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Gordie Boucher Ford Lincoln of West Bend
West Bend, WI
2,816 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,816 reviews
July 28, 2026
Everything went very smoothly and efficiently from start to finish. Kudos to all those involved! to finish. Kudos to all those involved! More
by A.R.KURSIETIS
Verified Customer
July 28, 2026
Jacob was great communicating and letting us know what was happening during every step of our repair process. Very professional! was happening during every step of our repair process. Very professional! More
by wdcarver26
Employees Worked With
July 28, 2026
Purchased a used jeep in June of 2025. Also purchased the warranty - thankfully! In 12 months this vehicle has had timing belt/timing chain replaced; all of the fuel injectors replaced; Also purchased the warranty - thankfully! In 12 months this vehicle has had timing belt/timing chain replaced; all of the fuel injectors replaced; and most recently it was at the shop for FOUR months that started with a rocker arm assembly replacement and finally ended with a new engine. In those four months - communication was next to nothing unless I called them. NO loaner vehicle was offered to make up for the loss of our vehicle. I emailed the general manager twice (I know Mr. Flynn received the emails because a survey request was sent to me) but he never responded. The positive side to this was the service manager Joe Holman. Although he was out on vacation towards the end of this, he has been more than pleasant to talk to and allowed me to vent my frustrations and then helped to come up with resolutions. Joe had to battle with the warranty company as this bill continued to climb and I appreciate his willingness to do that. I know this has been a nightmare for not only us, but for the dealership and I am certain they are just as glad to finally get it back in my hands as we were to finally pick it up. In previous experiences, I have always rated them high. I hate having this sour taste in my mouth but am thankful that, after all was said and done, Joe called to apologize and thank me. More
by Timstepanski
Employees Worked With
Other Employees :
Nate in service department is the reason for the communication score.
July 27, 2026
They did what was needed and communicated well the entire time. Great service great communication! time. Great service great communication! More
by GEIGS60
July 26, 2026
He was extremely helpful. He went to other lengths to find me 4 matching tires! He went to other lengths to find me 4 matching tires! More
by isabelladkoebel
July 25, 2026
Happy with my service advisor and the attention to detail and communication per my oil change visit and communication per my oil change visit More
by lcarltonkay
Employees Worked With
July 25, 2026
They were very welcoming! And made accommodations when there was none. They didn't have any rentals when it was taking longer for them to work on my truck, and then they made And made accommodations when there was none. They didn't have any rentals when it was taking longer for them to work on my truck, and then they made away for me to be able to use a vehicle to go and pick up my son. This is probably the best dealership just in general I've been to in all Southern Wisconsin More
by Jacob0880
July 24, 2026
Everything went smoothly Was very happy with my experience at Gordie Boucher Ford of West Bend experience at Gordie Boucher Ford of West Bend More
by DAVE.BROOKS0
July 24, 2026
Easy to deal with and good listener and communication. Good quality of workmanship Goodbye Goodbye Good quality of workmanship Goodbye Goodbye More
by dannimmer
