They did not fix my problem said it wasn’t bad enough
yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under
yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under warranty oh you guys are trying to avoid paying for the poor part in vehicle I have 13000 miles this should not be happening til about 100000 miles I really think they should of fixed it so better yet I rate you a 1 very poor protection especially under warranty! This is poor business!
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by MNROSENTHAL
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Joe Hohmann
Service Manager
262-338-3379
Jan 21, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Joe Hohmann
Service Manager
262-338-3379
Always straightforward The dealership is considerately
less pushy, exacting, demanding than this survey has been. Is that enough?
less pushy, exacting, demanding than this survey has been. Is that enough?
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by JOEP9
Verified Customer
Verified Customer
Other Employees Tagged:
Monica Dewey
Jan 16, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Thanks, Joe, for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!
Joe Hohmann
Service Manager
262-338-3379
It's always a great experience the deal with the service
department at Gordie Boucher West Bend
department at Gordie Boucher West Bend
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by PKARALEWITZ1
Verified Customer
Verified Customer
Other Employees Tagged:
Monica Dewey
Jan 10, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come!
Joe Hohmann
Service Manager
262-338-3379
Did what was requested in a timely and polite fashion.
Was able to get an appointment on fairly short notice.
Was able to get an appointment on fairly short notice.
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by MR705
Verified Customer
Verified Customer
Other Employees Tagged:
Monica Dewey
Dec 31, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Joe Hohmann
Service Manager
262-338-3379
They’ve never washed my car after a service, they claim
to fix and issue but then I realize it’s not fixed, they didn’t mention to me that there were two recalls on my car when I dropped it off for an oil
to fix and issue but then I realize it’s not fixed, they didn’t mention to me that there were two recalls on my car when I dropped it off for an oil change.
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by CBRADKE
Verified Customer
Verified Customer
Dec 19, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Joe Hohmann
Service Manager
262-338-3379
Dec 19, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Joe Hohmann
Service Manager
262-338-3379
I'm not pleased with the service I received.
I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before
I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before bringing it in. Upon getting my car home after a week of the shop having it, the leak was significantly worse. It was now an actual problem. I'm not sure if the tech didn't put the hose on right or what the problem was. But now I'm still waiting on my car to be finished after a week and a half, and getting any updates at all is near impossible. I've had to call and pester the staff numerous times just to be given the verbal equivalent of shrugged shoulders.
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by rachell116.turner
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Providing a positive experience is our top priority, Rachell, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Joe Hohmann
Service Manager
262-338-3379
Dec 12, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Providing a positive experience is our top priority, Rachell, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Joe Hohmann
Service Manager
262-338-3379
The did their job.
Nothing special Nothing unexpected nothing ' above and beyond 'just your typical service
Nothing special Nothing unexpected nothing ' above and beyond 'just your typical service
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by DWRATHKE1
Verified Customer
Verified Customer
Other Employees Tagged:
Monica Dewey
Nov 28, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for choosing our dealership. Your feedback and rating mean a lot to us. We hope to see you again!
Joe Hohmann
Service Manager
262-338-3379
Have always been upfront, honest, and very helpful.
Have gone out of their way to help with some frustrations
Have gone out of their way to help with some frustrations
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by JD
Verified Customer
Verified Customer
Service Price Transparency
Nov 25, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.
Joe Hohmann
Service Manager
262-338-3379
Monica was extremely helpful and informative.
She reviewed my profile and made helpful recommendations about same day and upcoming service recommendations.
She reviewed my profile and made helpful recommendations about same day and upcoming service recommendations.
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by NMKELLY0
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.
Joe Hohmann
Service Manager
262-338-3379
Monica is the best she is a10 great service advisor tool
care of vehicle needs and kept me informed o f status was an absolute pleasure to work with!!!
care of vehicle needs and kept me informed o f status was an absolute pleasure to work with!!!
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by HUNT_MASTER0
Verified Customer
Verified Customer
Other Employees Tagged:
Monica Dewey
Oct 27, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!
Joe Hohmann
Service Manager
262-338-3379
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