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Great Neck Nissan

Great Neck, NY

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660 Reviews

250 Northern Blvd

Great Neck, NY

11021

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660 Reviews of Great Neck Nissan

August 12, 2014

Great Neck Nissan Outstanding dealership. Our family is so pleased with everything. Thank you Mr.Ramon and Mr.Chang for caring about us. Mr.Ramon helped us in every way More

by Elizabethguzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Marmol
August 08, 2014

Simple service call involved long wait I went in to have a simple fix done on a broken door handle. Had an appointment, and I had told the dealer ahead what the problem was. On arrival I w More

by inisheer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Honestly I don't remember the name
Aug 19, 2014 -

Great Neck Nissan responded

ALTHOUGH EVERY EFFORT IS MADE TO ENSURE EVERY CUSTOMER IS SATISFIED AND THEIR VEHICLES ARE MAINTAINED THE PROPER WAY, SOME SERVICES DO TAKE LONGER THAN OTHERS DUE TO UNFORESEEN CIRCUMSTANCES AND CIRCUMSTANCES THAT ARE OUT OF THE DEALERSHIPS CONTROL. THE CUSTOMERS MAINTENANCE WAS HANDLED PROFESSIONALLY, EXPEDITIOUSLY AND WELL WITHIN THE TIME-FRAME AND INDUSTRY STANDARDS OF THE REQUIRED REPAIR. THE CUSTOMER ASSUMED THE REPAIR TO BE “SIMPLE” WITHOUT ANY KNOWLEDGE OF WHAT NEEDED TO BE DONE AND THAT THE UNKNOWN PARTS FOR THE REPAIR WOULD BE READILY AVAILABLE. HE WAS NOT AWARE THAT THE REPAIR REQUIRED US TO DISASSEMBLE THE DOOR PANEL AND WINDOW REGULATOR ASSEMBLY AND LOCATING THE PART NEEDED AND NOR DID WE, UNTIL WE BEGAN THE DIAGNOSIS. ALTHOUGH HE MENTIONED TO THE RECEPTIONIST WHAT WAS WRONG DOES NOT CONSTITUTE THE TIME NEEDED FOR THE REPAIR NOR WHAT PARTS WERE NEEDED OR IF AVAILABLE, IT WAS AN UNKNOWN REPAIR THAT NEEDED TO BE DIAGNOSED ,NOT A REPAIR WE KNEW WHAT WAS GOING TO BE NEEDED LIKE A BRAKE JOB OR OIL CHANGE . THE REPAIR WAS FACILITATED WELL WITHIN THE TIME ALLOWANCE FOR THAT REPAIR ALTHOUGH CUSTOMER ASSUMED IT WAS A “SIMPLE REPAIR” DOES NOT MEAN IT CAN BE DONE WITHIN THE TIME FRAME CUSTOMER EXPECTED, AND THAT WAS CLEARLY MENTIONED TO HIM WHEN VEHICLE CAME IN FOR SERVICE.

August 07, 2014

Awesome Experience buying my first new car Dennis was my sales rep when I came in to look at two Infiniti used cars. It just so happens that on that day the two cars I was going to look at sold More

by ryan.holahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kinslow
August 06, 2014

One of the very best car delarship that I have seen. I had a very pleasant experience and good time in leasing of my Nissan Altima SL from this dealer. They have group of very welcoming friendly staff, More

by Khodan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez Finance Manager, Salvatore Amendola, Veda Field
August 03, 2014

Great experience I very Great Neck Nissan. I was looking for a particular car that other dealers could not get for me but Great did. Good follow-up too. More

by marciagoldenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Stacey Baron, Jonathan Salazar
July 31, 2014

Im the Winner! i had a 2012 scion tc that was almost up for a lease... i am a month to month paycheck person who doesnt usually have a lump sum to put down on a car. More

by mshlifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adolfo Rodriguez
July 29, 2014

Professionalism with some personality and individualization Adolfo was fantastic. He listened, answered my questions, and was professional all while still remaining personable and not pushy. I look forward to More

by Angiemt1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adolfo Rodriguez
July 28, 2014

No Pressure Our salesman, Dennis Kinslow was really helpful and helped us through what can be a stressfull purchase. He was patient and always respectful. We nev More

by Sheila T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Amendola, Dennis Kinslow
July 27, 2014

Certified pre-owned Versa Note After driving a Nissan Sentra for many years we decided it was time for a new car. On a lark we stopped by Great Neck Nissan to look at their more ine More

by frank.feeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Marmol
July 26, 2014

Certified pre-owned Murano I went to Great Neck Nissan to look at a pre-owned Nissan Murano with the intention of looking at other vehicles in other Nissan Dealership and ended More

by flashmack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Dennis Kinslow
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