Grapevine Dodge Chrysler Jeep

They Succeeded when other Dodge Dealers Failed! This was my second purchase from Grapevine Dodge. I bought a 2014 Dodge Charger R/T and traded in a 2014 Dodge Challenger Redline. I have to say tha This was my second purchase from Grapevine Dodge. I bought a 2014 Dodge Charger R/T and traded in a 2014 Dodge Challenger Redline. I have to say thanks to Allen in the finance office who was the only finance manager that was able to get a deal financed. The finance managers at Holt, Allen Samuels and Moritz were useless. The interest rate was even better than I was expecting. I have only had limited experience with the service department but it has always been positive. Here is where they fell a little short. They offered me the lowest trade in value of any dealer I shopped including Chevy and I purchased the car from them less than a year ago. They add a $1,300 plus protection package to every vehicle of dubious products and its mostly dealer markup, so be prepared for a hard negotiation. In the end they did get me the car I wanted at the monthly payment I wanted so I would recommend them especially if you have a low FICO score. If they really want a five star rating from Chrysler they need to tweek their sales practices slightly. Do yourself a favor and stay away from Holt! pure slime More

Great fast experience! Brandon was are salesman who was great! The truck we wanted was online but no pictures so I called and Brandon sent me a few great pics of the truck. Brandon was are salesman who was great! The truck we wanted was online but no pictures so I called and Brandon sent me a few great pics of the truck. The next day we showed up to drive and within 15 minutes after the test drive we were just waiting to go into finance. They gave us a great offer on our trade in and the negotiation process was fast and the easiest I've ever done, and I've bought a lot of cars. Brandon was great and we will send people his way! More

"Time to get his money." -finance rep My title is the tip of my iceberg of complaints about this dealership. I went in for one specific car they had listed and was never shown it. Inst My title is the tip of my iceberg of complaints about this dealership. I went in for one specific car they had listed and was never shown it. Instead the sales rep took it upon himself to decide what I wanted in a car - and made some xxxx poor choices in models at that. He never once took into consideration the details I told him I was looking for in a vehicle. So for wasting my time and insulting me I LET him show me the ins and outs of every single vehicle he brought out to show. When he ran out of vehicles I walked away. He asked why, and I simply stated "Out of all the cars you showed me today- the one vehicle I requested was NOT in the line up." He back tracked trying to save face by stating that the vehicle was no longer available so he wanted to show me his other inventory. (WHY DID HE NOT TELL ME THAT WHEN I ORIGINALLY ASKED??) Infuriated I got in my car and drove away. Still wishing for the vehicle I had my eye on, I decided I would check online to see if the vehicle was still listed.- IT WAS! I used the online chat to inquire if it indeed was still available and on the lot. The online rep confirmed that IT WAS! By now I'm ready to flip my desk over. I pose as my fiance and give them her contact info for a sales rep to contact us. Lloyd Yancy the Pre-Owned Sales Manager contacted her asking her for the info on the vehicle she was interested in because he "lost it." She responded with the specifics. ... Its been 3 days and she has sent 3 follow up emails and has revieved NO CONTACT. No, "Let me double check my inventory for that vehicle and I'll get back to you" response or phone call. All in all the WORST experience and most unprofessional, unsympathetic staff I've run into. P.S.- To elaborate on my title... When I arrived, that is exactly what I heard the closing finance rep say to another employee as the door was closing as I entered the dealership. Like I said xxxx poor staff More

Taking advantage of! I am a First time buyer and I have had my Chrysler 300 for 52 days. I have to replace both CV axles and on top of that my car will not come out of par I am a First time buyer and I have had my Chrysler 300 for 52 days. I have to replace both CV axles and on top of that my car will not come out of park. I was told that I can pay $400 to fix the CV axles. When it comes to being stuck in park they want me to tow it up there on my own expense and charge for looking into and fix it. I talked to the Manager and explained the situation but him and the service center keeps passing me around and ml not trying to resolve this issue. I rate them a zero if I could! More

Reneged on deal - fee packing & rate hiking I received a mailer from Grapevine DCJ with several offers, among them was 0% for 72 months as well as $4000 down payment assistance (the 0% offer req I received a mailer from Grapevine DCJ with several offers, among them was 0% for 72 months as well as $4000 down payment assistance (the 0% offer required a max LTV of 90% and a minimum credit score of 720, but both offers were good to be used together. If I used the $4k down payment voucher, I couldn't take advantage of any other rebates). I was looking for a brand new Grand Cherokee V6 4x4 with a sunroof. They didn't have the car there and I was told it would be at the lot on Monday (I went out there on a Friday evening). When it came down to numbers, I was told I needed $7800 and change to be eligible for the 0% offer for 72 months. But since I was about $1k short of that mark, they offered me 3.9% which I refused due to my 790 + credit score. Then they offered me 3.5% which I refused as well. As I was leaving the dealership way past 11 PM, the finance director came out and told me that he'll work on the deal over the weekend. The salesman called on Monday and left me a voicemail saying "boss says you win." I called him back and the offer was 2.9% which I refused as well. I visited their website and noticed that they were offering $6100 off MSRP on 2014 Grand Cherokees. I informed the salesman about this and how the $6100 off MSRP will make me eligible for the 0% for 72 months, since that’ll put me at around $8200, an amount that includes my net trade. He told me he would talk to the manager and call me back but he never did. I decided to reach out to the internet manager who emailed me back and told me the car I was looking at had already sold. First of all, I was looking for a brand new car with rather standard features at a dealership that sells these cars. I asked her about that and she said they can't give the car away. I stated that the $6100 off MSRP and 0% offers were good together since there was nothing on the website or on the voucher that said I couldn't combine those two offers. I realize that if I use the $6100 off MSRP I wouldn't be able to use the $4000 down payment voucher, per the fine print. But the 0% and the $6100 were valid together due to the fine print not saying otherwise and due to the fact that the dealership was previously ok with using $4k and 0% together. The only reason I went to the dealership in the first place was because of the mailer. My frustration is that they won't give me the deal I qualify for but would rather give me a higher interest rate, which is completely wrong. One of the many ways dealerships make money is based on the interest rate a client accepts. Banks will offer a rate to the dealership along with a rate cap. This means a bank can offer 1% with a 3 point max, which means the dealership can turn around and charge up to 4% and guess who gets to keep that 3%. This dealership gave me a printout that listed $995 – destination charge – as part of the price of the vehicle. However, the bill of sale had a $500 fee on it with no explanation. When I asked about that $500, I was told it’s a fee the dealership charges “to locate a vehicle.” Even though I got them to waive that unnecessary fee, I ended up not buying from them since they will not offer the deal I qualify for 150%. Please be careful when doing business with these guys as they’re guilty of fee packing, rate hiking and many other shady practices. More

AVOID THIS DEALERSHIP AT ALL COSTS unless you like being held hostage for two hours as they attempt to trick you into horrible finances. Most UNETHICAL UNPROFESSIONAL experience I have unless you like being held hostage for two hours as they attempt to trick you into horrible finances. Most UNETHICAL UNPROFESSIONAL experience I have ever was had with Used Sales "Manager" (If he even really is one. Website says differently.) Adrian Garcia. I was helped initially by a salesman named Nick. I was interested in trading in my Chevy Malibu for a 2013 Dodge Charger R/T. We did the test drive, I loved it, and it was in my price range. He took my keys to have my Malibu appraised and came back with an initial finance offer of 6.9% over 72 months. I told him what I was paying on my Malibu and that based on my credit score I should qualify for a lower APR. He said he would "Go fight for me." He returned with his "manager" Adrian who promptly offers me a lower payment. "Great", I thought. However, when I asked him what APR that it was based on, he told me 5.9% for 84 months. Yes, you read that right, EIGHTY FOUR MONTHS. I told him the price was great but I knew my bank would offer me a much lower APR so I would go see my banker and comeback on Tuesday with the financing in place. Adrian kept leaving to "see what he could do." Each time he would give me an offer with a lower APR it had a higher down payment or vice versa and immediately asked for my signature promising to buy the car. This went on for near an hour. Each time, I requested my keys and was IGNORED, as if they had some sort of legal right to keep my property from me. I'm a grown man and I was with my fiance! It was the most degrading experience of my life. I put the numbers into an Amortization on my phone and kept making the point that my total cost of vehicle wasn't changing (It ranged between $45K and $50K, on a $29K car, as if I were some kind of idiot!!! Simply INSULTING) Adrian several times demanded my debit card or a blank check and wanting me to initial or sign, promising to buy the car. Adrian became increasingly frustrated and began speaking very disrespectfully to me in front of my fiance. Finally he comes back with the offer sheet covered in all caps writing in sharpie marker that said "OK U WIN 60 MOS @ 2.49%", as if it were I being the jerk to him and not the other way around. As he does I see Nick, my original salesman slip my keys into his pocket. I finally had the correct offer but holding my keys hostage right in front of me was the last straw. I asked for my keys immediately and Adrian shouts at me "Whatever dude, go see your banker. You win!", and stormed off. Needless to say, we got the heck out of there. Somehow throughout the negotiation process, my trade-in value went from $10,000 to $12,500 and the "Best rate they could get me" went from 84 mos. at 6.9% to 60 mos. at 2.49%. Ridiculous way to lose a sale, Adrian. HIGH PRESSURE UNETHICAL UNPROFESSIONAL SALES DEPARTMENT. Buy from Carmax if you want to be treated like an adult. More

Terrible Experience! Worst experience I've ever had at a dealership. They are overpriced, the customer service was awful, and they damaged my car then refused to take resp Worst experience I've ever had at a dealership. They are overpriced, the customer service was awful, and they damaged my car then refused to take responsibility when I brought it up to them. I will never be back and anyone smart will stay away from there as well. More

LIARS!! CROOKS!! BAIT & SWITCH!! NEVER DO BUSINESS WITH THIS DEALERSHIP. THEY ARE CROOKS!!! I WOULD GIVE ZERO STARS BUT THE SITE WONT LET ME!!! The worst dealership I have ever tr NEVER DO BUSINESS WITH THIS DEALERSHIP. THEY ARE CROOKS!!! I WOULD GIVE ZERO STARS BUT THE SITE WONT LET ME!!! The worst dealership I have ever tried to do business with. They contacted me to let me know a vehicle I was interested in was still available. We have been looking for a certain style used jeep for sometime and thought we had finally found it. We drove 250 miles to buy it. When we arrived we were told they were cleaning it up and would have it pulled around for us to look at it and give it a test drive. In the meantime they took all our info for financing took the keys to our car that we wanted to trade in and when they finally pulled "the" jeep around they were like this is it right? It wasn't even close. It was completely different model. Told me the Jeep we wanted was sold. Again I will say they contacted me. I even emailed them the photo of the Jeep we wanted before we drove all that way. They said yep its available. No it wasn't. They bait people with better looking vehicles then switch it out. LLoyd Yancey was the salesman and I don't even think he is real. I asked to speak with him but never laid eyes on him. THEY ARE LIARS!!!!!!!!! More

worst I have three recalls on my vehicle however every time i call for service they tell me they are very busy and to tutu another dealer. I will never buy I have three recalls on my vehicle however every time i call for service they tell me they are very busy and to tutu another dealer. I will never buy through then again More

The "A" Team! The service team headed up by Tony and anchored by my service manager Peggy has done so much to take care of me and my troublesome 2011 Grand Cherokee The service team headed up by Tony and anchored by my service manager Peggy has done so much to take care of me and my troublesome 2011 Grand Cherokee. Peggy has always taken care of everything, and I mean EVERYTHING. Not just the standard stuff like making sure I have a rental car when I arrive, scheduling oil changes at the last minute and such. But also going out of her way on the non-standard things. Like calling around to find the tires I wanted on short notice, bringing mechanics in to check things for me and always checking the car to see if there's anything needed that I missed. There's so much more as well. In short, she's invaluable and is what keeps me coming back. Tonys' a great guy and I'm really glad to see him at GDCJ. I've known Tony since 2001when he was at another dealership as my service manager on my 2001 Grand Cherokee. The two of them make me feel welcome and at home when I arrive, every time! More