessories, which Green either failed to install properly or put on someone else's car everytime a new part came in. Since then, I have been repeatedly overcharged, ignored, and suffered absurdly long waits even for a simple oil change. Don't expect your salesman to help you either. Once their salespeople make commission on you, that's where it ends for them. The newly aquired Green Nissan is no better. More pushy saleman and substandard service. I took some Nissan recall work there, it was a nightmare. More

I purchased a used Toyota from them. After I left the lot, it all went downhill. The salesman "mistakenly" left off a sales tax charge, billing us for over $400. Found out later this was a scam. I contac lot, it all went downhill. The salesman "mistakenly" left off a sales tax charge, billing us for over $400. Found out later this was a scam. I contacted the stated attorney office, nothing they could do because we signed an agreement that if a mistake is made and caught later, we are liable. Tried to talk to the general manager, he could care less. Tried to talk to the owner, was never in. Left messages, not even a reply. I traded that vehicle on another. I will never again do any business with franchise that has "Green" in the name. More

I purchased my RAV4 in 2003 from Green and had an ok experience but now I was looking to get a Prius and so I went into the dealership and they seemed indifferent to me. They also didn't have anything a experience but now I was looking to get a Prius and so I went into the dealership and they seemed indifferent to me. They also didn't have anything available but the "top of the line" Prius that had more than I wanted. So I started searching online for the car I wanted and ended up getting a great deal 75 miles away at Alton Toyota. After purchasing my Toyota there and reading the manual, I needed to change some of the programmable features so I set up an appointment to have Green Toyota change them. The service department took the car in and I waited for several minutes in the waiting room when a service manager called me over and told me that since I didn't purchase my new Toyota from them that I would need to pay $45 to have the programming changed. I refused so he told me to take the car back to Alton Toyota if I wanted to the programming changed. I will never set foot into this dealship again! They should not even be a certified Toyota dealership if they will not service a new Toyota with less than a 1000 miles on it! I called the corporate Toyota customer service line and gave them my story as well. You are by far better off driving to Alton or any other Toyota dealership than going here! More

My windshield was cracked when I got it back from the service department!! I took my car in for a noise and was also going to have an oil change. The first time around they ordered the part I needed an service department!! I took my car in for a noise and was also going to have an oil change. The first time around they ordered the part I needed and forgot to change the oil. When the part came in I took my car back in for service. When I picked my car up that night, the windshield was cracked. They left it sitting out in the cold all day and then ran it through the car wash. Of course, I brought this to their attention. They seemed like they would fix it, but told me I would have to bring my car back in so that someone could approve the glass repair. When I drove my car, I noticed it was still making the same noise. That's right not only was my car not fixed, but now my windshield was cracked. I used my lunch hour one day to bring my car back in just as they said. They had me sit in the waiting room while some lady looked at the crack in my windshield. Later they came and got me and said they wanted to show me something. They claim that the crack was due to a rock that hit my windshield. I pointed out to them that not only was my car not fixed, but now my windhshield was cracked. The lady that looked at the windshield, said "oh I didn't know you brought your car in for service, I thought you just brought it in for the crack in the windshield." By the way they left me standing outside in the cold for about fifteen minutes while they would go inside and discuss things in the office. In the end they wouldn't fix my windsheild and I had to pay for it myself. Thank god I didn't purchase my car from this dealership. I just took it there for service because it's closer, Big Mistake! If your in Springfield, IL and want to buy a Toyota or have it serviced save yourself the hassle and make the 30 minute drive to Crown in Decatur. More