Grapevine Dodge Chrysler Jeep

Best Experience Yet I've bought a lot of new cars, and had some excellent experiences, but this is the best one yet. Mitch Merkling and the rest of the staff were excelle I've bought a lot of new cars, and had some excellent experiences, but this is the best one yet. Mitch Merkling and the rest of the staff were excellent. Mitch was polite, responsive and very knowledgeable. I will be going back to Mitch and Grapevine Dodge/Ram for my next purchase. More

Mitch was the best sales associate ever! I went to 6 dealerships including 3 other Chrysler dealerships and I knew I loved the Jeep Wrangler but I couldn't find a sales person or dealership I I went to 6 dealerships including 3 other Chrysler dealerships and I knew I loved the Jeep Wrangler but I couldn't find a sales person or dealership I was comfortable buying from, until I met Mitch Merckling at Grapevine Dodge. He was extremely nice and knowledgeable. No pressure and there is nothing I would have changed about the purchasing process other than not visiting the other dealerships. If you are buying any Dodge Chrysler Jeep or Ram product in Texas PLEASE save yourself some time and a headache and go see Mitch Merckling! More

car buying experience Very good experience with Lewis Diaz. He worked hard getting us what we wanted. Very professional and listened to all our request. This is my second v Very good experience with Lewis Diaz. He worked hard getting us what we wanted. Very professional and listened to all our request. This is my second vehicle that I have bought from them and I would recommend the dealership to anyone looking for a good deal...finance manager also very good and professional...... More

Awesome! Had such a great experience with Mark L from Jeep Grapevine! Made the process so easy, would highly recommend coming to see these guys. Proud owner of Had such a great experience with Mark L from Jeep Grapevine! Made the process so easy, would highly recommend coming to see these guys. Proud owner of a new Wrangler! :) More

Ready to sign on the dotted line .... then My wife and I visited the dealership this weekend looking for a used truck. We found two trucks that interested us online at this dealership and made My wife and I visited the dealership this weekend looking for a used truck. We found two trucks that interested us online at this dealership and made the drive to see them. One of the trucks was exactly what we wanted and we were ready to make the deal. I was already on my iPhone completing a financing application with my bank when our sales person walked back into the office with the "deal." It seems the manager was nice enough to INCREASE the price of the truck by about $2,000. We were told it was some "Blue Shield Protection" that had been added to the truck. An extra clear coating on the truck to help protect it........ The truck was advertised at a certain price, but when the salesman presented us the numbers, that price had gone up. When I complained about that, I was told that the fine print on the website pricing states that dealer added options may increase the price. I went back to the website and read it thoroughly, nothing about dealer added options changing the price. It did say this "We promise a no-hassle, no-haggle experience." Yea - right! I needed to stay under $500 / month in payments and the "new deal" I was offered was $675 / month, and I had to include a downpayment to get that rate. I got upset and we started to walk out. Our salesman returned to the managers office and came back with a "deal" that took it down closer to about $600 / month. We walked out of the sales office and headed for the car. Our sales guy followed us out to the parking lot and asked for us to give him another chance. I told him that he already knew what we needed to get the deal done with us. We sat in our car while he went back to the manager and then returned with another unacceptable deal. Seriously, if I paid the advertised (online, and actually posted on the car) price, paid cash for TTL, then I would have been at $500 / month already. When we arrived home, a good 30 miles later, there was a message on our voice mail from the salesman. He thanked us for coming in and then said he really wanted to make the sale. He asked if I could call him back and let him know what it would take for us to purchase that truck. I did call him back and apologized for our exit as I was getting pretty upset. I told him that he already knew the deal we needed, and he said "let me talk to my manager and then call you right back." You are not gonna believe this ..... When he called me back the deal was at $515 / month with no money down. It seems that the truck actually hadn't had the "Blue Shield Protection" installed after all. Surprise, surprise. After we got home, I began checking out the reviews about this dealership's practices. So many people have had the exact same experience we did - the price changes all of a sudden from the advertised price. I really don't understand why Chrysler doesn't do something about this. More

They Succeeded when other Dodge Dealers Failed! This was my second purchase from Grapevine Dodge. I bought a 2014 Dodge Charger R/T and traded in a 2014 Dodge Challenger Redline. I have to say tha This was my second purchase from Grapevine Dodge. I bought a 2014 Dodge Charger R/T and traded in a 2014 Dodge Challenger Redline. I have to say thanks to Allen in the finance office who was the only finance manager that was able to get a deal financed. The finance managers at Holt, Allen Samuels and Moritz were useless. The interest rate was even better than I was expecting. I have only had limited experience with the service department but it has always been positive. Here is where they fell a little short. They offered me the lowest trade in value of any dealer I shopped including Chevy and I purchased the car from them less than a year ago. They add a $1,300 plus protection package to every vehicle of dubious products and its mostly dealer markup, so be prepared for a hard negotiation. In the end they did get me the car I wanted at the monthly payment I wanted so I would recommend them especially if you have a low FICO score. If they really want a five star rating from Chrysler they need to tweek their sales practices slightly. Do yourself a favor and stay away from Holt! pure slime More

Great fast experience! Brandon was are salesman who was great! The truck we wanted was online but no pictures so I called and Brandon sent me a few great pics of the truck. Brandon was are salesman who was great! The truck we wanted was online but no pictures so I called and Brandon sent me a few great pics of the truck. The next day we showed up to drive and within 15 minutes after the test drive we were just waiting to go into finance. They gave us a great offer on our trade in and the negotiation process was fast and the easiest I've ever done, and I've bought a lot of cars. Brandon was great and we will send people his way! More

"Time to get his money." -finance rep My title is the tip of my iceberg of complaints about this dealership. I went in for one specific car they had listed and was never shown it. Inst My title is the tip of my iceberg of complaints about this dealership. I went in for one specific car they had listed and was never shown it. Instead the sales rep took it upon himself to decide what I wanted in a car - and made some xxxx poor choices in models at that. He never once took into consideration the details I told him I was looking for in a vehicle. So for wasting my time and insulting me I LET him show me the ins and outs of every single vehicle he brought out to show. When he ran out of vehicles I walked away. He asked why, and I simply stated "Out of all the cars you showed me today- the one vehicle I requested was NOT in the line up." He back tracked trying to save face by stating that the vehicle was no longer available so he wanted to show me his other inventory. (WHY DID HE NOT TELL ME THAT WHEN I ORIGINALLY ASKED??) Infuriated I got in my car and drove away. Still wishing for the vehicle I had my eye on, I decided I would check online to see if the vehicle was still listed.- IT WAS! I used the online chat to inquire if it indeed was still available and on the lot. The online rep confirmed that IT WAS! By now I'm ready to flip my desk over. I pose as my fiance and give them her contact info for a sales rep to contact us. Lloyd Yancy the Pre-Owned Sales Manager contacted her asking her for the info on the vehicle she was interested in because he "lost it." She responded with the specifics. ... Its been 3 days and she has sent 3 follow up emails and has revieved NO CONTACT. No, "Let me double check my inventory for that vehicle and I'll get back to you" response or phone call. All in all the WORST experience and most unprofessional, unsympathetic staff I've run into. P.S.- To elaborate on my title... When I arrived, that is exactly what I heard the closing finance rep say to another employee as the door was closing as I entered the dealership. Like I said xxxx poor staff More

Taking advantage of! I am a First time buyer and I have had my Chrysler 300 for 52 days. I have to replace both CV axles and on top of that my car will not come out of par I am a First time buyer and I have had my Chrysler 300 for 52 days. I have to replace both CV axles and on top of that my car will not come out of park. I was told that I can pay $400 to fix the CV axles. When it comes to being stuck in park they want me to tow it up there on my own expense and charge for looking into and fix it. I talked to the Manager and explained the situation but him and the service center keeps passing me around and ml not trying to resolve this issue. I rate them a zero if I could! More

Reneged on deal - fee packing & rate hiking I received a mailer from Grapevine DCJ with several offers, among them was 0% for 72 months as well as $4000 down payment assistance (the 0% offer req I received a mailer from Grapevine DCJ with several offers, among them was 0% for 72 months as well as $4000 down payment assistance (the 0% offer required a max LTV of 90% and a minimum credit score of 720, but both offers were good to be used together. If I used the $4k down payment voucher, I couldn't take advantage of any other rebates). I was looking for a brand new Grand Cherokee V6 4x4 with a sunroof. They didn't have the car there and I was told it would be at the lot on Monday (I went out there on a Friday evening). When it came down to numbers, I was told I needed $7800 and change to be eligible for the 0% offer for 72 months. But since I was about $1k short of that mark, they offered me 3.9% which I refused due to my 790 + credit score. Then they offered me 3.5% which I refused as well. As I was leaving the dealership way past 11 PM, the finance director came out and told me that he'll work on the deal over the weekend. The salesman called on Monday and left me a voicemail saying "boss says you win." I called him back and the offer was 2.9% which I refused as well. I visited their website and noticed that they were offering $6100 off MSRP on 2014 Grand Cherokees. I informed the salesman about this and how the $6100 off MSRP will make me eligible for the 0% for 72 months, since that’ll put me at around $8200, an amount that includes my net trade. He told me he would talk to the manager and call me back but he never did. I decided to reach out to the internet manager who emailed me back and told me the car I was looking at had already sold. First of all, I was looking for a brand new car with rather standard features at a dealership that sells these cars. I asked her about that and she said they can't give the car away. I stated that the $6100 off MSRP and 0% offers were good together since there was nothing on the website or on the voucher that said I couldn't combine those two offers. I realize that if I use the $6100 off MSRP I wouldn't be able to use the $4000 down payment voucher, per the fine print. But the 0% and the $6100 were valid together due to the fine print not saying otherwise and due to the fact that the dealership was previously ok with using $4k and 0% together. The only reason I went to the dealership in the first place was because of the mailer. My frustration is that they won't give me the deal I qualify for but would rather give me a higher interest rate, which is completely wrong. One of the many ways dealerships make money is based on the interest rate a client accepts. Banks will offer a rate to the dealership along with a rate cap. This means a bank can offer 1% with a 3 point max, which means the dealership can turn around and charge up to 4% and guess who gets to keep that 3%. This dealership gave me a printout that listed $995 – destination charge – as part of the price of the vehicle. However, the bill of sale had a $500 fee on it with no explanation. When I asked about that $500, I was told it’s a fee the dealership charges “to locate a vehicle.” Even though I got them to waive that unnecessary fee, I ended up not buying from them since they will not offer the deal I qualify for 150%. Please be careful when doing business with these guys as they’re guilty of fee packing, rate hiking and many other shady practices. More