Grapevine Dodge Chrysler Jeep

Service Advisor: Nona James RO Number: 141929 The Service Advisor: Nona James RO Number: 141929 The service repair was completed and coupons helped reduce cost. Nona has always been a courteous pr Service Advisor: Nona James RO Number: 141929 The service repair was completed and coupons helped reduce cost. Nona has always been a courteous professional service advisor and I recommend her. This service experience could have been better in a few ways: 1. Nona was not available when I brought my vehicle in, I didn't get the feeling of care but rather just get me signed in and I had to wait longer than I expected. 2. Due to circustances outside of Nona's control my vehicle was in the shop for 3 days when I expected 1 day. 3. The only communication I received on the status of my vehicle was after I called, each day. More

I had a great experience working with Mario Guzman (6483633) at Grapevine Dodge Chrysler Jeep. He was a real gentleman, he did what he said he was going to do and he did those things when he said he w (6483633) at Grapevine Dodge Chrysler Jeep. He was a real gentleman, he did what he said he was going to do and he did those things when he said he would. He was very helpful in explaining all the bells and whistles on our new Jeep Grand Cherokee Overland and I would highly recommend Mario when you are looking to buy a new Dodge, Chrysler or Jeep. FIVE STARS for Mario Guzman and Grapevine Dodge Chrysler Jeep. Thank you Mario and BRAVO!!! Ralph Williams - Fort Worth, TX More

I recently purchased a 2012 Jeep Wrangler Unlimited Sahara in a color that I had searched the US for. Nino Mansour, 6208726 was my contact at Grapevine and after the entire process I can say that he pr Sahara in a color that I had searched the US for. Nino Mansour, 6208726 was my contact at Grapevine and after the entire process I can say that he provides great customer service with follow ups via phone call, texts, and emails. As I live in Virginia Beach and conducted the entire process long distance I thought that the great service would stop as soon as the paperwork was signed. That has been far from the truth. He continues to answer my questions with patience. I hope to meet him personally one day. If you are looking for an easy, non-pressure sale experience with a great deal then Nino is your person. If things change I'll surely update, but I doubt it will as it has been very good even three weeks after the purchase. More

My husband and I came in on a Friday to lease a new Jeep Grand Cherokee. We found a Jeep that fit our needs, we worked out a price and financing was approved. We filled out all the paper work and signed o Grand Cherokee. We found a Jeep that fit our needs, we worked out a price and financing was approved. We filled out all the paper work and signed over a check for $5000 for the down payment and ttl. The Jeep was supposed to be a dealer trade from Fort Worth so we called the following Monday to see if the Jeep was ready and could come pick it up. They then informed me that the Jeep was sold (!?) at some point over the weekend and we would not be moving forward. First, why did we go through all the paperwork, financing and handing over a check for a vehicle that was not properly reserved or obtained? At this point we were pretty frustrated by their inability to follow through on what was considered a done deal Friday. Nevertheless, we continued to try and work with them to find another vehicle, even changing initial requests of preferred colors and packages to help facilitate the search. As of Tuesday nothing had been found. To our surprise, we found out that they had cashed our down payment check!! Why was our check cashed when (1) we were not given a vehicle and the one promised was lost and (2)they had not even been able to find a replacement? We called the dealership several times that day and the next. No one appeared to be there that could help me or interested in finding someone who could, our calls were dodged and avoided by all parties, even one of the female managers. I called again several times on Thursday finally got a hold of Adrian in Finance and he seemed to be aloof about the whole situation, as it must be common practice to cash checks before delivering goods. He asked me to send proof that the check was removed from my account, he never got back to me. I finally tracked down the GM's email and he promptly returned my call, apologizing for the trouble and seemed sincere. He wanted to continue a deal and let them "fix the mistake", but we were done here. Needless to say, we went to another dealership down the street and found a better Jeep at a better price right away. More

I called the dealer that day and was forwarded to Jerimiah. He friendly voice and encouragement made it easy for me to come in to see if I could be put into a new truck. I left that day with a bran Jerimiah. He friendly voice and encouragement made it easy for me to come in to see if I could be put into a new truck. I left that day with a brand new 1500 RAM 4x4 with the RAM Boxes.. and hauling package.. I love it!! and Jerimiah Clark was great.. he got me in and out in record time..with a great deal!! See you in one year, Jeremiah.. that seems to be my M.O.. More

Jude our sales representative was outstanding. She answered all of our questions and followed up everything. We shopped at all of the Grapevine dealers and found that Jude was one of the best sales p answered all of our questions and followed up everything. We shopped at all of the Grapevine dealers and found that Jude was one of the best sales persons. If you want to shop here, ask for Jude. More

Mario sold me a car - Very simple...Got a great Deal and made sure I was taken care after the sale. Even offered me his lunch! Good Job Mario 6208100.........................ASK FOR MARIO! made sure I was taken care after the sale. Even offered me his lunch! Good Job Mario 6208100.........................ASK FOR MARIO! More

Jason Eagles was very nice to work with. He answered all my questions, gave me the facts and was not pushy, which was a nice change. The service I received was great. I truly enjoyed this process. my questions, gave me the facts and was not pushy, which was a nice change. The service I received was great. I truly enjoyed this process. More

Peggy was extremely friendly, knowledgeable and reassuring. She was careful to note all of the concerns I had about my Jeep, help me get a rental car, and followed up in a timely manner about what reassuring. She was careful to note all of the concerns I had about my Jeep, help me get a rental car, and followed up in a timely manner about what repairs the Jeep needed, as well as the cost. More

We had a broken passenger door inside handle and Jeep no longer stocks these parts. Nona gave me several options to acquire the part, then set up a very quick service appointment to have the part installed. longer stocks these parts. Nona gave me several options to acquire the part, then set up a very quick service appointment to have the part installed. Very satisfied with Nona and with Grapevine Jeep. RO number 140062 More