Grapevine Dodge Chrysler Jeep

Terrible Experience! Worst experience I've ever had at a dealership. They are overpriced, the customer service was awful, and they damaged my car then refused to take resp Worst experience I've ever had at a dealership. They are overpriced, the customer service was awful, and they damaged my car then refused to take responsibility when I brought it up to them. I will never be back and anyone smart will stay away from there as well. More

LIARS!! CROOKS!! BAIT & SWITCH!! NEVER DO BUSINESS WITH THIS DEALERSHIP. THEY ARE CROOKS!!! I WOULD GIVE ZERO STARS BUT THE SITE WONT LET ME!!! The worst dealership I have ever tr NEVER DO BUSINESS WITH THIS DEALERSHIP. THEY ARE CROOKS!!! I WOULD GIVE ZERO STARS BUT THE SITE WONT LET ME!!! The worst dealership I have ever tried to do business with. They contacted me to let me know a vehicle I was interested in was still available. We have been looking for a certain style used jeep for sometime and thought we had finally found it. We drove 250 miles to buy it. When we arrived we were told they were cleaning it up and would have it pulled around for us to look at it and give it a test drive. In the meantime they took all our info for financing took the keys to our car that we wanted to trade in and when they finally pulled "the" jeep around they were like this is it right? It wasn't even close. It was completely different model. Told me the Jeep we wanted was sold. Again I will say they contacted me. I even emailed them the photo of the Jeep we wanted before we drove all that way. They said yep its available. No it wasn't. They bait people with better looking vehicles then switch it out. LLoyd Yancey was the salesman and I don't even think he is real. I asked to speak with him but never laid eyes on him. THEY ARE LIARS!!!!!!!!! More

worst I have three recalls on my vehicle however every time i call for service they tell me they are very busy and to tutu another dealer. I will never buy I have three recalls on my vehicle however every time i call for service they tell me they are very busy and to tutu another dealer. I will never buy through then again More

The "A" Team! The service team headed up by Tony and anchored by my service manager Peggy has done so much to take care of me and my troublesome 2011 Grand Cherokee The service team headed up by Tony and anchored by my service manager Peggy has done so much to take care of me and my troublesome 2011 Grand Cherokee. Peggy has always taken care of everything, and I mean EVERYTHING. Not just the standard stuff like making sure I have a rental car when I arrive, scheduling oil changes at the last minute and such. But also going out of her way on the non-standard things. Like calling around to find the tires I wanted on short notice, bringing mechanics in to check things for me and always checking the car to see if there's anything needed that I missed. There's so much more as well. In short, she's invaluable and is what keeps me coming back. Tonys' a great guy and I'm really glad to see him at GDCJ. I've known Tony since 2001when he was at another dealership as my service manager on my 2001 Grand Cherokee. The two of them make me feel welcome and at home when I arrive, every time! More

Great Customer Service I needed some work done on my vehicle and my service writer was Mr. Tom Ross. He’s a great guy and you can tell he really cares for his customers. I I needed some work done on my vehicle and my service writer was Mr. Tom Ross. He’s a great guy and you can tell he really cares for his customers. I was very impressed by his awesome customer service. He is a great asset to the dealership. Keep up the great work Tom. More

Grapevine DCJ Peggy always makes me feel like I'm her only customer. It's like being one of the family. She's the BEST and and a true asset to the dealership. Peggy always makes me feel like I'm her only customer. It's like being one of the family. She's the BEST and and a true asset to the dealership. More

GOOD SERVICE I COME TO THIS DEALER FOR 4 YEARS BEACUE THE SERVICE HERE IS VERY GOOD SERVICE AND PEGGY GO THE EXTER MILE FOR ME THE PRICES IS VERY GOOD AND EVER O I COME TO THIS DEALER FOR 4 YEARS BEACUE THE SERVICE HERE IS VERY GOOD SERVICE AND PEGGY GO THE EXTER MILE FOR ME THE PRICES IS VERY GOOD AND EVER ONE HERE GIVE ME VERY GOOD SERVICE More

Great follow through Peggy Chaney was diligent in staying on top of an unresolved issue. She was able to track down a service bulletin that exactly matched my AC problem. Peggy Chaney was diligent in staying on top of an unresolved issue. She was able to track down a service bulletin that exactly matched my AC problem. Intermittent problem has been solved. More

Helping Texas Tech Mom at the last minute. I needed to have my vehicle checked before picking up my son from Texas Tech and Mrs. Peggy and service staff helped me at the last minute of the day. I needed to have my vehicle checked before picking up my son from Texas Tech and Mrs. Peggy and service staff helped me at the last minute of the day. Mrs. Peggy not only helped me at the last minute, but the customer service was awesome as well. I could have asked for no better staff of workers. Mrs. Peggy and crew HATS OFF TO YOU ALL!!!!!!!!!!!!!!! More

Service Rep My daughter has used this dealership to servicing her Jeep, and Peggy Chaney is the person that takes care of my daughter. On several occasion I hav My daughter has used this dealership to servicing her Jeep, and Peggy Chaney is the person that takes care of my daughter. On several occasion I have taken my daughters Jeep in for service, and I have dealt with Peggy myself. I find Peggy to be very professional and knowledgeable about your vehicles. Because off Peggy, I don't worry how my daughter will be treated when she comes to Grapevine Dodge. Thanks Peggy. I wished she was at my Ford Dealership. Your lucky to have someone who cares about us customers. More