Grapevine Dodge Chrysler Jeep

The dealership made the deal happen over the phone and email. Cheyne Peck was professional and walked us through the process and we got the deal done all in one evening. Cheyne appears to take his custo email. Cheyne Peck was professional and walked us through the process and we got the deal done all in one evening. Cheyne appears to take his customers service seriously and asked us to call him directly if we have any issues or questions. The NRH dealership lost our business earlier in the day and Grapevine earned it. More

Service was quick and they communicated with me daily on app updates. Getting a rental was also an easy process. app updates. Getting a rental was also an easy process. More

The customer service was excellent and they replaced everything back the way it was. Took care of every situation everything back the way it was. Took care of every situation More

Great customer service and took good care of my car. . i like the video recording that tell me what else I need to fix . i like the video recording that tell me what else I need to fix More

Staff is awesome. Prices are very high! Next time I need service, I will quote multiple AAA approved repair suppliers. Prices are very high! Next time I need service, I will quote multiple AAA approved repair suppliers. More

I was pleased with the promptness and preparedness of my service manager and all items were satisfied tended to service manager and all items were satisfied tended to More

* AVOID ANY BUSINESS IN THIS PREDATORY DEALERSHIP* One of the worst experiences that I had in my life. They will give you a certain price and whenever they print out the contract in finance, they will add ad the worst experiences that I had in my life. They will give you a certain price and whenever they print out the contract in finance, they will add add-ons to the car price at the end without telling you. They also were manipulating the numbers such as price of the car, trade in number, and added multiple packages that they told me that they were going to add for free. I spoke with Dale and even he told me that the contract was wrong. If you speak Spanish, be very careful because they will try to get you to sign without reading all the absurd numbers they manipulated. They also kept my $500 dollar deposit and wouldn’t refund it after I caught them in their lies. Be very careful with this dealership or avoid at all costs! More

I’m not sure they actually want to sell vehicles. Went in person, they quoted me a higher price than their online price. Then tried to sell me on their “protection package” which included “tangible i Went in person, they quoted me a higher price than their online price. Then tried to sell me on their “protection package” which included “tangible items” such as an upgraded powertrain warranty to 5yr 100,000 miles… what’s funny is the online price for the vehicle CLEARLY stated the upgraded powertrain warranty was INCLUDED in the online price along with a 1 year complementary service. When I asked them to send me and updated price sheet with their online price and removing their protection package, they wouldn’t. So I sent them a deal another dealership offered me that beat their best deal by $5,000 and they still wouldn’t even send a price sheet with their advertised price of the vehicle.. what a joke. More

My experience with Grapevine DCJ was excellent. Richard Hoch is one of the best service managers that I’ve worked with anywhere. I appreciate him keeping me informed each day and for taking the tim Richard Hoch is one of the best service managers that I’ve worked with anywhere. I appreciate him keeping me informed each day and for taking the time to service my vehicle properly. More

Awesome customer service. Will definitely return to this dealership. Fast, reliable, and great communication. Maddie’s an awesome service advisor! Will definitely return to this dealership. Fast, reliable, and great communication. Maddie’s an awesome service advisor! More