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Monica Dewey
Monica Dewey at Gordie Boucher Ford Lincoln of West Bend

Monica Dewey

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7
61 Reviews
4.7

61 Reviews

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61 Reviews of Monica Dewey

July 01, 2026

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Employee Rating

Monica was excellent handled everything very efficiently and had great customer service! Recommend customer service anytime More

by RBOELDT
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Recommend Dealer
Yes
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Jul 01, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for highlighting Monica’s efficient and helpful service on your Honda CR-V and for recommending our customer service. We’re pleased she made the process seamless. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

June 30, 2026

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Fist visit and it was professional. Like the video of tech looking for my problem. More

by Bgjohns
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re pleased your first service visit for your Ford F-150 felt professional. Monica and the team appreciate your feedback on the video showing our technician pinpointing the issue. Please reach out if we can help with anything further. Chris Flynn General Sales Manager 262-338-3379

June 26, 2026

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All people were kind and work done in good time. Coffee in waiting room welcome too. More

by J.SELIN60
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jun 26, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re delighted to hear our team was welcoming and your Ford service was completed promptly. It’s great that you enjoyed the coffee in the waiting area. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

June 24, 2026

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Easy to schedule, work is done right the first time, very accommodating I like Boucher More

by tfeldhusen2020
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jun 24, 2026

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to see a five-star rating from you. We’re glad scheduling was straightforward and our team handled your Lincoln correctly on the first visit. Thank you for highlighting our accommodating service. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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It was great. Need my truck fixed. They got it in and done in a couple of days. More

by JEFFN947
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jun 23, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad our team had your Ford F-150 in and out in just a couple of days. Feel free to reach out if anything else comes up. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Employee Rating

It was great. Need my truck fixed. They got it in and done in a couple of days. More

by JEFFN947
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jun 23, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for letting us know Monica and our service team had your Ford F-150 repaired in just a couple of days. We appreciate you trusting us with your truck and look forward to helping again. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Employee Rating

They were very helpful and thorough. They helped explain things that needed to be done and why. They were timely in getting the car fixed and back to me. More

by leinies_n
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jun 23, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re pleased our team could provide clear explanations and handle your Toyota Highlander’s repairs promptly. Thank you for letting us take care of your vehicle, and we hope to assist you again. Chris Flynn General Sales Manager 262-338-3379

June 17, 2026

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Standard oil change and tire rotation. It was fast and efficient service that was provided More

by WIDISCGOLF
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jun 17, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for noting the efficient oil change and tire rotation on your Ford Transit-250. Monica and our service team are pleased to have gotten you back on the road quickly. Please reach out if you need anything else. Chris Flynn General Sales Manager 262-338-3379

June 17, 2026

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Super friendly and was able to get me quotes on things I needed quickly She was very knowledgeable. More

by Mego16ann
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jun 17, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your experience with our service team. We’re pleased that Monica provided prompt quotes and shared her expertise. We appreciate your trust in Ford and look forward to supporting you and your Bronco Sport again. Chris Flynn General Sales Manager 262-338-3379

June 15, 2026

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Employee Rating

I had it in for a noise. You guys found out the problem. There was law and oil or transmission oil.Any still charge me a hundred eighty dollars after you phone out.What the p More

by RWKREIF
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

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Jun 19, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Chris Flynn General Sales Manager 262-338-3379

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