Grapevine Dodge Chrysler Jeep

I would like to thank Peggy for her great help and friendly approach with me .... she is trust worthy and professional ..... Peggy is a great star for Dodge dealer in Grapevine , Tx. friendly approach with me .... she is trust worthy and professional ..... Peggy is a great star for Dodge dealer in Grapevine , Tx. More

Entered the dealership to scan for any possibilities to trade in my fairly new Jeep Grand Cherokee for a new RAM truck. And it was Collings Ngoma who helped me. He is in one word a true salesman and this d trade in my fairly new Jeep Grand Cherokee for a new RAM truck. And it was Collings Ngoma who helped me. He is in one word a true salesman and this dealership should go all the way to keep a guy like him in the team. Energetic, a lot of WOO and although he didn't have all the answers of powers to satisfy my questions and price demand...... He got it work out. Great guy. And as we both speak French we could practice that language. So thanks for the service and the solution we found! Great team! And great salesman! 139482 More

I am a return customer I have purchased three Jeeps in I am a return customer I have purchased three Jeeps in the past.I traded my 2012 Jeep wrangler for 2013 Jeep Grand Cherokee. I did not drive this jee I am a return customer I have purchased three Jeeps in the past.I traded my 2012 Jeep wrangler for 2013 Jeep Grand Cherokee. I did not drive this jeep,it had 875 miles on it,I was never told about the mileage,did'nt find out until the next day when I found the oddometer the odometer is small on the jeep,I went back to the dealership and asked about the mileage,I was told by the sales person (Collins) that he had told the sales manager (Chad E. Ivie),But I was never told of the mileage,I was then told by the salesman that it was a demo.I asked to speak to the sales manager (Chad E. Ivie he told me they would give me a Grand Cherokee coffee mug to make up for the mileage on the Jeep. (Value of the mug about $6.00.I then talked to the director of excellence (Jude Ross)She told me another story about the milesge she said they bring in vehcles from different dealerships and have them driven to their dealership)She told me it was cheaper to have them driven then trailered) She asked what she could do to fix the problem I told her to that it was a used Jeep they sold me,and I told her that I thought a refund of $1,500.00 would be in order,She then told me that would never happen End of story.I have since wrote to Chryser about this experence,I am waiting for a reply.The Jeep Wrangler I trade in I had for eleven months and had 7,500 miles on it.I will not buy another vehicle from from Grapsvine Dodge. If you plan on buying from them be sure to check the mileage. More

This is the worst dealership I have ever dealt with. They are very, very dishonest from the salesman to the top management. They don't follow thru with anything at all they promise. I would not walk, but run are very, very dishonest from the salesman to the top management. They don't follow thru with anything at all they promise. I would not walk, but run from this dealership. From the very begining I advised them I was looking for a better, safer, longer lasting vehicle,limited income for my daughter, single Mom(very limited income), grandsons 2&3 yrs(time of purchase),the van they were driving had appx. 175,000 miles, but pd for. Started to look, I had thought since this was a large dealership, had the Nissan Quest that I was looking for, low miles supposely apprx 50,000, found on their website. Went and looked, drove the van, inside not cleaned, but promised they wld clean, 50,000 miles ?????, dvd player working in the vehicle. It appeared & I was assured numerous times it would be a lot better, safer vehicle, was checked thoroughly by their mechanics. I almost walked away and wish I wld have. The salemans kept preassuring me, stating the van they were currently driving was not a good vehicle wld not last long & we really needed something more reliable, safe & lower miles for my daughter & granchildren so they would not get stranded in the street. After 3-4 days, sev.long hrs at their office being hounded, I finally caved in, after being assured numerous times, this vehicle wld be so much more reliable, safer & better vehicle. We agreed on price from internet $12,000. approx.& discussed warranty in great detail including price, financing. Once in finance dept to sign docs price had jumped to $14,000.00 appx. when I had refused to sign, they dropped the price, to the orig price agreed upon. Last minute was advised cld not finance warranty with van, cld not afford(with my limited budget, I wld be paying for this all myself). I was advised by finace dpt, I cld then mk monthly pymt for 24 months(directly to the maint co) this wld be manageble, dwn pymt was not, to keep the deal head of finance pd dwn pymt, signed the deal, then advised cld only do 12 mos, which was too much cld not keep addit monthly amt, Tripled $$$. I was told it was to late, I already signed docs. & I could not back out of the deal. I had asked them to clean vehicle, made 4 trips apprx 80 miles rnd trip, still never really cleaned inside, nasty. Within 2nd wk aft purchase dvd stopped working, wld be appx $1,000.00 or mr to fix(no $$ to fix, still not working)had cont upper management, was directed to manager of service dpt, which promised to look at and fix, upon initial contact, lft numerous messages to set up date & time & never returned calls. Interior lights all quite working apprx 8 weeks after purchasing(not a fuse, told electrical issue $$$$ to locate) After driving vehicle appx 10-12,000 miles, had to take to nissan dealership due to the timing chain went out, appx $1,700.00 to fix, was advised by mechanics very unlikely for this to go out on a vehicle if it had 60,000 original miles, drove another appx 15,000 miles computer chip went out,apprx $2,500.00 to fix, this issue again advised, very unlikely for these types of issues on a vehicle with less than 80,000 ORIGINAL MILES. Over the course of time numerous sensors have gone out costing again $$$ to fix which I did. Trouble with lights, steering, brakes and numerous other items. This van has been very unreliable, unsafe, broke down more than it has been running. We have only driven this vehicle less than approx 35,000 miles with all of these issues, not counting smaller issues I did not take the time to discuss. I wish I had trusted my instinct,ran & did not trusted these folks. We went from a vehicle totally paid for($4,000) more miles ???, but had no major breakdwns I was trying to avoid due to high milage, to a newer vehicle, less miles, no major breakdowns for sometime, reliable and safe I went in debt for $12,000.00 initially, then costs $$$$ for major & minor repairs, for a vehicle driven less than apprx. 35,000. Vehicle now has apprx 83,000 miles has been broke dwn past year more than it worked. Tried numerous times to get assistance at dealership, but to no avail..This company appears to have no morals,or care who they take advantage of or ripoff. More

Everyone seemed friendly in the beginning, but after being hassled from 8:45am-3pm and the salesperson "trying to get the best deal for me", my opinions changed. They try to act like they are working in being hassled from 8:45am-3pm and the salesperson "trying to get the best deal for me", my opinions changed. They try to act like they are working in your best interest and take much longer to "lower your monthly payment", when they are really just wasting time walking back and forth. Obie was becoming a bit too pushy for my taste, even when I told him I had a set budget. Tip: When going to a dealership, go in with a set price for what you are able to pay for the TOTAL cost of the vehicle, do not focus on the monthly payment like dealerships try to do. Ultimately, it is the total cost that matters most. Look at another dealership. The service dept here seemed pretty friendly, as they were constantly making sure I was being helped. Reception did not look very friendly and some of the other salesmen looked sleezy. More

Long time jeep owner and I wanted to purchase a new Wrangler Unlimited. We had a Yukon for trade in and the staff at Grapevine was fantastic to work with. They really worked hard to earn our business Wrangler Unlimited. We had a Yukon for trade in and the staff at Grapevine was fantastic to work with. They really worked hard to earn our business and were friendly the entire time. Unlike most places, the 'ordeal' of buying a new car was not painful at all and we drove away in our new Jeep very, very happy! More

Awesome experience. Helped me out getting me into the car I wanted!!!! Terrence was very friendly and knowledgable about DCJ vehicles. Thank you for the help and I will be back for more! I wanted!!!! Terrence was very friendly and knowledgable about DCJ vehicles. Thank you for the help and I will be back for more! More

Worst experience I have everhad buying a vehicle. The deal kept changing and these are not people of their word! I would drive any additional miles to another dealer. I will not be going back for ser deal kept changing and these are not people of their word! I would drive any additional miles to another dealer. I will not be going back for service on my 2013 new purchase! More

Wow! Where do I start. My Fiance Sebring needs new brakes so she tells me she is going to take it to the Chrysler Dealership that she bought her car from. I told her that everyone that I know says that this so she tells me she is going to take it to the Chrysler Dealership that she bought her car from. I told her that everyone that I know says that this Dealership Sucks from Service to Sales. And has since it Opened (Parra's-Lithia-Chrysler-Current Owners). She convices me that she has gotten her oil changed there...WooHoo! 3 days before she brings the sebring in her Drivers side window quits working. Nice-Not. I recomend she take it to another dealer again! She says she still is bringing it to the dealer. So I remove the door panel to determine the repair of the window. Is it the motor(easy unplug-3 bolts- plug new one in) or major problem Window regulator is jacked. Of course its the window regulator. Call for part $57 bucks labor to install $188. Brake job is on special $190. She drops her car off to the dealer for repair. They call the next day and state a plastic part is missing for the repair of the window. She tells them its just the screw top of the push lock. Never telling her anything Else. They ask her if its okay to assemble the door?? She say sure. It just screws on so you can. push to lock or pull to unlock door. We arrive the next day to pick up car on Saturday. Door is assembled, and they hand us the lock rod that goes inside the door. We refuse to take delivery, telling them they need to fix it. Also to call us the next day. You guessed it no call And they did not repair the door. ALSO ASKED WHY THERE WAS A $40+ CHARGE FOR SHOP SUPPLIES + BRAKE FLUID + CLEANER. I'm okay with the Brake Fluid and Cleaner. BUT $40+ FOR SHOPS SUPPLIES?? I QUESTIONED THEM - TO GIVE ME THE EXACT SUPPLIES USED. THAT I AM PAYING FOR. THEY COULD NOT GIVE ME AN ANSWER. I ASKED WHY THAT WAS NOT DISCLOSED DURING THE ESTIMATE. THERE RESPONSE WAS - "OH ITS NORMAL PRACTICE - WE SAID JUST SHOP FEES" MY RESPONSE WAS WHY DID YOU NOT GIVE US AN EXACT FEE. THERE RESPONSE WAS - "SORRY IT'S USUALLY 10%" MY RESPONSE - GEE THE BILL IS $400 SO YOU COULD HAVE TOLD US 10% OR 40+ BUCKS. GRAPEVINE CHRYSLER DODGE - TEXAS DOES HAVE A DECEPTIVE TRADE PRACTICE LAW.....P.S. So back to the repair of the Lockrod. I show up the next day on my lunch break to talk to the service manager. I ask him if the door has been repaired his answer is No. And that if I wanted it fixed, that I would have to pay for a $3.00 clip missing and $125.00 in labor to remove door panel and reinstall, Because I had lost it during the removal of the door panel. MY RESPONSE WAS: The lockrod was never removed from the door. If it was miss placed or had come off it shurly was in the door or the Tech took it off. I WAS THEN CALLED A LIAR and it gets better. Why was I there and not my Fiance? The service manager tells me I have no right to be there because I did not own the car. MY RESPONSE; LET ME GET THIS RIGHT! YOU HAVE NO PROBLEM.....TAKING MY MONEY AND THE REASON I'M HERE IS BECAUSE YOUR TRYING TO RIPP MY FIANCE OFF! YOU JUST TOLD ME IT NEEDED A $3.00 CLIP TO FIX THE LOCKROD?? SO WHY DIDN'T YOU OFFER TO DO THAT WHEN THE DOOR WAS OFF?? WHAT A BUNCH OF IDIOTS. AND NOW YOU WANT TO CHARGE ME $125.00 TO TAKE THE DOOR PANEL OFF AND REINSTALL. WOW! So I left with the Sebring unrepaired. Called ALLEN SAMUEL DODGE - ALLIANCE. Told them of my situation. Asked them how much to install lockrod. The Service advisor said he would call me back with Estimate. 10 min later Jeff calls me. He is confused, He states their is no clip for the lockrod. His tech says that is slides in a hole on the lock panel, slides up and locks in place. Labor to install is $65 1/2 labor. So I bring the Sebring by on Thurs. They install the lock rod in 45 minutes while I wait. BEST NEWS! THEY DON'T CHARGE ME. Jeff, says just keep coming back. And that he is Sorry about our BAD EXPERIENCE at the other DODGE store. MORAL TO THE STORY. GRAPEVINE CHRYSLER DODGE has the worst customer service and will/did RIPP YOU OFF! More

I have been sitting in service waiting area now for 2 hours and counting. I just came in to have my tire patched up...apparently this is an extremely labor intensive job. No updates on what is the statu hours and counting. I just came in to have my tire patched up...apparently this is an extremely labor intensive job. No updates on what is the status of my vehicle since I arrived. xxxx poor! More