Grapevine Dodge Chrysler Jeep

The rating is based on my sales rep Gerardo. Although, some of my experience was typical for what you would expect from a dealer, i.e., taking hours and hours anytime a "manager" needed to approve some pa some of my experience was typical for what you would expect from a dealer, i.e., taking hours and hours anytime a "manager" needed to approve some part of the negotiation, Gerardo treated me with enthusiasm, respect, and I felt like he really was looking out for MY best interest. I have already recommended him to two different friends. More

I appreciate working with Terry on an issue with my 2011 Jeep Grand Cherokee. As a working mother of two I appreciate someone calling me with updates and an ETA of when the car would be ready. TJ has been Jeep Grand Cherokee. As a working mother of two I appreciate someone calling me with updates and an ETA of when the car would be ready. TJ has been excellent and I would not thnk twice about making my next service appointment with him. More

I wanted to wright and tell how happy I am with my new 2012 Power Wagon. The last truck I bought was a 2006 1500 Ram 4X4. After 6 years and 180,000 I knew it was time to upgrade. My wife and I Just bought 2012 Power Wagon. The last truck I bought was a 2006 1500 Ram 4X4. After 6 years and 180,000 I knew it was time to upgrade. My wife and I Just bought her a new 2012 Jeep Grand Cherokee Last December with Jude Ross. Knowing how happy we were with that we knew we should return to Grapevine Dodge to see what they had. We were hoping to run into into Jude, but we were informed that she no longer worked in sales. I have never been one to enjoy talking to sales folks so I was a little reluctant to meet someone new. Once we were informed of this they introduced up to Sheila Bozeman (189769) to which I found it to be a very pleasant experience. As we walked the lot looking at trucks we found a very nice 2012 2500 4X4 that I fell in love with. As we looked it over, Sheila took us out for a test spin and I knew it was going to be my next truck. I didnt realize at first (it was late evening) that it was a Power wagon. Ive always loved Power Wagons since I was a young kid. I was quite excited to finally own my own. I would like to thank Sheila Bozeman for making it a great experience. I think Grapevine Dodge has a great team and I'd like to thank you for both of our recently new purchases. Keep up the good work. -Ron Fergeson Cheers! More

We worked with Ron Jones. He was very energetic and we got a great truck. There were a couple small paint chips and they were very quick to arrange a time and fix those for us. Even gave me a rental so th got a great truck. There were a couple small paint chips and they were very quick to arrange a time and fix those for us. Even gave me a rental so that I could get my wife to her doctores appt. Excellent experience all around! 231776 More

My 1st visit to dealership; after looking at Jeeps in the lot for 20 minutes I finally went inside to requests assistance. It was mid-April 2012, I, and all other customers were exposed to an extremely angry lot for 20 minutes I finally went inside to requests assistance. It was mid-April 2012, I, and all other customers were exposed to an extremely angry manager/ executive at the dealership that screamed and ranted at the top of his lungs for the 40 minutes I was there. It was very embarrassing, unprofessional, classless, and way beyond excusing under any circumstance. That was when I realized I would never buy a car from them, I was just happy my wife and kids were not exposed to that volatile scene! It appeared the 3 bad stories from friends who shopped there prior to my visit were spot on. I only stayed because my keys were with the manager evaluating my trade-in. I was most embraced for my sales person Jude Ross who was most pleasant and should rethink who she works for. On a separate note, the price quoted on a new wrangler was not competitive as I soon found out via cars.com, but, that has no bearing on my view of this dealership other than I thought it was humorous that the internet priced lost leader,was not exactly the final sales price as advertised (please add another $600-800). My second and final visit came 6/26/2012 when I set up a 2 PM appointment to get an oil change on my recently purchased (4/2012)Jeep Sahara from Greenville Chrysler (I highly recommend shopping them, great experience and the price quoted on the internet was the final price paid). Since I purchased the 100k 6 year extended warrantee and live in Grapevine, I reluctantly thought I would at least give the Service Department a try, how bad could it be? Well the answer there is a very loud and firm Ditto! I was assured I could get in for the oil change at 2PM which I told the service rep on the telephone was very important since I was coming from Irving during my 1 hour lunch break. At 2PM I was met with a condescending and irritated serevice tech named TJ; who was more concerned with who would possibly tell me I was getting in any time before 3PM than trying to rectify the situation. TJ lacks the basic protocol and customer service assets to be dealing with customers and the awareness necessary to handle the situation as a customer service professional as opposed to unqualified amateur. As I look back at my 2nd and last visit to Grapevine CDJ I get the feeling that this basic lack of customer experience seems to be common there, maybe that manager screaming that day was the man in charge which would explain my experience and others I have heard from. I get a lot of questions on my Jeep everywhere I go, I now make it a point to share the respect I have for the product and make sure I steer them far away from Grapevine CDJ! Matt Baulier, Grapevine Texas More

Went in to look at new Ram 4 door trucks. I did not have Went in to look at new Ram 4 door trucks. I did not have alot of knowlegde of all the different models by Dodge.I have only drove Chevrolets and GMC Went in to look at new Ram 4 door trucks. I did not have alot of knowlegde of all the different models by Dodge.I have only drove Chevrolets and GMC trucks for the last 20 yrs.Luckly I had a salesman named Cameron Grant that is just starting off in this field of work.He showed me and told all the differences and dealt with me for 3 days.We finally got a deal done with alot of help from him.If you are looking for a salesman that will go the ETRA MILE I recommend asking For Cameroon Grant employee#6510426 ! More

Beware of 11,000 rebate on RAM trucks.it is a sale gimmick.They will give 11,000 off but they won't tell you about dealer install and worthless 3 years maintanance deal which combined is 5,000 bucks.S gimmick.They will give 11,000 off but they won't tell you about dealer install and worthless 3 years maintanance deal which combined is 5,000 bucks.So in reality you are only getting 6,000 off the MSRP not 11,000 .I was at Grapevine dodge for 4hrs and when it came to signing paperwork I noticed that the truck instead of being 25700 dollars was more like 29,000 so when I asked how come it was 4,000 more then we agreed on they came back and said how 5000 includes dealer install.Plain and simple I was lied to and I left.I got the same truck with center console shifter and bed liner which grapevine dodge did not come with for 27,200 from another dealership.Be carefull this guys are dishonest and check the papers before you place your signature. More

I went in yesterday to buy a Jeep. I was told that I could get 0 percent interest and the only fees would be tax, title and liscense. When I got back to financing, there were charges added on that were could get 0 percent interest and the only fees would be tax, title and liscense. When I got back to financing, there were charges added on that were not agreed upon. When I asked about the charges, I was told everyone has to pay them. I already had the coverage with my insurance company with the exception of spill protection. It's a jeep with holes in the floor, why do I need that? Buyers beware of added charges! More

I came in for an oil change and was greeted by T.J. White. He was great, told me I would get a hand wash for my car and said it would all take about 45 minutes. It did. They checked my car and told m White. He was great, told me I would get a hand wash for my car and said it would all take about 45 minutes. It did. They checked my car and told me a couple of things I should watch, but never pressured me to get it fixed while I was there. Every one was friendly and I will definitely be back. (RO #1212463). More

Mario was very helpful and very and very patient. Although my wife and I knew what we wanted. We still wanted to try a few other vehicles. He went and got each vehicle never acted as if it was a prob Although my wife and I knew what we wanted. We still wanted to try a few other vehicles. He went and got each vehicle never acted as if it was a problem. He was very knowledgeable of the Jeep Wrangler and answer all our questions. When it came to the price he worked with us and got us the maximum for our trade in, as well as got all the rebates we had coming to us. He also explained all the financing options and warranties. Mario is a credit to the dealership. More